Contivio Overview

Contivio revolutionizes customer interactions with its multichannel cloud contact center software, seamlessly integrating with CRM systems. By employing practical AI, it simplifies and accelerates sales processes, ensuring efficient customer engagement across various channels. This software supports growing enterprises by enhancing both sales and support capabilities, offering a global reach that caters to diverse business needs. A standout feature is its ability to transform any CRM into a fully functional contact center, providing a unique competitive edge. Trusted by leading brands, Contivio offers a reliable solution for businesses seeking to elevate their customer experience and streamline communications effectively.

Use Cases

Customers recommend Call Recording, Communication Management, Revenue Cycle Management, as the business use cases that they have been most satisfied with while using Contivio.

Other use cases:

  • Engagement Management
  • Helpdesk Management
  • Customer Case Management
  • Measuring Customer Satisfaction
  • Workflow Management
  • Conference Call Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Contivio.

Other priorities:

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Contivio Use-Cases and Business Priorities: Customer Satisfaction Data

Contivio works with different mediums / channels such as Phone Calls. Text SMS. E-Mail etc.

Contivio's features include Recording, and Alerts: Popups & Notifications. and Contivio support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Contivio analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center. ...." Peer review by Virginia C., Account Manager, Wholesale

Peer review evidence (same sources as the product rating summary)

"...The ability to record the call and attach it to the appropriate Salesforce account in real time...." Peer review by Verified Reviewer, Computer Software
"...Call Recording & Monitoring...." Easy-to-Use Contact Center Toolbar for Sales & Support
"...Manage all incoming communication & media traffic Voice, Voicemail, Fax, SMS, Email, Chat and Social using our browser toolbar...." Easy-to-Use Contact Center Toolbar for Sales & Support

Contivio, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contivio's toolbar streamlines contact center management with phone controls and advanced routing. It integrates seamlessly with leading CRM products for enhanced efficiency.

Popular Business Setting

for Contivio

Top Industries

  • Computer Software
  • Wholesale
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market

Contivio is popular in Computer Software, Wholesale, and Information Technology And Services and is widely used by Enterprise, and Mid Market,

Contivio Customer wins, Customer success stories, Case studies

How efficiently Does Contivio manage your Call Recording?

How can Contivio optimize your Communication Management Workflow?

How does Contivio facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Contivio solved their Contact Center Software needs. Cuspera uses 192 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

White Labs - Food & Beverages - Food & Beverages

Contivio helped White Labs boost staff productivity by 35% with its cloud contact center and NetSuite integration. White Labs unified phone, live chat, SMS, and email into one platform, ending relian...ce on multiple vendors. The seamless implementation enabled holistic reporting and real-time dashboards. Staff now save 4-5 hours weekly, and order handling capacity increased. White Labs values the easy access to call recordings and flexible queue management.

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Max Finkelstein, Inc. - Automotive - Automotive

Contivio helped Max Finkelstein, Inc. improve their contact center with dynamic routing and omnichannel support. The company needed a cost-effective solution to unify voice and chat, and to provide a...dvanced reporting for supervisors. Contivio’s concurrent user pricing model kept costs low while offering real-time dashboards and skill-based routing. Administrators can now add users and adjust settings in minutes. The result is better customer experience, improved agent efficiency, and significant cost savings.

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Sustainable Supply - Retail - Retail

Contivio’s contact center software helped Sustainable Supply integrate with NetSuite and improve customer service. The team replaced a basic PBX with a solution that routes calls by agent skill and b...rand. Agents now see customer info instantly and all calls are logged in NetSuite. Live chat and voicemail options increased flexibility, with chat now making up 20% of inbound requests. Supervisors use real-time analytics and can adjust settings quickly. The small team saves time and delivers more personalized service.

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Reverse Mortgage Funding (RMF) - Financial Services - Financial Services

Contivio helped Reverse Mortgage Funding (RMF) upgrade their contact center by integrating with Salesforce. RMF needed to automate outbound dialing and route calls to sales reps by territory. Contivi...o’s CRM Power Dialer let reps call leads directly from Salesforce and screen-pop lead info before each call. The solution enabled both inbound and outbound call handling, with dynamic caller ID and territory-based routing. RMF grew from 10 to over 80 reps using Contivio, improving efficiency and scaling easily as their business expanded.

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Plasticplace - Consumer Goods - Consumer Goods

Plasticplace used Contivio to upgrade its outdated phone system. The company integrated Contivio with NetSuite CRM to add call recording, callback, and MMS features. These tools helped Plasticplace i...mprove operational efficiency and speed up customer service. Supervisors used call recordings and whisper features to train agents and ensure quality. MMS allowed customers to send photos for damaged product claims, making claims faster and easier. Plasticplace saw better customer satisfaction and smoother daily operations.

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Noritz - Consumer Goods - Consumer Goods

Contivio helped Noritz improve their contact center operations. Noritz faced long support calls and a tough shift to remote work. Contivio integrated with NetSuite, unifying systems and boosting answ...er rates. Specialized queues and strong reporting gave agents better tools and insights. Noritz launched a successful employee incentive program and improved customer satisfaction. Over 40 remote agents now work efficiently with Contivio.

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Contivio for NetSuite CRM

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Peers used Contivio for call recording and communication management

Contivio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Contivio

Top Failure Risks for Contivio

Contivio Inc. Profile

Company Name

Contivio Inc.

Company Website

https://www.contivio.com/

HQ Location

2151 Michelson Dr, Irvine, CA 92612, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE