DNCR API integration from Elision helped a leading UAE financial firm follow Do Not Call Register rules. The firm faced slow, error-prone manual DNCR list management and risked phone line blacklistin...g. Elision integrated Etisalat’s DNCR API with the firm’s PBX system. This enabled real-time call scrubbing and automatic compliance. The solution reduced manual effort, improved outbound call productivity, and boosted compliance by 97.5%.
CASE STUDY Prudent Corporate Advisory Services Ltd.
DialShree helped Prudent Corporate Advisory Services Ltd. fix call drop issues and boost agent productivity. The company faced high agent attrition and slow manual reporting with their old system. Di...alShree provided a call center solution with custom reports, real-time insights, and CRM integration with click2call. Prudent reduced call drop ratio by 100% and increased agent productivity by 80%. The solution improved call quality and made agents more efficient.
Entertainment Case Studies and Success Stories with Dialshree
CASE STUDY Passion Gaming
Elision’s multi-linguistic calling solution helped Passion Gaming improve their support services. The company faced issues with a complicated call center system, high customer dissatisfaction, and no... special support for elite players. Elision provided a feature-rich call center platform with multi-language IVR, priority routing for premium gamers, Zoho CRM integration, and an efficient ticket management system. These changes led to reduced call waiting times, reliable CRM integration, effective call resolutions, and higher gamer satisfaction.
Banking Case Studies and Success Stories with Dialshree
CASE STUDY Lotus Bank
DialShree helped Lotus Bank in Nigeria improve customer query management. The bank faced long wait times, slow resolutions, and PCI DSS compliance issues with its old system. Elision deployed a multi...level IVRS and an omnichannel platform, letting phone bankers handle calls, emails, and SMS from one dashboard. The solution included hotmarking for quick card blocking. Lotus Bank increased efficiency by 83.24% after using DialShree.
DialShree helped AU Small Finance Bank improve their loan and finance campaigns. The bank faced problems with their old system, like missing inbound and outbound calling, no SMS or web chat, and limi...ted customizations. Elision provided a tailored omnichannel contact center solution with inbound, outbound, and blended campaigns, SMS and voice broadcasting, web chat, and real-time reporting. The new system increased efficiency and returns on campaigns by up to 64%. The bank recommends Elision for unified communication solutions.
DialShree helped PMC Bank set up an in-house omnichannel contact center. The bank faced slow response times and lacked custom reports with their old outsourced system. Elisiontec provided a turnkey s...olution with features like hot marking, real-time reports, and a dynamic IVR. PMC Bank reduced operational costs by 50%. Staff efficiency increased by 97.17%. Customer satisfaction improved with self-service options and better communication.
DialShree helped CIMS Hospital improve emergency handling and patient service. The hospital faced slow manual operations, no call tracking, and inconsistent communication. The solution included a mul...tilevel IVR, omnichannel patient care, IP PBX, and an emergency alert system. Automation saved staff time and improved call response. Patients now reach customer care more easily, and emergency cases are handled faster. CIMS Hospital reports higher customer satisfaction and better control with these unified solutions.
CIMS Hospital improved emergency efficiency by integrating WhatsApp into their communication strategy, enhancing engagement and streamlining processes.
DialShree helped Sterling Accuris Wellness Pvt. Ltd improve emergency call handling. The lab faced issues with call drops and slow response using their old system. DialShree provided omnichannel comm...unication, CRM integration, and call queue management. The solution enabled better patient service, tracked missed calls, and reused existing resources. Sterling saw 100% uptime and doubled productivity with the new system.
Elision's omnichannel call center solution helped CarDekho improve lead conversion and dealer management. CarDekho faced issues with their old dialer, including low stability and slow manual processe...s. Elision delivered a custom solution with CRM integration, automated reports, and tailored features for lead and dealer management. The system supported over 1500 agents and achieved high uptime with a master-slave server setup. CarDekho saw better sales, improved lead management, and enhanced dealer handling.
Consumer Electronics Case Studies and Success Stories with Dialshree
CASE STUDY Fouani Nigeria Ltd
DialShree helped Fouani Nigeria Ltd improve customer satisfaction. Fouani had no unified platform for feedback or support. Elision provided an omnichannel solution with SMS, email, and WhatsApp integ...ration. The new system enabled quick complaint resolution and better after-sales support. Fouani raised its CSAT score to 91.29%.
Real Estate Case Studies and Success Stories with Dialshree
CASE STUDY Ganesh Housing Corporation Ltd (GHCL)
Elision's call communication solution and help desk ticketing software helped Ganesh Housing improve lead conversion by 96.78%. The company faced missed sales due to lack of call tracking and poor da...ta management. Elision set up dedicated DID numbers for each marketing channel, skill-based call routing, and CRM integration. The help desk ticketing system streamlined customer concern resolution. Ganesh Housing now manages leads better, tracks missed calls, and resolves customer issues faster.
CASE STUDY GMDA (Gurugram Metropolitan Development Authority)
DialShree call center solution helped GMDA improve citizen experience in Gurugram. The old manual system made it hard to manage complaints and slowed down responses. With DialShree, citizens can now ...file complaints easily and track them. The new system connects departments and automates ticket handling. GMDA saw citizen satisfaction rise to 97.25%. The solution also improved resource use and smart city operations.
Other Industry Case Studies and Success Stories with Dialshree
CASE STUDY Astute Management Solutions and Services Pvt. Ltd
DialShree omnichannel call center solution helped Astute Management Solutions and Services Pvt. Ltd automate collection campaigns. The company faced slow manual processes and lacked automation with t...heir old system. Elision provided a tailored solution with custom modules and API integrations. This eliminated manmade errors and increased performance by 82.57%. Astute now runs faster, more efficient collection operations.
DialShree helped Unipath Speciality Laboratory Ltd improve patient service. The lab faced slow communication, high data redundancy, and low patient care with their old system. DialShree provided a bl...ended calling solution with CRM integration. Staff now track calls, reduce data duplication, and respond to patients faster. The solution boosted staff efficiency and resource use.
DialShree helped Nykaa improve post sales service and marketing. Nykaa faced issues with their old call center software, like no CRM integration and poor shopper feedback options. Elision provided a ...unified solution with features like smart routing, feedback IVRS, Kapture CRM integration, number masking, and omnichannel messaging. Nykaa reduced dropped calls by 71%. The solution enabled faster call resolutions, higher shopper satisfaction, and better marketing ROI.
