Easy-to-Use Contact Center Toolbar for Sales ... - Contivio
Featured Industries
No results found
Try adjusting your search terms
Consumer Goods Case Studies and Customer Success Stories with Contivio
Noritz
- Consumer Goods
- Medium
Fountain Valley, USA
Contivio helped Noritz improve their contact center operations. Noritz faced long support calls and a tough shift to remote work.... Contivio integrated with NetSuite, unifying systems and boosting answer rates. Specialized queues and strong reporting gave agents better tools and insights. Noritz launched a successful employee incentive program and improved customer satisfaction. Over 40 remote agents now work efficiently with Contivio.
Plasticplace used Contivio to upgrade its outdated phone system. The company integrated Contivio with NetSuite CRM to add call recording,... callback, and MMS features. These tools helped Plasticplace improve operational efficiency and speed up customer service. Supervisors used call recordings and whisper features to train agents and ensure quality. MMS allowed customers to send photos for damaged product claims, making claims faster and easier. Plasticplace saw better customer satisfaction and smoother daily operations.
Contivio helped Capitol Scientific boost call efficiency by 30%. The company replaced its old phone system with Contivio’s unified communication... platform, fully integrated with NetSuite. This change cut desktop phone use by 70%. Sales teams gained better visibility and accountability. Call recording features improved training and standardized sales practices. Capitol Scientific now delivers faster, more reliable customer service and sales support.
Contivio helped Plasticplace upgrade from an outdated phone system to a modern cloud contact center. The integration with NetSuite improved... operational efficiency and customer service. Features like call recording, callback, and MMS for damaged product claims made training and quality assurance better. Plasticplace saw faster response times and higher customer satisfaction. The team now handles claims more easily and delivers better service.
Contivio helped Noritz boost answer rates and improve customer satisfaction. Noritz faced long, complex support calls and needed better integration... with NetSuite. Contivio unified their systems and added advanced queue management. Reporting features enabled a successful employee incentive program. Over 40 remote agents now work efficiently, with faster access to customer data and better service.
Contivio's unified communication platform integrated with NetSuite helped Capitol Scientific boost call efficiency by 30%. The company saw a 70%... drop in desktop phone usage. Real-time supervision and call recording improved sales training and accountability. Manual processes were eliminated, making customer service and sales faster and more effective. Capitol Scientific now delivers better customer experiences and has set new standards in operational excellence.
Contivio helped Max Finkelstein, Inc. improve their contact center with dynamic routing and omnichannel capabilities. The company needed a cost-effective... solution to unify voice and chat, manage changing customer expectations, and provide advanced reporting. Contivio's concurrent user pricing and real-time dashboards allowed for flexible scaling and better agent performance tracking. Administrators can now add users and adjust settings in minutes, leading to improved customer experience and significant cost savings. The solution enhanced reporting, agent efficiency, and overall customer service quality.
Contivio helped LivOn Labs modernize their call center. The company struggled with limited reporting, no direct call recording access, and... slow configuration changes. Contivio's cloud contact center integrated with NetSuite, enabling real-time reporting, IVR routing, and easy admin changes. LivOn Labs launched live chat and improved agent efficiency. The team now saves time, manages remote staff, and uses call recordings for training. Contivio's support and innovation impressed LivOn Labs, leading to ongoing improvements.
Contivio helped LivOn Labs modernize their call center. The team gained real-time reporting, easy access to call recordings, and seamless... NetSuite integration. Agents now save time with automated customer record updates and can handle calls and live chats more efficiently. The admin portal lets managers quickly adjust routing rules and agent skills. LivOn Labs improved training, agent productivity, and overall efficiency with Contivio's cloud contact center tools.
Contivio helped Capitol Scientific upgrade their call center by integrating with NetSuite. The company faced problems with an old phone... system that lacked call recording and CRM integration. Contivio's platform improved visibility, accountability, and training for the sales team. Capitol Scientific saw a 30% increase in call efficiency and a 70% drop in desktop phone use. The solution made customer service and sales faster and more effective.
Contivio helped LivOn Labs modernize their call center. LivOn Labs faced issues with limited reporting, no easy access to call... recordings, and a lack of real-time configuration. Contivio provided IVR routing, NetSuite integration, and an administrative portal for quick changes. LivOn Labs launched live chat and improved agent efficiency. Real-time dashboards revealed call distribution issues, leading to better training and task assignments. Call recordings are now used for employee development and training.
