Medallia Experience Cloud Overview
This is a summary of the comprehensive capabilities and benefits of Medallia Experience Cloud based on over 2788 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Medallia Experience Cloud, InMoment, NICE Satmetrix, GetFeedback, SmartSurvey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Medallia Experience Cloud is right for your needs? Our Cuspera AI engine can evaluate how Medallia Experience Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.
Medallia Experience Cloud supports business activities such as:
- Collecting Direct Feedback
- Engaging Conversational Surveys
- Customer Experience Management
- Rating And Review Management
- Call Center Voice & Sentiment Analytics
Medallia Experience Cloud can help you with many business goals, such as 360 Degree View Of Customers, Insights From Customer Experience Data, Improve Employee Experience, Improve Product Experience, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use E-Mail Social Media Review Sites etc. for these needs. As a solution, Medallia Experience Cloud's capabilities include Embedded Survey Forms, Personalization, Dashboard, etc.
Medallia Experience Cloud was founded in 2001. Hospitality Vertical is its biggest customer base.
Reviews
"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White
Cuspera Reviews
140 buyers and buying teams have used Cuspera to assess how well Medallia Experience Cloud solved their Customer Feedback Management needs. Cuspera uses 2788 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
360 Degree View Of Customers and Insights From Customer Experience Data are the most popular business priorities peers achieved using Medallia Experience Cloud.
Use Cases
Peers recommend Collecting Direct Feedback , Engaging Conversational Surveys , Customer Experience Management , as the business use cases that they have been most satisfied while using Medallia Experience Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Direct Feedback |
4.60/5 ★ |
"...Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems,..." Case Study Marriott International |
| measuring net promoter score |
4.42/5 ★ |
"...As we ll see, NPS is a versatile number that offers a wide range of benefits and practical applications...." The Crucial Piece that NPS Misses, and How to Fill the Gap |
| Measuring CSAT |
4.85/5 ★ |
"...Medallia Customer, Canadian Automobile Association, increases insurance customer satisfaction by improving service efficiencies...." Case Study The Canadian Automobile Association (CAA) |
| Engaging Conversational Surveys |
3.93/5 ★ |
"...They engaged Medallia Employee Experience to help capture feedback at key touchpoints, uncover trends across the organization and close the loop on feedback that requires immediate attention..." Case Study Bank of America |
| engaging and following up |
3.78/5 ★ |
"...Properties that engage with Medallia perform better in guest satisfaction as well as revenue...." Peer review by Stephen Hardenburg, Director Market and Guest Information, Choice Hotels International |
| Customer Experience Management with E-Mail |
4.70/5 ★ |
"...A customer experience case study on how Comcast manages customer feedback in the cable and telecoms industry using Medallia's customer experience (CX) platform...." Case Study Comcast |
| PEER EXPERIENCES | |
|---|---|
| Collecting Direct Feedback |
4.60/5 ★ |
"...Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems,..." Case Study Marriott International |
|
| measuring net promoter score |
4.60/5 ★ |
| Measuring CSAT |
4.60/5 ★ |
| Engaging Conversational Surveys |
3.93/5 ★ |
"...They engaged Medallia Employee Experience to help capture feedback at key touchpoints, uncover trends across the organization and close the loop on feedback that requires immediate attention..." Case Study Bank of America |
|
| engaging and following up |
3.93/5 ★ |
| Customer Experience Management with E-Mail |
4.70/5 ★ |
"...A customer experience case study on how Comcast manages customer feedback in the cable and telecoms industry using Medallia's customer experience (CX) platform...." Case Study Comcast |
|
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2788 insights from peers and experts to help you assess how these Medallia Experience Cloud use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White |
|
|
One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell |
|
The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. Testimonial By Brian Powers |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John White Head of Customer Experience Deliveroo |
Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White |
|
Aisling Hassell Head of Global Customer Experience Airbnb |
One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell |
|
Brian Powers Chief Experience Officer Brightstar |
The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. Testimonial By Brian Powers |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Esler CompaniesRead More |
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Case Study Benefit CosmeticsRead More |
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Case Study Banner HealthRead More |
Video
Announcing: Themes with Generative AI | Experience '24
Medallia Experience Cloud Pricing
Last updated Feb 26, 2021
Medallia is an enterprise scale Experience Management Platform. It is a robust experience management platform that provides deep insights. It provides a number of options to capture signals and many modules for insights - text analytics, action insights and Insights Suite. Through Medallia Xchange, it offers many pre-configured apps, components and integration that are suited for various B2B and B2C solutions. The pricing is dependent on the scale, configurations and components. You can get in touch with the Medallia sales team for a demo before deciding on the solution.
-
Starting Price:
- Price on Request
- Free
Trial Available?
- NO
- Trial
Period
- NA
- Demo Version
Available?
- YES
- Free Version
Available?
- NO
Value For Money Meter
?Medallia primarily caters to enterprise class customers and its deployments are backed by solid professional services. Their customers appreciate the high quality of professional services. Hence, Medallia is not so much for small scale companies as it can be seen as heavy weight in terms of its features and pricing. The customer support is found to be excellent by their users. Medallia provides extensive online training material and certification programs and their resources pages are rich in content.
Customer Support
Deployment
Training
Add on
For More Information , read here or request a custom quote below
Frequently Asked Questions(FAQ)
for Medallia Experience Cloud
What is Medallia Experience Cloud?
What is Medallia Experience Cloud used for?
What are the top features of Medallia Experience Cloud?
Who uses Medallia Experience Cloud?
What are Medallia Experience Cloud alternatives?
Where is Medallia Experience Cloud located?
Popular Business Setting
for Medallia Experience Cloud
Top Industries
- Hospitality
- Retail
- Computer Software
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used Medallia Experience Cloud to 360 degree view of customers and Insights from customer experience data
Medallia Experience Cloud Alternatives
Peer and Expert Opinion on Features
for Medallia Experience Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (157) |
| Personalization | Read Reviews (52) |
| Dashboard | Read Reviews (43) |
| Alerts: popups & Notifications | Read Reviews (26) |
| text & speech analytics | Read Reviews (19) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (157) |
| Personalization | Read Reviews (52) |
| Dashboard | Read Reviews (43) |
| Alerts: popups & Notifications | Read Reviews (26) |
| text & speech analytics | Read Reviews (19) |
IT and Other Capabilities
for Medallia Experience Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (85) |
| Data Import | Read Reviews (151) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (85) |
| Data Import | Read Reviews (151) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (92) |
| Chat Support | Read Reviews (101) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (630) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (92) |
| Chat Support | Read Reviews (101) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (630) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (47) |
| Analytics | Read Reviews (275) |
| Custom Reports | Read Reviews (326) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (47) |
| Analytics | Read Reviews (275) |
| Custom Reports | Read Reviews (326) |
Software Failure Risk Guidance
?for Medallia Experience Cloud
Overall Risk Meter
Top Failure Risks for Medallia Experience Cloud
Vendor Profile Details
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
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