Real-World Case Studies and Customer Success Stories with Canny

Canny helps hapily connect customer feedback to revenue opportunities. The team uses Canny to gather, prioritize, and act on product... requests from users. Feedback is logged from sales calls and support tickets, then linked to deals in HubSpot. Canny boards are embedded in their app, website, and emails, making it easy for customers to vote and follow updates. This process helps hapily make smarter product decisions and keep customers engaged.
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Paces used Canny to organize and prioritize customer feedback. Before Canny, feedback was scattered and hard to track. With Canny,... Paces linked over $500,000 in revenue to a single feature request. Teams now use Canny dashboards to make data-driven decisions. Sales, product, and engineering work together better. Paces ships high-impact features faster and aligns work with business goals.
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Hive used Canny to collect and organize user feedback across teams. Before Canny, feedback was scattered and only the most... vocal users were heard. With Canny, Hive created a single source of truth for product requests and updates. Teams now save 2-3 hours per week on product marketing. Hive saw a consistent increase in their NPS score after adopting Canny. The platform also improved internal communication and customer engagement.
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Missive used Canny to manage a high volume of feature requests and reduce support time. Before Canny, Missive tracked feedback... in spreadsheets, which was not scalable. With Canny, users submit and vote on feature requests directly in the app. This helps Missive prioritize features and automate follow-ups. The team reports improved productivity and less time spent on customer support.
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Document360 used Canny to manage a surge in feature requests as their user base grew. Before Canny, the team struggled... to track and respond to feedback using spreadsheets. With Canny, they automated feedback management and made their product roadmap public. This increased customer satisfaction and trust. The team now saves time and wins new business by showing transparency and quick responses.
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Canny helps tl;dv collect and organize customer feedback. The team saves hours each week by using Canny to manage feature... requests and bug reports. Canny's widget and Slack integration keep feedback visible and actionable. tl;dv uses Canny's roadmap to prioritize ideas and improve their product. The tool helps build a strong product community and reengage users. Increased engagement and faster customer discovery are key results.
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Spekit used Canny to organize and prioritize customer feedback. Before Canny, feedback was scattered and hard to track, leaving teams... and customers disconnected. With Canny, Spekit reviewed over 650 posts, marked 95 as complete, and cleaned up 100+ posts. The integration with Jira and Slack helped teams track feature requests and updates in real time. Now, Spekit makes data-backed product decisions and keeps customers informed about new features.
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Canny helped Akiflow organize user feedback and prioritize feature requests. Before Canny, feedback was scattered and hard to track. With... Canny, Akiflow used integrations to collect and manage feedback from multiple sources. The team prioritized features based on customer value, including MRR. Akiflow brought back churned customers by building a mobile app users requested and notifying them. Canny improved customer satisfaction and built a stronger user community.
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Canny helped getimg. ai manage thousands of user feedback posts and votes. The team replaced manual spreadsheets with Canny's feedback...boards and user voting system. This made it easy to spot popular feature requests and prioritize development. They launched an Image to Prompt feature based on user input. Canny also powers their changelog, keeping users informed about new releases. The team now saves about eight hours per month on feedback management.
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Canny helped CircleCI organize and centralize user feedback. Before Canny, feedback came from many places and was hard to manage.... With Canny, all product managers now use one tool to track, respond to, and prioritize feedback. The platform's integrations and reporting features made setup easy. CircleCI now makes product decisions based on clear, organized customer input.
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Ahrefs used Canny to organize and track feature requests from over 1,000 customers. Before Canny, feedback was scattered across tools... like Intercom, Slack, and Google Sheets. Canny helped Ahrefs centralize feedback, prioritize requests, and set clear customer expectations. The product team now uses Canny to guide product development and communicate updates. Tim Soulo, CMO, says Canny made feedback management simple and effective.
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Typeform used Canny Autopilot to automate feedback tracking across five teams. Before Canny, teams struggled to spot trends and prioritize... feature requests. Canny integrated with Salesforce, Zendesk, and Chrome, centralizing all feedback. Autopilot identified 30% more feature requests than the live team, with 93% accuracy. This helped Typeform link product requests to revenue and improve product decisions.
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Canny helped Pallyy, a social media management platform, collect user feedback more easily. Before Canny, the founder struggled to get... feedback and spent too much time on emails. With Canny, users submit feedback directly from their dashboards. This made it simple to track feature requests and bugs. Pallyy now saves hours each week and keeps users engaged with a public roadmap and changelog. The founder says handling feedback would be impossible without Canny.
