Contivio: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Contivio
Brand: Contivio
Rating: 3.63 (192 reviews)

3.63 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Easy-to-Use Contact Center Toolbar for Sales ... - Contivio

Contivio Overview

Contivio revolutionizes customer interactions with its multichannel cloud contact center software, seamlessly integrating with CRM systems. By employing practical AI, it simplifies and accelerates sales processes, ensuring efficient customer engagement across various channels. This software supports growing enterprises by enhancing both sales and support capabilities, offering a global reach that caters to diverse business needs. A standout feature is its ability to transform any CRM into a fully functional contact center, providing a unique competitive edge. Trusted by leading brands, Contivio offers a reliable solution for businesses seeking to elevate their customer experience and streamline communications effectively.

Use Cases

Customers recommend Call Recording, Communication Management, Revenue Cycle Management, as the business use cases that they have been most satisfied with while using Contivio.

Other use cases:

Engagement Management
Helpdesk Management
Customer Case Management
Measuring Customer Satisfaction
Workflow Management
Conference Call Management

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Contivio.

Other priorities:

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Contivio Use-Cases and Business Priorities: Customer Satisfaction Data

Contivio works with different mediums / channels such as Phone Calls. Text SMS. E-Mail etc.

Contivio's features include Recording, and Alerts: Popups & Notifications. and Contivio support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Contivio analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The ability to record the call and attach it to the appropriate Salesforce account in real time...." Peer review by Verified Reviewer, Computer Software

Contivio, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contivio's toolbar streamlines contact center management with phone controls and advanced routing. It integrates seamlessly with leading CRM products for enhanced efficiency.

Popular Business Setting

for Contivio

Top Industries

Computer Software
Wholesale
Information Technology and Services

Popular in

Enterprise
Mid Market

Contivio is popular in Computer Software, Wholesale, and Information Technology And Services and is widely used by Enterprise, and Mid Market,

Contivio Customer wins, Customer success stories, Case studies

How can Contivio optimize your Call Recording Workflow?

What solutions does Contivio provide for Communication Management?

How does Contivio facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Contivio solved their Contact Center Software needs. Cuspera uses 192 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Air Oasis - Manufacturing

Contivio helped Air Oasis improve customer communication by integrating all channels into NetSuite. Air Oasis faced problems with old phone systems and needed a flexible, internet-based solution for ...remote work. Contivio's cloud contact center made agent onboarding easier and support hours longer. Air Oasis saw a 30% increase in available support hours and a 23% rise in monthly 5-star reviews. The system also made it easier for managers to monitor calls and for agents to help customers quickly.

Alton Lane - Retail

Contivio helped Alton Lane scale its contact center fast. Alton Lane needed a cloud solution to support rapid growth and new showroom openings. Contivio delivered quick deployment, with purchase to g...o-live in days instead of months. The solution integrated with NetSuite and supported all media channels. Alton Lane improved customer service and expanded easily with Contivio.

Amatheon - Pharmaceuticals

Contivio helped Amatheon, an animal health distributor, modernize its communication system. Amatheon replaced outdated phone systems with Contivio’s cloud contact center, integrating with NetSuite CR...M. The new solution improved reliability, achieving 99.999% uptime. Amatheon saved costs on a minute-per-dial basis. The platform’s live chat and unified communications boosted efficiency for about 30 users across sales, support, and accounting. This upgrade helped Amatheon deliver veterinary medications more efficiently.

ATS Diesel - Automotive

Contivio helped ATS Diesel improve customer service. ATS Diesel used Contivio's CRM-integrated contact center to fix problems with data capture and communication. The Screen Pops feature gave agents ...instant access to customer and vehicle details. ATS Diesel now runs targeted marketing and offers better support. The team reports higher customer engagement and loyalty. ATS Diesel praises Contivio's support and training during the switch.

Blue Tiger - Consumer Electronics

Contivio helped Blue Tiger, a small team in consumer electronics, improve communication with professional drivers. Blue Tiger faced challenges managing high customer interaction volume and lacked int...egration in their old system. Contivio provided a unified platform with NetSuite integration, screen pops, call recording, and click-to-dial. Blue Tiger saw increased efficiency, better customer service, improved team performance, and extended reach. Real-time analytics and automated workflows helped them support more drivers and keep them connected.

BrandNet - Design

Contivio helped BrandNet cut call handling time by 30%. BrandNet used Contivio's CRM integration with NetSuite to give agents instant access to customer data. Screen pops and disposition codes made a...gents faster and improved data accuracy. The new system made customers happier and freed up agents to focus on outbound sales. BrandNet now runs more efficiently and is ready to grow its business.

Contivio for NetSuite CRM

Peers used Contivio for call recording and communication management

Contivio Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	3.94/5 ★ Read Reviews (23)
Analytics	3.86/5 ★ Read Reviews (5)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	3.94/5 ★ Read Reviews (23)
Analytics	3.86/5 ★ Read Reviews (5)

Software Failure Risk Guidance

for Contivio

Top Failure Risks for Contivio

Contivio Inc. Profile

Company Name

Contivio Inc.

Company Website

https://www.contivio.com/

HQ Location

2151 Michelson Dr, Irvine, CA 92612, US

Employees

11-50

Social

Financials

PRIVATE