Axios wanted a better way to collect and manage user feedback for their app. They used Canny to gather feedback in one place and make communication easier. Testers and team members found it simple to... use. Canny helped save time and made it easier to decide which features to build. Axios saw better user satisfaction and product-market fit. The tool also helped re-engage users and made them feel heard.
Aryeo had trouble managing user feedback and support requests. They used Intercom and manual lists, which became hard to track as they grew. Aryeo started using Canny to collect and manage feedback. ...Canny was easy to set up and gave the team better visibility into user needs. With Canny, Aryeo reduced support inbox queries by 20%. Their users now feel more involved and heard.
Non-Profit Organization Management Case Studies and Success Stories with Canny
CASE STUDY GiveButter
GiveButter wanted to grow by listening to customer feedback. They used Canny to collect and manage ideas from users. The product and sales teams used Canny to decide what to build and keep users upda...ted. In 2022, they launched Auctions, which got over 600 votes on Canny. Their NPS score reached 75 in Q1. Canny helped GiveButter build features their customers wanted and keep everyone informed.
Marketing and Advertising Case Studies and Success Stories with Canny
CASE STUDY Knak
Knak's customer success team had trouble managing user feedback. Feedback was scattered and there was no easy way for customers to submit requests. They chose Canny because it focused on feedback man...agement without extra features. Setting up Canny was quick and easy, and it integrated well with their tools. Now, all feedback is in one place and the team saves a lot of time. Customers get updates quickly, and the team can better prioritize work.
Canny helps Pallyy collect and manage user feedback for its social media management platform. Before Canny, the founder struggled to get feedback and spent too much time on email outreach. With Canny..., users submit feedback directly through the dashboard, making the process automatic. Pallyy uses Canny to prioritize requests, share a public roadmap, and announce updates. This saves the founder many hours and helps shape the product based on real user needs.
Figured had trouble managing feedback with their old tool. The tool was hard to use and did not connect with other systems. This caused feedback to be lost and team members to be frustrated. They swi...tched to Canny, which was easy to set up and use. Now, all feedback is in one place and the team works together better. Customers also feel more involved and communication has improved.
AgencyAnalytics improved revenue and reduced churn by efficiently managing feedback from over 5,600 agencies using Canny, replacing cumbersome spreadsheets with a centralized system.
Canny helps Appcues manage user feedback and close the feedback loop. Before Canny, Appcues struggled with unorganized feedback and lost context. With Canny, feedback is centralized, easy to track, a...nd prioritized using Salesforce integration. The product team saves time by merging duplicate requests and quickly finds beta testers. Customers feel heard and valued, and the team is more confident in their product decisions.
Canny helps Spekit organize and manage product feedback. Before Canny, Spekit struggled to prioritize feedback and connect teams. Andrea Park used Canny to review over 650 posts and mark 95 as comple...te. Now, all feedback is in one place, linked to Jira, and visible to every team. The Slack and Jira integrations save time and keep everyone updated. Canny's changelog and Autopilot features make tracking and sharing updates easy.
ClickUp was growing fast and had trouble handling lots of customer feedback. Their old way of managing feedback was manual and hard for the team. They started using Canny to collect and track feedbac...k right inside their product. Now, over 3,500 users have given feedback more than 30,000 times in less than a year. The product team gets better insights and can improve features faster. The customer success team spends less time managing feedback. Users feel their feedback matters and give more 5 star reviews.
Missive streamlined feature request management with Canny, reducing support time significantly and improving customer retention by automating feedback processes.
Consumer Goods Case Studies and Success Stories with Canny
CASE STUDY Sticker Mule
Canny helped Sticker Mule organize all customer and internal feedback in one place. Before Canny, feedback was scattered across Slack, email, and phone, causing missed issues and wasted time. With Ca...nny, the team quickly set up a single feedback hub. Everyone at Sticker Mule now uses Canny, making it easy to prioritize ideas and improve communication. The tool revealed new product opportunities, like holographic stickers, and increased team productivity. Canny saves time, boosts revenue, and makes feedback easy for both customers and staff.
Jane Technologies had trouble tracking partner feedback and feature requests. Their old system made it hard to see which issues were most important. They chose Canny to help manage feedback and conne...ct with their other tools. Canny saved the team hours each week and made it easier for everyone to see and vote on requests. Team communication improved, and the company culture got stronger. Customers also noticed faster response times from Jane Technologies.
Canny helps tl;dv collect and manage customer feedback. Before Canny, tl;dv used a Discord channel, which was hard to manage and not scalable. With Canny, tl;dv added a feedback widget to every scree...n and connected notifications to Slack. The team saves hours each week and stays focused on building the right features. Canny helps tl;dv engage users and win back customers by acting on feedback. The tool also helps organize and prioritize product roadmaps.
Kovai's Document360 improved feature request management and customer updates using Canny, leading to significant growth and streamlined processes. They resolved issues of handling and notifying featu...re requests effectively.
Canny helps getimg.ai manage and prioritize user feedback. The team used to spend eight hours a month tracking feedback in spreadsheets. With Canny's feedback boards and voting system, users can easi...ly share and vote on feature requests. This made it easier to spot popular ideas and build features like Image to Prompt. The changelog keeps users informed about new updates. Canny saves time and helps getimg.ai engage its large user base.
Canny helped Akiflow organize user feedback and improve product decisions. Before Canny, Akiflow tracked feedback in Notion, which became messy as feedback grew. With Canny, Akiflow collects, priorit...izes, and acts on feedback using features like roadmap prioritization and MRR-based requests. Akiflow used Canny to notify churned customers about new features, bringing many back. The team saves time, increases transparency, and builds trust with users by managing feedback and updates in one place.
CircleCI had trouble managing feedback from many different places. Their old system was hard to use and did not meet their needs. They chose Canny because it was easy to set up and had good integrati...ons. Now, all product managers use Canny to collect and organize feedback in one place. This helps them make better product decisions and connect with their users. Feedback is now easier to manage and helps guide what they work on next.
Hive improved collaboration and increased their Net Promoter Score by using Canny for effective feedback management, transitioning to a customer-first, community-built approach during the COVID-19 pa...ndemic.
Sports Case Studies and Success Stories with Canny
CASE STUDY Outlier
Canny helped Outlier manage and organize user feedback for their sports betting app. Outlier struggled with too much feedback and lost feature requests. Canny made it easy to collect, triage, and tra...ck feedback. The team uses Canny to align product and marketing, saving time and improving communication. Outlier avoided hiring a product manager early and built trust with their community by sharing updates.