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Canny helped Jane Technologies streamline user feedback and improve team communication. Rachel Schaaf, senior director of partner success, used to... spend hours tracking feature requests manually. With Canny, requests are now logged, tracked, and prioritized in one place. Integration with ClickUp and Salesforce keeps everyone updated. The team is more efficient, and response times have improved. Canny also boosted company culture by making feature prioritization transparent.
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GiveButter used Canny to collect and manage user feedback. The product team used Canny to decide what features to build... next and keep users updated. The sales team used Canny with Hubspot to prioritize features based on deal and revenue data. After launching Auctions, a feature with over 600 votes, GiveButter saw more engagement on their platform. Their NPS score reached 75, showing strong customer satisfaction.
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Strapi used Canny to improve community feedback and double their user interactions. Before Canny, Strapi struggled to manage feedback and... lacked context for feature requests. With Canny, the team gained a public roadmap, better integrations, and a simple interface. Product managers, sales, and support teams all use Canny daily. Strapi saw a 100% increase in comments and higher customer satisfaction. The discovery process became faster and more cost-effective.
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Appcues used Canny to organize and prioritize customer feedback. Before Canny, feedback was scattered and hard to manage. With Canny,... Appcues created a central place for users to leave feedback and upvote requests. The team now tracks feature requests by MRR and number of votes, saving time and reducing confusion. Canny's integrations with Slack and Salesforce help sales and CX teams stay updated. Appcues saw higher customer satisfaction and more repeat feedback after using Canny.
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ClickUp used Canny to manage feedback from over 3,500 users, collecting more than 30,000 pieces of feedback in less than a year. The team embedded... Canny into their product, making it easy for users to share suggestions. Product and customer success teams tracked and prioritized feedback efficiently. Canny helped reduce manual work and improved communication with users. ClickUp saw more targeted feature development and an increase in 5-star reviews.
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Canny helped Figured improve team collaboration and build a stronger user community. Before Canny, Figured struggled with poor feedback management... and low engagement. The team needed a tool with a clean interface and easy integration. Canny made it simple to collect, organize, and share user feedback across teams. Now, everyone at Figured can see and act on customer requests, leading to better communication and a more connected team.
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Canny helped AgencyAnalytics manage a high volume of customer feedback. Before Canny, they struggled to track requests using spreadsheets. With... Canny, teams like sales, support, and engineering organize feedback and prioritize feature requests. The platform's integrations with Intercom, ClickUp, and Hubspot streamline communication. In 2022, AgencyAnalytics built features tied to $120k in monthly recurring revenue. Canny also helped reduce churn and improve customer retention.
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Knak used Canny to centralize all customer feedback. Before Canny, feedback was scattered and hard to track. The team now... saves time and works more efficiently. Canny's integrations with Intercom and Salesforce made setup easy. Knak uses Canny's Changelog to keep users updated on new features. The filtering feature helps teams prioritize work based on real feedback.
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Axios used Canny to collect and organize user feedback for its app. The team reduced time spent on internal communication... by centralizing feedback in one place. Canny helped Axios make faster decisions and prioritize features more efficiently. User satisfaction improved as feedback was addressed quickly. The tool also helped re-engage inactive users and boosted loyalty. Axios continues to use Canny to improve its product experience.
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Canny helped Mercury improve efficiency and productivity by centralizing user feedback. Before Canny, Mercury tracked feature requests in Slack, email,... Notion, and Linear, which was messy. With Canny, they use voting to prioritize issues and boards to triage feedback to the right team. Weekly Canny syncs help them add requests to the roadmap. Integrations like Slack streamline workflows. Mercury saw an increase in user feedback and now celebrates shipped features that originated from Canny requests.
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Aryeo used Canny to manage user feedback and reduce support queries by 20%. Before Canny, Aryeo tracked feedback manually, which... was messy and time-consuming. Canny made it easy for the team to collect and organize feedback. Now, users feel heard and more involved in product planning. The support team spends less time on manual requests and more time improving customer experience.
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Sticker Mule used Canny to centralize customer and internal feedback. Before Canny, feedback was scattered across Slack, email, and phone,... causing missed issues and slow responses. Canny made it easy for users to share and prioritize feedback, improving team communication and customer experience. The tool helped Sticker Mule spot new product opportunities, like holographic stickers, and increased visibility for all teams. Canny saved time in meetings and helped focus on what matters most for business growth.
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Outlier used Canny to manage a surge in user feedback for its sports betting platform. The team struggled to organize... hundreds of weekly suggestions and keep marketing and product teams aligned. Canny made it easy to collect, triage, and merge feedback, improving cross-team collaboration. Integrations with Intercom and Linear sped up the process. Outlier saved time and avoided hiring a product manager early, while boosting community engagement and transparency.
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