Real-World Case Studies and Customer Success Stories with Dialshree

DialShree healthcare solution helped Unipath Speciality Laboratory Ltd cut data redundancy and improve patient service. The lab faced slow patient-staff... communication, high data duplication, and poor call tracking. The new blended calling and CRM integration enabled fast patient appointments, reminders, and seamless data sync. Staff efficiency and resource use increased. Voice monitoring improved quality of service for patients.
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SGVP Ahmedabad Hospital used Elision's on-premises contact centre platform to fix communication gaps. They integrated their PBX with a dialer... and added WhatsApp messaging. Centralized dashboards gave real-time call data and reporting. Patient profiles improved follow-ups and engagement. The hospital now tracks all calls and uses analytics for better decisions.
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DialShree helped Sterling Accuris Wellness Pvt. Ltd cut emergency handling time by up to 50%. The healthcare contact center solution... improved SLA uptime and reduced patient hold times. Sterling used omnichannel communication, IVRS, and CRM integration for better patient service. The system achieved 100% uptime and doubled productivity. Cost optimization was possible by reusing existing resources.
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Elision's integrated PBX and contact centre solution gave Geetanjali Group & Hospitals full call visibility. The hospital unified multiple PBX... systems into one dashboard, improving call tracking and reporting accuracy. WhatsApp integration enabled digital patient engagement and reduced missed calls. Management now monitors all communication channels in real time, boosting operational efficiency and patient care.
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Elision's telephony and CRM integration helped Health1 Hospital improve patient communication. The hospital faced issues like missed calls, manual appointments,... and poor patient experience. Elision implemented an intelligent dialer, CRM, IVR, WhatsApp integration, and call recording. The solution reduced appointment no-shows, increased call answer rates, and improved patient satisfaction. Health1 now handles tens of thousands of calls monthly with faster query resolution.
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Elision Technologies deployed a unified PBX and contact center solution for Geetanjali Group & Hospitals. The hospital gained 98.89% centralized... visibility into all calls. Missed calls dropped by 68.85%. Call handling efficiency improved by 26.32%. Reporting accuracy increased by 82.23%. WhatsApp integration enabled digital patient engagement and streamlined communication.
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Unipath Speciality Laboratory Ltd used Elision's DialShree healthcare solution to improve patient service. The lab faced slow communication, high data... redundancy, and low patient care efficiency. Elision provided a blended calling solution with CRM integration and missed call software. Staff efficiency increased by 94.57%. Patient service improved by 100%. Data redundancy dropped by 94.57%. Resource utilization grew by 77.2%.
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Health1 Hospital used Elision's telephony and CRM integration to fix patient communication. The hospital saw a 92.12% call answer rate... and a 45.85% drop in appointment no-shows. Query resolution became 60.23% faster. Patient satisfaction rose by 71.02%. The solution included WhatsApp integration, IVR, and call recording. Health1 now manages calls and patient data in one place, improving care and efficiency.
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SGVP Ahmedabad Hospital used Elision's on-premises contact centre platform to improve patient communication. The hospital integrated its PBX with a... dialer and centralized reporting, gaining real-time visibility into call volumes and missed calls. WhatsApp and web form integration enabled digital appointment updates and structured follow-ups. The solution led to a 35.52% reduction in missed calls and a 40.35% improvement in call handling efficiency. Management now benefits from 100% reporting and better decision making.
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DialShree helped Sterling Accuris Wellness Pvt. Ltd cut emergency handling time by up to 50%. The legacy system caused call... drops and slow response to patient inquiries. Elision's omnichannel call center solution improved call queue management and integrated CRM access. Lab staff now handle calls more efficiently, reducing patient hold times. The solution reused existing resources, optimizing costs and boosting productivity by 100%.
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Elision Technologies provided CIMS Hospital with a unified communication solution. The hospital faced slow manual operations and could not track... dropped calls or monitor service quality. Elision implemented a multilevel IVR, omnichannel call center, and emergency alert system. Automation features improved patient communication and internal collaboration. CIMS Hospital increased efficiency in handling emergencies and patient calls, achieving up to 95.89% improvement.
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DialShree helped CIMS Hospital improve emergency handling and patient service. The hospital faced slow manual operations, no call tracking, and... inconsistent communication. The solution included a multilevel IVR, omnichannel patient care, IP PBX, and an emergency alert system. Automation saved staff time and improved call response. Patients now reach customer care more easily, and emergency cases are handled faster. CIMS Hospital reports higher customer satisfaction and better control with these unified solutions.
