Contivio Overview

Contivio revolutionizes customer interactions with its multichannel cloud contact center software, seamlessly integrating with CRM systems. By employing practical AI, it simplifies and accelerates sales processes, ensuring efficient customer engagement across various channels. This software supports growing enterprises by enhancing both sales and support capabilities, offering a global reach that caters to diverse business needs. A standout feature is its ability to transform any CRM into a fully functional contact center, providing a unique competitive edge. Trusted by leading brands, Contivio offers a reliable solution for businesses seeking to elevate their customer experience and streamline communications effectively.

Use Cases

Customers recommend Call Recording, Communication Management, Revenue Cycle Management, as the business use cases that they have been most satisfied with while using Contivio.

Other use cases:

  • Engagement Management
  • Helpdesk Management
  • Customer Case Management
  • Measuring Customer Satisfaction
  • Workflow Management
  • Conference Call Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Contivio.

Other priorities:

See all business priorities See less business priorities

Contivio Use-Cases and Business Priorities: Customer Satisfaction Data

Contivio works with different mediums / channels such as Phone Calls. Text SMS. E-Mail etc.

Contivio's features include Recording, and Alerts: Popups & Notifications. and Contivio support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Contivio analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The ability to record the call and attach it to the appropriate Salesforce account in real time...." Peer review by Verified Reviewer, Computer Software

Peer review evidence (same sources as the product rating summary)

"...Call Recording...." Easy-to-Use Contact Center Toolbar for Sales & Support
"...Call Recording & Monitoring...." Easy-to-Use Contact Center Toolbar for Sales & Support
"...Manage all incoming communication & media traffic Voice, Voicemail, Fax, SMS, Email, Chat and Social using our browser toolbar...." Easy-to-Use Contact Center Toolbar for Sales & Support

Contivio, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contivio's toolbar streamlines contact center management with phone controls and advanced routing. It integrates seamlessly with leading CRM products for enhanced efficiency.

Popular Business Setting

for Contivio

Top Industries

  • Computer Software
  • Wholesale
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market

Contivio is popular in Computer Software, Wholesale, and Information Technology And Services and is widely used by Enterprise, and Mid Market,

Contivio Customer wins, Customer success stories, Case studies

How can Contivio optimize your Call Recording Workflow?

What solutions does Contivio provide for Communication Management?

How does Contivio facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Contivio solved their Contact Center Software needs. Cuspera uses 192 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Speedmaster - Automotive - Medium

Sydney, Australia

Contivio helped Speedmaster unify global customer service inside NetSuite. Speedmaster replaced Zendesk with Contivio, connecting calls, chats, and emails to one customer record. This change led to a... 30% increase in efficiency for inbound and outbound contacts. Teams now access real-time customer data and AI-powered insights across APAC, North America, and EU. Leaders gain executive visibility and a clean data foundation for future AI projects.

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Freedom & Glory - Retail - Small

Hillsborough, USA

Contivio helped Freedom & Glory, the second-largest independent flag dealer in the U.S., automate customer conversations inside NetSuite. Agents no longer type call notes by hand; transcripts and sum...maries appear automatically. Phone, chat, and email are unified, giving a single view of each customer. AI handles routine requests and quality scoring, freeing agents to focus on people. Leadership uses real-time analytics to track sentiment and improve service.

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White Labs - Food & Beverages - Small

San Diego, USA

Contivio helped White Labs boost staff productivity by 35% with its cloud contact center and NetSuite integration. White Labs unified phone, live chat, SMS, and email into one platform, ending relian...ce on multiple vendors. The seamless implementation enabled holistic reporting and real-time dashboards. Staff now save 4-5 hours weekly, and order handling capacity increased. White Labs values the easy access to call recordings and flexible queue management.

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Max Finkelstein, Inc. - Automotive - Medium

New York, USA

Contivio helped Max Finkelstein, Inc. improve their contact center with dynamic routing and omnichannel support. The company needed a cost-effective solution to unify voice and chat, and to provide a...dvanced reporting for supervisors. Contivio’s concurrent user pricing model kept costs low while offering real-time dashboards and skill-based routing. Administrators can now add users and adjust settings in minutes. The result is better customer experience, improved agent efficiency, and significant cost savings.

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Sustainable Supply - Retail - Small

USA

Contivio’s contact center software helped Sustainable Supply integrate with NetSuite and improve customer service. The team replaced a basic PBX with a solution that routes calls by agent skill and b...rand. Agents now see customer info instantly and all calls are logged in NetSuite. Live chat and voicemail options increased flexibility, with chat now making up 20% of inbound requests. Supervisors use real-time analytics and can adjust settings quickly. The small team saves time and delivers more personalized service.

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Reverse Mortgage Funding (RMF) - Financial Services - Medium

Bloomfield, USA

Contivio helped Reverse Mortgage Funding (RMF) upgrade their contact center by integrating with Salesforce. RMF needed to automate outbound dialing and route calls to sales reps by territory. Contivi...o’s CRM Power Dialer let reps call leads directly from Salesforce and screen-pop lead info before each call. The solution enabled both inbound and outbound call handling, with dynamic caller ID and territory-based routing. RMF grew from 10 to over 80 reps using Contivio, improving efficiency and scaling easily as their business expanded.

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Contivio for NetSuite CRM

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Peers used Contivio for call recording and communication management

Contivio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Contivio

Top Failure Risks for Contivio

Contivio Inc. Profile

Company Name

Contivio Inc.

Company Website

https://www.contivio.com/

HQ Location

2151 Michelson Dr, Irvine, CA 92612, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE