Contivio Overview
This is a summary of the comprehensive capabilities and benefits of Contivio based on over 192 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Contivio, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Contivio is right for your needs? Our Cuspera AI engine can evaluate how Contivio fits your specific business needs, industry, and context. Get your personalized assessment report today.
Contivio supports business activities such as:
- Call Recording
- Communication Management
- Revenue Cycle Management
- Engagement Management
- Helpdesk Management
Contivio can help you with many business goals, such as Increase Sales & Revenue. It can help manage these activities if you use Phone Calls Text SMS E-Mail etc. for these needs. As a solution, Contivio's capabilities include Recording, and Alerts: Popups & Notifications.
Contivio Computer Software Vertical is its biggest customer base.
Reviews
"...The ability to record the call and attach it to the appropriate Salesforce account in real time...." Peer review by Verified Reviewer, Computer Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Contivio solved their Contact Center Software needs. Cuspera uses 192 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue is the most popular business priority peers achieved using Contivio.
Use Cases
Peers recommend Call Recording , Communication Management , Revenue Cycle Management , as the business use cases that they have been most satisfied while using Contivio.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.69/5 ★ |
"...The ability to record the call and attach it to the appropriate Salesforce account in real time...." Peer review by Verified Reviewer, Computer Software |
| Communication Management with Phone Calls |
3.48/5 ★ |
"...Call Recording & Monitoring...." Easy-to-Use Contact Center Toolbar for Sales & Support |
| tracking & monitoring communications |
3.20/5 ★ |
"...Call Recording & Monitoring...." Easy-to-Use Contact Center Toolbar for Sales & Support |
| Revenue Cycle Management with Text SMS, E-Mail, Chat and Social Media |
3.76/5 ★ |
"...Manage all incoming communication & media traffic Voice, Voicemail, Fax, SMS, Email, Chat and Social using our browser toolbar...." Easy-to-Use Contact Center Toolbar for Sales & Support |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.69/5 ★ |
"...The ability to record the call and attach it to the appropriate Salesforce account in real time...." Peer review by Verified Reviewer, Computer Software |
|
| Communication Management with Phone Calls |
3.48/5 ★ |
"...Call Recording & Monitoring...." Easy-to-Use Contact Center Toolbar for Sales & Support |
|
| tracking & monitoring communications |
3.48/5 ★ |
| Revenue Cycle Management with Text SMS, E-Mail, Chat and Social Media |
3.76/5 ★ |
"...Manage all incoming communication & media traffic Voice, Voicemail, Fax, SMS, Email, Chat and Social using our browser toolbar...." Easy-to-Use Contact Center Toolbar for Sales & Support |
|
6+ more Business Use Cases
Our AI advisor, Wyz, harnessed 192 insights from peers and experts to help you assess how these Contivio use cases fit your Contact Center Software needs.
Popular Business Setting
for Contivio
Top Industries
- Computer Software
- Wholesale
- Information Technology and Services
Popular in
- Enterprise
- Mid Market
Peers used Contivio to Increase sales & revenue
Peer and Expert Opinion on Features
for Contivio
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (14) |
| Alerts: popups & Notifications | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (14) |
| Alerts: popups & Notifications | Read Reviews (6) |
IT and Other Capabilities
for Contivio
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (27) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (27) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (19) |
| Phone Support | Read Reviews (2) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (19) |
| Phone Support | Read Reviews (2) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Contivio
Top Failure Risks for Contivio
Vendor Profile Details
Company Name
Contivio
Company Website
https://www.contivio.com/HQ Location
2151 Michelson Dr, Irvine, CA 92612, US
Employees
11-50
Social
Financials
PRIVATE
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