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DialShree helped Sterling Accuris Wellness Pvt. Ltd improve emergency call handling. The lab faced issues with call drops and slow... response using their old system. DialShree provided omnichannel communication, CRM integration, and call queue management. The solution enabled better patient service, tracked missed calls, and reused existing resources. Sterling saw 100% uptime and doubled productivity with the new system.
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DialShree helped CIMS Hospital improve emergency handling and patient service. The hospital replaced manual systems with a multilevel IVR, omnichannel... call center, and emergency alert system. Automation reduced slow operations and improved call tracking. Patients now reach care teams more easily, and staff communicate better. CIMS saw higher customer satisfaction and better control over services.
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DialShree helped Lotus Bank boost efficiency by 83. 24% in handling customer queries. The bank faced long wait times, slow...resolutions, and PCI DSS compliance issues with its old system. Elision deployed a multilevel IVRS and an omnichannel platform, letting agents manage calls, emails, and SMS from one dashboard. The hotmarking feature enabled instant card blocking for emergencies. Lotus Bank now resolves queries faster and delivers better customer service.
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DialShree helped AU Small Finance Bank boost loan and finance campaign returns by up to 64%. The bank faced issues... with legacy systems, like missing SMS and web chat, and limited calling options. DialShree provided omnichannel contact center features, including inbound, outbound, and blended campaigns, plus SMS and voice broadcasting. The solution improved agent productivity, system uptime, and debt collection. AU Small Finance Bank recommends Elision's unified communication solutions.
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Elision's omnichannel call center solution helped Lotus Bank in Nigeria boost efficiency by 83. 24%. The bank faced long wait...times, high call abandonment, and compliance issues with its legacy system. Elision deployed IVRS, an integrated dashboard, and hotmarking for card blocking. Phone bankers now handle customer queries faster and more securely. Customers access services 24/7 across phone, email, and SMS.
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DialShree by Elision Technologies helped AU Small Finance Bank improve finance campaign efficiency by up to 64%. The bank faced... issues with legacy systems, such as limited calling options and no SMS or web chat. Elision deployed an omnichannel contact center solution with inbound, outbound, and blended campaigns. The solution included voice and SMS broadcasting, web chat, and real-time reporting. AU Small Finance Bank saw an 82.31% improvement in loan debt collection and higher agent productivity.
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DialShree helped PMC Bank cut operational costs by 50%. The bank replaced outsourced call center services with an in-house omnichannel... contact center. Staff proficiency increased by 97.17%. Customer satisfaction rose to 98.2%. The solution included custom IVR, hot marking, and secure SMS/email integration. PMC Bank saw a 78.32% increase in ROI after deploying the system.
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DialShree helped AU Small Finance Bank improve their loan and finance campaigns. The bank faced problems with their old system,... like missing inbound and outbound calling, no SMS or web chat, and limited customizations. Elision provided a tailored omnichannel contact center solution with inbound, outbound, and blended campaigns, SMS and voice broadcasting, web chat, and real-time reporting. The new system increased efficiency and returns on campaigns by up to 64%. The bank recommends Elision for unified communication solutions.
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DialShree helped Lotus Bank in Nigeria improve customer query management. The bank faced long wait times, slow resolutions, and PCI... DSS compliance issues with its old system. Elision deployed a multilevel IVRS and an omnichannel platform, letting phone bankers handle calls, emails, and SMS from one dashboard. The solution included hotmarking for quick card blocking. Lotus Bank increased efficiency by 83.24% after using DialShree.
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DialShree helped PMC Bank set up an in-house omnichannel contact center. The bank faced slow response times and lacked custom... reports with their old outsourced system. Elisiontec provided a turnkey solution with features like hot marking, real-time reports, and a dynamic IVR. PMC Bank reduced operational costs by 50%. Staff efficiency increased by 97.17%. Customer satisfaction improved with self-service options and better communication.
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DialShree omnichannel contact center helped PMC bank cut operational costs by 50%. The bank improved staff efficiency by 97.17%. Custom... IVR and hot marking features made emergency banking easier. Customer satisfaction increased with SMS and email integration. The solution boosted ROI and streamlined customer service.
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Elision's DNCR API integration helped a leading UAE financial firm achieve 97. 5% outbound call compliance. The company faced manual...DNCR list management and risked phone line blacklisting. Elision integrated Etisalat’s DNCR API with the firm's PBX system for real-time call scrubbing. This solution reduced manual effort, improved productivity, and eliminated compliance risks. The firm now enjoys seamless outbound call operations and avoids penalties.
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DialShree call center software helped Prudent Corporate Advisory Services Ltd. cut call drop ratio by 100%. The company also saw... agent productivity rise by 80%. Prudent used CRM integration with click2call to make work faster. Custom reports and real-time insights improved support for wealth management clients. The solution replaced slow manual processes and reduced agent attrition.
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Elision Technologies integrated Etisalat’s DNCR API with a leading UAE financial firm's PBX system. Manual DNCR list management was eliminated,... reducing compliance effort by 100%. The solution boosted outbound call compliance by 97.5%. Productivity and efficiency in outbound call operations improved by 92.31%. The risk of phone line blacklisting was fully removed. Real-time call scrubbing and compliance monitoring ensured seamless, error-free outbound calling.
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DialShree call center software helped Prudent Corporate Advisory Services Ltd. cut call drop ratio by 100%. The company also reduced... agent attrition by 97.8%. Agent productivity increased by 80%. Prudent used CRM integration with click2call to make work faster. Custom and real-time reports gave better insights. The solution improved call quality and customer support for wealth management clients.
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Astute Management used Elision's omnichannel call center solution with a custom collection module. The company automated collection campaigns and eliminated... manual errors. Astute saw a 79.54% increase in collections and 73.72% faster operations. The solution saved 100% of the time spent on manual tasks. API and CRM integrations improved agent performance and campaign results.
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DNCR API integration from Elision helped a leading UAE financial firm follow Do Not Call Register rules. The firm faced... slow, error-prone manual DNCR list management and risked phone line blacklisting. Elision integrated Etisalat’s DNCR API with the firm’s PBX system. This enabled real-time call scrubbing and automatic compliance. The solution reduced manual effort, improved outbound call productivity, and boosted compliance by 97.5%.
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DialShree helped Prudent Corporate Advisory Services Ltd. fix call drop issues and boost agent productivity. The company faced high agent... attrition and slow manual reporting with their old system. DialShree provided a call center solution with custom reports, real-time insights, and CRM integration with click2call. Prudent reduced call drop ratio by 100% and increased agent productivity by 80%. The solution improved call quality and made agents more efficient.
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Elision’s VoiceLink telephony helped Bizcompass automate voice interactions for clients. The solution enabled instant setup with no code or infrastructure... needed. Bizcompass improved call pickup rates using Indian customer-facing numbers. The system now handles about 1 million calls per month. Routine customer interactions are managed automatically by the voice bot, saving costs and boosting efficiency.
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Elision’s Voicelink platform helped Eleven Labs improve customer conversations by integrating advanced telephony with their AI voicebot. The solution reduced... call drops, improved call clarity, and enabled faster query resolution. Voicelink provided ultra-low latency, crystal-clear call quality, and seamless two-way communication. Eleven Labs now handles about 1 million calls per month using Indian numbers, boosting engagement and customer trust. The platform also supports bot-to-agent handoff for better support.
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Elision’s VoiceLink helped Bizcompass automate 76% of routine customer interactions using AI voice bots. The solution provided Indian customer-facing numbers,... increasing call connectivity by 40%. Bizcompass clients saw 35% cost savings with instant, no-code setup. The telephony integration enabled seamless, scalable voice services for over 1 million calls per month. 81% of end customers experienced quick setup, boosting engagement and efficiency.
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Eleven Labs used Elision’s Voicelink platform to improve customer conversations. They faced issues with telecom compliance, call drops, and high... costs. Voicelink enabled ultra-low latency, clear call quality, and local Indian numbers. The solution now handles about 1 million calls per month and supports 120-150 channels. This led to better customer engagement and faster query resolution.
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DialShree helped Fouani Nigeria Ltd raise its customer satisfaction score to 91. 29%. Fouani faced issues with scattered customer interactions,...no unified feedback system, and slow complaint resolution. Elision provided an omnichannel communication platform with SMS, email, and WhatsApp integration. The solution enabled quick complaint handling, better after-sales support, and improved team efficiency. Fouani now captures feedback across channels and delivers faster, more effective customer service.