Contivio helped Noritz improve their contact center operations. Noritz faced long support calls and a tough shift to remote work.... Contivio integrated with NetSuite, unified systems, and added advanced queue management. Reporting features enabled a new employee incentive program. Answer rates increased and customer satisfaction improved. Over 40 remote agents now work efficiently with Contivio.
Contivio helped Plasticplace upgrade from an outdated phone system. The new solution integrated with NetSuite and added features like call... recording, callback, and MMS. Plasticplace improved operational efficiency and training with advanced reporting and whisper features. Agents now handle calls faster and provide better customer service. MMS lets customers send photos for damaged product claims, speeding up resolutions and increasing satisfaction.
Retail Case Studies and Customer Success Stories with Contivio
Sustainable Supply
- Retail
- Small
USA
Contivio’s contact center software helped Sustainable Supply integrate with NetSuite and improve customer service. The team replaced a basic PBX... with a solution that routes calls by agent skill and brand. Agents now see customer info instantly and all calls are logged in NetSuite. Live chat and voicemail options increased flexibility, with chat now making up 20% of inbound requests. Supervisors use real-time analytics and can adjust settings quickly. The small team saves time and delivers more personalized service.
Contivio helped Rugs Direct improve customer service by integrating with NetSuite and offering omnichannel contact center features. The team gained... insights from Contivio’s reporting, leading them to expand operating hours and increase revenue. Automated workflows and call recording storage in NetSuite made customer service more efficient. Features like automated callbacks and queue voicemail improved the customer experience. Rugs Direct now plans to add live chat to further streamline support.
Contivio's call center software helped Teeter fix poor call quality and unreliable NetSuite integration. Teeter now uses skills-based routing, real-time... dashboards, and automatic call logging in NetSuite. Agents save time and have better insight into customer calls. The team reports faster support and more control over their call center. Customer feedback surveys and reporting tools help improve service and agent performance.
Teeter used Contivio’s call center software to fix poor call quality and unreliable NetSuite integration. Before Contivio, agents wasted time... manually logging calls and struggled with limited access to call recordings. With Contivio, Teeter automated call routing, improved agent performance tracking, and gained real-time reporting. The team now spends less time on manual tasks and enjoys better customer support. NetSuite integration is now reliable, and call quality has improved for every agent.
Contivio helped Alton Lane launch a cloud contact center in days, not months. Alton Lane needed fast deployment and seamless... NetSuite integration to support rapid showroom expansion. Contivio’s solution enabled easy scaling and unified customer service across channels. The team now opens new locations quickly and delivers a tailored customer experience. Alton Lane credits Contivio for supporting their growth and improving service quality.
Contivio helped Rugs Direct improve customer service by integrating with NetSuite and unifying communication channels. The seamless launch enabled the... team to automate workflows and access call recordings easily. Insights from Contivio’s reporting led Rugs Direct to expand operating hours, capturing more weekend customers and increasing revenue. Customer service reps now spend less time on manual tasks and more time helping customers. The company plans to add live chat to further enhance support and reporting.
Contivio helped Alton Lane scale its contact center fast. Alton Lane needed a cloud solution to support rapid growth and... new showroom openings. Contivio delivered quick deployment, with purchase to go-live in days instead of months. The solution integrated with NetSuite and supported all media channels. Alton Lane improved customer service and expanded easily with Contivio.
Contivio helped Rugs Direct improve their call center operations. Rugs Direct needed CRM integration and better access to call recordings.... Contivio integrated with NetSuite, provided omnichannel features, and automated workflows. Rugs Direct gained insights from reporting, expanded operating hours, and increased revenue. Customer service reps now focus more on helping customers, and call recordings are easy to access for training.
Contivio’s contact center software helped Sustainable Supply improve productivity. The company needed CRM integration, intelligent routing, and omnichannel support. Contivio... integrated with NetSuite, added live chat, and enabled real-time analytics. Agents now save time with automatic call logging and screen pops. Live chat now accounts for about 20% of inbound service. Supervisors can adjust settings quickly and track performance. The team finds the system easy to use and support is highly responsive.
Contivio helped Teeter fix call quality and NetSuite integration issues in their contact center. Teeter used Contivio’s skills-based routing, administrative... portal, and NetSuite screen pops to improve agent performance. Agents now spend less time on manual logging and have better call metrics. The NetSuite integration is reliable and call recordings are easy to access. Teeter’s team finds Contivio’s customer support responsive and helpful.
