Real-World Case Studies and Customer Success Stories with Contivio

Contivio helped Teeter fix call quality and NetSuite integration issues in their contact center. Teeter used Contivio’s skills-based routing, administrative... portal, and NetSuite screen pops to improve agent performance. Agents now spend less time on manual logging and have better call metrics. The NetSuite integration is reliable and call recordings are easy to access. Teeter’s team finds Contivio’s customer support responsive and helpful.
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Contivio’s contact center software helped Sustainable Supply improve productivity. The company needed CRM integration, intelligent routing, and omnichannel support. Contivio... integrated with NetSuite, added live chat, and enabled real-time analytics. Agents now save time with automatic call logging and screen pops. Live chat now accounts for about 20% of inbound service. Supervisors can adjust settings quickly and track performance. The team finds the system easy to use and support is highly responsive.
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Contivio helped Rugs Direct improve their call center operations. Rugs Direct needed CRM integration and better access to call recordings.... Contivio integrated with NetSuite, provided omnichannel features, and automated workflows. Rugs Direct gained insights from reporting, expanded operating hours, and increased revenue. Customer service reps now focus more on helping customers, and call recordings are easy to access for training.
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Contivio helped Alton Lane scale its contact center fast. Alton Lane needed a cloud solution to support rapid growth and... new showroom openings. Contivio delivered quick deployment, with purchase to go-live in days instead of months. The solution integrated with NetSuite and supported all media channels. Alton Lane improved customer service and expanded easily with Contivio.
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Contivio helped Plasticplace upgrade from an outdated phone system. The new solution integrated with NetSuite and added features like call... recording, callback, and MMS. Plasticplace improved operational efficiency and training with advanced reporting and whisper features. Agents now handle calls faster and provide better customer service. MMS lets customers send photos for damaged product claims, speeding up resolutions and increasing satisfaction.
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Contivio helped Noritz improve their contact center operations. Noritz faced long support calls and a tough shift to remote work.... Contivio integrated with NetSuite, unified systems, and added advanced queue management. Reporting features enabled a new employee incentive program. Answer rates increased and customer satisfaction improved. Over 40 remote agents now work efficiently with Contivio.
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Contivio helped LivOn Labs modernize their call center. LivOn Labs faced issues with limited reporting, no easy access to call... recordings, and a lack of real-time configuration. Contivio provided IVR routing, NetSuite integration, and an administrative portal for quick changes. LivOn Labs launched live chat and improved agent efficiency. Real-time dashboards revealed call distribution issues, leading to better training and task assignments. Call recordings are now used for employee development and training.
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Contivio helped Capitol Scientific upgrade their call center by integrating with NetSuite. The company faced problems with an old phone... system that lacked call recording and CRM integration. Contivio's platform improved visibility, accountability, and training for the sales team. Capitol Scientific saw a 30% increase in call efficiency and a 70% drop in desktop phone use. The solution made customer service and sales faster and more effective.
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Contivio helped White Labs streamline global operations by integrating with NetSuite. White Labs faced challenges with multiple tools and needed... a unified contact center solution. Contivio provided seamless omnichannel support and advanced reporting. Staff productivity increased by over 35%. The team saved 4-5 hours per week on routine tasks. White Labs saw faster order processing and improved customer support.
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Contivio helped White Labs streamline global operations with its NetSuite integration. White Labs needed a unified contact center to replace... multiple vendors and improve customer service. Contivio provided omnichannel support, advanced routing, and real-time dashboards. Staff efficiency increased with screen pops and integrated Live Chat/SMS. Administrative tools saved 4-5 hours a week. White Labs saw a big boost in order capacity and better reporting after switching to Contivio.
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Contivio helped SoClean manage heavy inbound traffic and integrate with NetSuite. SoClean needed better reporting and a scalable call center... solution. Contivio provided omnichannel support, real-time analytics, and seamless CRM integration. Supervisors now track key metrics and agent performance easily. Sales and support teams are 35% more efficient with streamlined workflows. SoClean relies on Contivio for growth and improved customer experience.
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Contivio helped Air Oasis improve customer communication by integrating all channels into NetSuite. Air Oasis faced problems with old phone... systems and needed a flexible, internet-based solution for remote work. Contivio's cloud contact center made agent onboarding easier and support hours longer. Air Oasis saw a 30% increase in available support hours and a 23% rise in monthly 5-star reviews. The system also made it easier for managers to monitor calls and for agents to help customers quickly.
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Contivio helped Max Finkelstein, Inc. improve their contact center with dynamic routing and omnichannel support. The company needed a cost-effective... solution to unify voice and chat, and to provide better reporting and agent management. Contivio’s concurrent user pricing and real-time dashboards allowed them to track metrics and manage agents efficiently. Skill-based routing and priority queuing improved customer experience. The administrative portal made it easy to add users and adjust settings, saving the company money and boosting service quality.
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Contivio helped ATS Diesel improve customer service. ATS Diesel used Contivio's CRM-integrated contact center to fix problems with data capture... and communication. The Screen Pops feature gave agents instant access to customer and vehicle details. ATS Diesel now runs targeted marketing and offers better support. The team reports higher customer engagement and loyalty. ATS Diesel praises Contivio's support and training during the switch.
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Contivio helped Blue Tiger, a small team in consumer electronics, improve communication with professional drivers. Blue Tiger faced challenges managing... high customer interaction volume and lacked integration in their old system. Contivio provided a unified platform with NetSuite integration, screen pops, call recording, and click-to-dial. Blue Tiger saw increased efficiency, better customer service, improved team performance, and extended reach. Real-time analytics and automated workflows helped them support more drivers and keep them connected.
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Contivio helped BrandNet cut call handling time by 30%. BrandNet used Contivio's CRM integration with NetSuite to give agents instant... access to customer data. Screen pops and disposition codes made agents faster and improved data accuracy. The new system made customers happier and freed up agents to focus on outbound sales. BrandNet now runs more efficiently and is ready to grow its business.
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Contivio’s Salesforce Power Dialer helped Reverse Mortgage Funding (RMF) automate outbound calls and integrate with Salesforce. RMF needed to route... calls by territory and blend inbound and outbound calls. Contivio built a CRM Power Dialer that let sales reps dial leads directly from Salesforce and screen-pop lead info. RMF grew from 10 to over 80 reps using the platform. The solution allowed fast user setup and only billed for active users, supporting RMF’s growth and efficiency.
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Contivio helped Renew Co. modernize its call center operations. The company needed remote capabilities and better integration with NetSuite. Contivio... enabled a 100% remote workforce and improved agent access to customer data. Call handling times dropped from 4 minutes 30 seconds to about 4 minutes 15-20 seconds. This led to a 10% increase in operational efficiency. Renew Co. now completes 15-20 customer surveys daily and uses live reporting to track agent performance.
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Contivio helped Amatheon, an animal health distributor, modernize its communication system. Amatheon replaced outdated phone systems with Contivio’s cloud contact... center, integrating with NetSuite CRM. The new solution improved reliability, achieving 99.999% uptime. Amatheon saved costs on a minute-per-dial basis. The platform’s live chat and unified communications boosted efficiency for about 30 users across sales, support, and accounting. This upgrade helped Amatheon deliver veterinary medications more efficiently.
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Contivio helped Extra Space improve their contact center operations. Before, agents had to search for customer profiles manually. With Contivio’s... CloudConnect, profiles now pop up in real time. This made call handling faster and boosted daily productivity. Extra Space can now track resources and staffing needs using real-time reports. Pricing and CRM integration were key reasons for choosing Contivio.
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