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Elision provided Fouani Nigeria Ltd with an omnichannel communication platform. Fouani used this solution to manage support service requests and... after-sales complaints. The platform unified SMS, email, and WhatsApp channels for faster customer responses. Fouani improved its customer satisfaction score (CSAT) to 91.29%. The new system also increased team efficiency and enabled better feedback collection.
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DialShree helped Fouani Nigeria Ltd improve customer satisfaction. Fouani had no unified platform for feedback or support. Elision provided an... omnichannel solution with SMS, email, and WhatsApp integration. The new system enabled quick complaint resolution and better after-sales support. Fouani raised its CSAT score to 91.29%.
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Elision's call center solution helped Passion Gaming cut call waiting times and boost gamer satisfaction. The platform offered multi-language IVR,... priority routing for elite players, and seamless Zoho CRM integration. Agents resolved queries faster with efficient ticket management and knowledge tools. Broadcasting updates became easier with manual and API-driven options. Passion Gaming saw more effective call resolutions and a streamlined support process.
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Elision provided Passion Gaming with a multilingual call center solution. The new system included priority routing for elite gamers, CRM... integration, and ticket management. Gamers could get help in their own language and resolve issues faster. The solution reduced call waiting times and improved customer satisfaction. Passion Gaming now delivers better support and a smoother gaming experience.
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Elision’s multi-linguistic calling solution helped Passion Gaming improve their support services. The company faced issues with a complicated call center... system, high customer dissatisfaction, and no special support for elite players. Elision provided a feature-rich call center platform with multi-language IVR, priority routing for premium gamers, Zoho CRM integration, and an efficient ticket management system. These changes led to reduced call waiting times, reliable CRM integration, effective call resolutions, and higher gamer satisfaction.
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Elision's call communication solution and help desk ticketing software helped Ganesh Housing boost lead conversion by 96. 78%. The company...faced missed sales due to legacy telephony and poor call tracking. Elision set up dedicated DID numbers, skill-based call routing, and CRM integration. The help desk ticketing system improved customer concern resolution. Ganesh Housing now manages data better and delivers a stronger customer experience.
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Ganesh Housing used Elision Technologies' inbound communication software and help desk ticketing system. They replaced their legacy telephony with skill-based... call routing and CRM integration. The solution improved lead conversion by 96.78%. Missed call handling improved by 93.12%. Customer concern resolution and data management both increased by 67.9%. Ganesh Housing now delivers a better customer experience and manages sales opportunities more effectively.
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Elision's call communication solution and help desk ticketing software helped Ganesh Housing improve lead conversion by 96. 78%. The company...faced missed sales due to lack of call tracking and poor data management. Elision set up dedicated DID numbers for each marketing channel, skill-based call routing, and CRM integration. The help desk ticketing system streamlined customer concern resolution. Ganesh Housing now manages leads better, tracks missed calls, and resolves customer issues faster.
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DialShree helped Mahindra Insurance Brokers Limited boost operational productivity by 87. 94%. MIBL faced slow manual dialing, limited scalability, and...no mobile access. Elision provided a cloud-based contact center with predictive dialing, workflow automation, and mobile app support. The solution improved agent efficiency, enabled remote work, and increased customer satisfaction. Integration with third-party tools streamlined communication and reduced manual effort.
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DialShree by Elision helped Mahindra Insurance Brokers Limited (MIBL) boost agent efficiency by 87. 94%. The solution replaced manual dialing...with predictive dialing, increasing call connectivity fivefold. MIBL saw an 81.65% improvement in conversion rate and 56.42% better cost efficiency. The cloud-based platform enabled 99.99% uptime and remote operations. Automated workflows and real-time reporting simplified decision making and improved customer satisfaction.
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DialShree by Elision helped Mahindra Insurance Brokers Limited (MIBL) boost operational productivity and efficiency by 87. 94%. MIBL faced challenges...with manual dialing, limited scalability, and no mobile app. Elision provided a unified cloud contact center, workflow automation, and third-party integrations. The solution enabled remote work, improved agent efficiency, and streamlined customer communication. MIBL saw 3x higher customer satisfaction and smoother operations.
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DialShree call center solution helped GMDA improve citizen satisfaction to 97. 25%. GMDA faced slow, manual complaint handling and poor...communication. Elision deployed a centralized system with dynamic IVR and grievance management. Citizens now track complaints easily. Automated ticketing and SMS updates speed up resolution. GMDA saw better resource use and operational accuracy.
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Elision's DialShree call center solution and grievance management platform helped GMDA transform Gurugram into a smart city. GMDA replaced manual,... paper-based processes with a centralized digital system. Citizens now lodge complaints easily and track their status. The solution improved connectivity between departments by 99.99%. Citizen satisfaction rose to 97.25%. Smart city operations improved by 95.36%, and resource utilization increased by 80.72%.
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DialShree call center solution helped GMDA improve citizen experience in Gurugram. The old manual system made it hard to manage... complaints and slowed down responses. With DialShree, citizens can now file complaints easily and track them. The new system connects departments and automates ticket handling. GMDA saw citizen satisfaction rise to 97.25%. The solution also improved resource use and smart city operations.
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Elision's omnichannel call center solution helped CarDekho boost lead conversion and dealer management. CarDekho faced issues with their old dialer,... including low stability and slow manual processes. Elision delivered a custom solution with CRM integration, automated reports, and advanced call handling. The system supported 1500+ agents and improved uptime, sales, and lead management. CarDekho saw better automotive sales and enhanced operational efficiency.
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Elision Technologies provided CarDekho with a custom omnichannel call center solution. CarDekho faced issues with their old dialer, including low... stability and slow manual processes. The new solution included CRM integration, automated lead management, and custom reporting. CarDekho saw a 98.99% increase in uptime SLA and an 87.68% improvement in automotive lead management. Automobile deal management improved by 79.3%, and automotive sales increased by 59.65%.
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Elision's omnichannel call center solution helped CarDekho improve lead conversion and dealer management. CarDekho faced issues with their old dialer,... including low stability and slow manual processes. Elision delivered a custom solution with CRM integration, automated reports, and tailored features for lead and dealer management. The system supported over 1500 agents and achieved high uptime with a master-slave server setup. CarDekho saw better sales, improved lead management, and enhanced dealer handling.
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Nykaa used Elision's DialShree Solution to improve its post sales service and marketing campaigns. The solution included features like SMS... broadcasting, number masking, Click2Call, and CRM integration. Nykaa saw a 71% reduction in dropped calls and a 99.6% decrease in call waiting times. Call resolutions became 97.2% faster, and shopper experience improved by 93.8%. The company also achieved a 92.2% increase in ROI on marketing.
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DialShree helped Nykaa cut dropped calls by 71%. Nykaa used Elision's omnichannel call center solution to improve post-sales service and... marketing. The solution included CRM integration, number masking, SMS broadcasting, and Click2Call. Nykaa saw faster call resolutions, higher shopper satisfaction, and better ROI on marketing. The system worked across four locations and ensured 100% call connects.
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DialShree omnichannel call center solution helped Astute Management Solutions and Services Pvt. Ltd boost collection performance by 82.57%. The company... faced slow, error-prone manual processes and lacked automation. Elision provided a tailored solution with custom integrations and a collection module. This eliminated manmade errors, sped up collections, and improved operational efficiency. Astute now benefits from real-time dashboards and seamless CRM integration.
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DialShree omnichannel call center solution helped Astute Management Solutions and Services Pvt. Ltd automate collection campaigns. The company faced slow... manual processes and lacked automation with their old system. Elision provided a tailored solution with custom modules and API integrations. This eliminated manmade errors and increased performance by 82.57%. Astute now runs faster, more efficient collection operations.
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DialShree helped Nykaa improve post sales service and marketing. Nykaa faced issues with their old call center software, like no... CRM integration and poor shopper feedback options. Elision provided a unified solution with features like smart routing, feedback IVRS, Kapture CRM integration, number masking, and omnichannel messaging. Nykaa reduced dropped calls by 71%. The solution enabled faster call resolutions, higher shopper satisfaction, and better marketing ROI.
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DialShree helped Unipath Speciality Laboratory Ltd improve patient service. The lab faced slow communication, high data redundancy, and low patient... care with their old system. DialShree provided a blended calling solution with CRM integration. Staff now track calls, reduce data duplication, and respond to patients faster. The solution boosted staff efficiency and resource use.
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