Manufacturing Case Studies and Customer Success Stories with Contivio
SoClean
- Manufacturing
- Medium
Contivio helped SoClean boost sales and support team efficiency by 35% through seamless NetSuite integration and real-time analytics. SoClean needed a... scalable contact center solution to manage heavy inbound traffic and improve reporting. Contivio delivered omnichannel capabilities, admin portal management, and deep CRM integration. Supervisors now track key metrics and agent performance easily. SoClean enjoys smoother workflows and better customer experiences with Contivio.
SoClean used Contivio to improve their contact center operations. They needed a scalable call center solution with NetSuite integration and... better reporting. Contivio enabled omnichannel support, real-time analytics, and seamless CRM integration. Supervisors gained deeper insights into agent performance. Sales and support teams became 35% more efficient after deploying Contivio.
Contivio helped White Labs, a global yeast manufacturer, unify customer communications by integrating with NetSuite. Before Contivio, White Labs used... multiple vendors for phone, chat, SMS, and email, making reporting and customer service difficult. With Contivio, they combined all channels into one platform, improved reporting, and increased staff efficiency. The team saved 4-5 hours weekly on admin tasks and saw a big boost in order capacity. White Labs values the seamless NetSuite integration and regrets not switching sooner.
Contivio helped Air Oasis improve customer communication by integrating all channels into NetSuite. Air Oasis faced problems with old phone... systems and needed a flexible, internet-based solution for remote work. Contivio's cloud contact center made agent onboarding easier and support hours longer. Air Oasis saw a 30% increase in available support hours and a 23% rise in monthly 5-star reviews. The system also made it easier for managers to monitor calls and for agents to help customers quickly.
Contivio helped White Labs streamline global operations by integrating with NetSuite. White Labs faced challenges with multiple tools and needed... a unified contact center solution. Contivio provided seamless omnichannel support and advanced reporting. Staff productivity increased by over 35%. The team saved 4-5 hours per week on routine tasks. White Labs saw faster order processing and improved customer support.
Contivio helped SoClean manage heavy inbound traffic and integrate with NetSuite. SoClean needed better reporting and a scalable call center... solution. Contivio provided omnichannel support, real-time analytics, and seamless CRM integration. Supervisors now track key metrics and agent performance easily. Sales and support teams are 35% more efficient with streamlined workflows. SoClean relies on Contivio for growth and improved customer experience.
Contivio helped White Labs streamline global operations with its NetSuite integration. White Labs needed a unified contact center to replace... multiple vendors and improve customer service. Contivio provided omnichannel support, advanced routing, and real-time dashboards. Staff efficiency increased with screen pops and integrated Live Chat/SMS. Administrative tools saved 4-5 hours a week. White Labs saw a big boost in order capacity and better reporting after switching to Contivio.
Contivio helped Blue Tiger, a small team in consumer electronics, manage a high volume of customer calls. Their old system... was slow and not integrated. Contivio’s platform unified communications and automated workflows. NetSuite integration gave agents instant customer info and call recording. Blue Tiger improved customer service and team efficiency. Truck drivers now get faster, better support.
Contivio helped Air Oasis boost available support hours by 30%. The cloud contact center system unified all communication channels inside... NetSuite. This made it easy for agents to help customers faster and more accurately. Air Oasis saw a 23% increase in monthly 5-star reviews. Agent onboarding became smoother and remote work was supported during the pandemic. Contivio’s features improved customer satisfaction and business growth.
Contivio helped Blue Tiger, a small consumer electronics company, improve customer service for professional drivers. Blue Tiger faced challenges managing... high call volumes with a small team and lacked integrated communication tools. Contivio's unified platform, with NetSuite integration, enabled faster response times, automated workflows, and real-time analytics. Blue Tiger increased efficiency, enhanced customer support, and extended their team's reach in the trucking industry.
Contivio helped Air Oasis boost available support hours by 30%. The cloud contact center system integrated with NetSuite, unifying communication... channels and streamlining agent onboarding. Air Oasis saw a 23% increase in monthly 5-star reviews after switching to Contivio. The solution enabled flexible remote and in-office work, improving customer satisfaction and operational efficiency. Contivio's omnichannel features supported voice, live chat, SMS, and email for better customer service.
Contivio helped Blue Tiger, a small team in consumer electronics, improve communication with professional drivers. Blue Tiger faced challenges managing... high customer interaction volume and lacked integration in their old system. Contivio provided a unified platform with NetSuite integration, screen pops, call recording, and click-to-dial. Blue Tiger saw increased efficiency, better customer service, improved team performance, and extended reach. Real-time analytics and automated workflows helped them support more drivers and keep them connected.
Automotive Case Studies and Customer Success Stories with Contivio
Max Finkelstein, Inc.
- Automotive
- Medium
New York, USA
Contivio helped Max Finkelstein, Inc. improve their contact center with dynamic routing and omnichannel support. The company needed a cost-effective... solution to unify voice and chat, and to provide advanced reporting for supervisors. Contivio’s concurrent user pricing model kept costs low while offering real-time dashboards and skill-based routing. Administrators can now add users and adjust settings in minutes. The result is better customer experience, improved agent efficiency, and significant cost savings.
Contivio helped ATS Diesel improve customer service by integrating their CRM with a cloud contact center. ATS Diesel used Contivio’s... Screen Pops to access customer and vehicle data instantly. This made it easier for agents to give personalized support and run targeted marketing. ATS Diesel now has better customer engagement and loyalty. The team praised Contivio’s fast, specialized support and smooth implementation.
Contivio helped ATS Diesel improve customer service by integrating their CRM with a contact center platform. ATS Diesel used Contivio's... Screen Pops to access customer data instantly, making support more personal. Live chat and email management features enabled seamless omnichannel communication. ATS Diesel now captures key customer details, boosting engagement and loyalty. The company praised Contivio's fast, specialized support and smooth implementation process.
Contivio helped ATS Diesel improve customer service. ATS Diesel used Contivio's CRM-integrated contact center to fix problems with data capture... and communication. The Screen Pops feature gave agents instant access to customer and vehicle details. ATS Diesel now runs targeted marketing and offers better support. The team reports higher customer engagement and loyalty. ATS Diesel praises Contivio's support and training during the switch.
Contivio helped Max Finkelstein, Inc. improve their contact center with dynamic routing and omnichannel support. The company needed a cost-effective... solution to unify voice and chat, and to provide better reporting and agent management. Contivio’s concurrent user pricing and real-time dashboards allowed them to track metrics and manage agents efficiently. Skill-based routing and priority queuing improved customer experience. The administrative portal made it easy to add users and adjust settings, saving the company money and boosting service quality.
Contivio helped Renew Co. boost operational efficiency by 10% and enabled a 100% remote workforce. The seamless NetSuite integration allowed... agents to access customer data in real time, improving service quality. Call handling times dropped from 4:30 to 4:15-4:20, and daily customer surveys increased to 15-20. Contivio's reporting tools gave Renew Co. deep insights into agent performance and customer satisfaction. The platform unified communications across multiple brands and channels, supporting growth and better customer care.
Contivio helped Amatheon connect voice, chat, and SMS inside NetSuite. The company achieved 99.999% uptime for critical operations. Amatheon reduced... per-minute dialing costs and improved customer record quality. Teams now have better handoffs and more consistent documentation. Live chat and AI summaries made customer support faster and more reliable.
Contivio helped Renew Co. modernize its call center operations. The company switched from outdated software to Contivio, enabling a 100%... remote workforce. Integration with NetSuite allowed agents to access customer data in real time. Call handling times dropped from 4:30 to about 4:15, boosting efficiency by 10%. Daily customer surveys increased to 15-20, improving feedback and service quality.
Contivio helped Renew Co. modernize its call center operations. The company needed remote capabilities and better integration with NetSuite. Contivio... enabled a 100% remote workforce and improved agent access to customer data. Call handling times dropped from 4 minutes 30 seconds to about 4 minutes 15-20 seconds. This led to a 10% increase in operational efficiency. Renew Co. now completes 15-20 customer surveys daily and uses live reporting to track agent performance.
Design Case Studies and Customer Success Stories with Contivio
BrandNet
- Design
- Small
Fyshwick, Australia
Contivio’s CRM integration helped BrandNet cut call handling time by 30%. Agents now get instant customer data with screen pops,... making calls faster and smoother. Disposition codes improved CRM updates and analytics. Customer satisfaction went up as agents resolved issues more quickly. BrandNet is now ready to focus on outbound sales using Contivio’s tools.
Contivio helped BrandNet cut call handling time by 30%. BrandNet used Contivio’s CRM integration with NetSuite to give agents instant... access to customer data. This made calls faster and improved customer satisfaction. Agents now spend less time searching for information and more time helping customers. The new system also prepares BrandNet for outbound sales growth.
Contivio helped BrandNet cut call handling time by 30%. BrandNet used Contivio's CRM integration with NetSuite to give agents instant... access to customer data. Screen pops and disposition codes made agents faster and improved data accuracy. The new system made customers happier and freed up agents to focus on outbound sales. BrandNet now runs more efficiently and is ready to grow its business.
Reverse Mortgage Funding (RMF)
- Financial Services
- Medium
Bloomfield, USA
Contivio helped Reverse Mortgage Funding (RMF) upgrade their contact center by integrating with Salesforce. RMF needed to automate outbound dialing... and route calls to sales reps by territory. Contivio’s CRM Power Dialer let reps call leads directly from Salesforce and screen-pop lead info before each call. The solution enabled both inbound and outbound call handling, with dynamic caller ID and territory-based routing. RMF grew from 10 to over 80 reps using Contivio, improving efficiency and scaling easily as their business expanded.
Contivio’s Salesforce Power Dialer helped Reverse Mortgage Funding (RMF) automate outbound calls and integrate with Salesforce. RMF needed to route... calls by territory and blend inbound and outbound calls. Contivio built a CRM Power Dialer that let sales reps dial leads directly from Salesforce and screen-pop lead info. RMF grew from 10 to over 80 reps using the platform. The solution allowed fast user setup and only billed for active users, supporting RMF’s growth and efficiency.
Food & Beverages Case Studies and Customer Success Stories with Contivio
White Labs
- Food & Beverages
- Small
San Diego, USA
Contivio helped White Labs boost staff productivity by 35% with its cloud contact center and NetSuite integration. White Labs unified... phone, live chat, SMS, and email into one platform, ending reliance on multiple vendors. The seamless implementation enabled holistic reporting and real-time dashboards. Staff now save 4-5 hours weekly, and order handling capacity increased. White Labs values the easy access to call recordings and flexible queue management.
Contivio's NetSuite integration helped White Labs boost staff productivity by 35%. White Labs unified phone, live chat, SMS, and email... into one platform. The cloud contact center solution improved order handling and reporting. Staff now save 4-5 hours per week on admin tasks. White Labs saw faster operations and better customer support with Contivio.
Consumer Services Case Studies and Customer Success Stories with Contivio
BrandNet
- Consumer Services
- Medium
Contivio's CRM integration helped BrandNet cut call handling time by 30%. BrandNet faced long call durations and slow data access... with their old IVR system. Contivio's screen pops and disposition codes gave agents instant customer info and better CRM updates. This boosted agent efficiency and customer satisfaction. Now, BrandNet is ready to expand outbound sales using Contivio's advanced contact center features.
Contivio helped Extra Space, a storage provider in Asia, reduce call handling times and boost productivity. The company integrated Contivio... with SugarCRM, enabling real-time screen pops for agents. This eliminated manual customer profile searches and improved customer satisfaction. Extra Space now uses Contivio’s reporting to optimize staffing and track resource allocation across multiple offices. Pricing and CRM integration were key factors in their decision.
Pharmaceuticals Case Studies and Customer Success Stories with Contivio
Amatheon
- Pharmaceuticals
- Medium
Miami, USA
Contivio helped Amatheon modernize its communications by integrating calls, chat, and SMS directly into NetSuite. The company achieved 99.999% uptime,... improving reliability for teams supporting veterinary hospitals. AI-generated summaries reduced manual work and improved documentation quality. Amatheon lowered per-minute dialing costs and streamlined workflows. Live chat and digital engagement options made it easier for veterinary offices to get timely support.
Contivio helped Amatheon, an animal health distributor, modernize its communication system. Amatheon replaced outdated phone systems with Contivio’s cloud contact... center, integrating with NetSuite CRM. The new solution improved reliability, achieving 99.999% uptime. Amatheon saved costs on a minute-per-dial basis. The platform’s live chat and unified communications boosted efficiency for about 30 users across sales, support, and accounting. This upgrade helped Amatheon deliver veterinary medications more efficiently.
Sports Case Studies and Customer Success Stories with Contivio
Extra Space
- Storage
Contivio helped Extra Space improve their contact center operations. Before, agents had to search for customer profiles manually. With Contivio’s... CloudConnect, profiles now pop up in real time. This made call handling faster and boosted daily productivity. Extra Space can now track resources and staffing needs using real-time reports. Pricing and CRM integration were key reasons for choosing Contivio.
