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Information Technology and Services Case Studies and Customer Success Stories with Backlog

 

Xan IT Solutions Co. - Information Technology And Services - Small

Myanmar

Backlog helped Xan IT Solutions Co. improve task management by 50%. Before, they used separate tools for code and tasks,... causing delays and errors. Backlog combined project management and version control in one place. The team now tracks tasks and code in real time. Managers save time and see project status easily. Visual tools like Gantt charts and Boards make work more organized.

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Solverminds - Information Technology And Services - Medium

Chennai, India

Backlog helped Solverminds cut project and resource management effort by 30%. The team replaced spreadsheets and limited tools with Backlog’s... task management, Gantt charts, and batch updates. Project managers gained a clear view of all tasks and could prioritize work easily. Communication improved with file sharing, comments, and Wiki features. Staff now spend less time on emails and Excel reports, staying organized and efficient.

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Hacarus - Information Technology And Services - Small

Kyoto, Japan

Backlog helped Hacarus cut workflow bottlenecks by 50%. The team used to manage projects with Asana and GitHub, causing delays... and communication gaps. After switching to Backlog, both developers and non-developers could track tasks, share information, and manage deadlines in one place. Project managers found it easier to generate reports and onboard new members. Costs dropped compared to GitHub, and turnaround time improved significantly.

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Travelport Digital - Information Technology And Services - Small

Dublin, Ireland

Cacoo helped Travelport Digital improve their design process. The team needed a lightweight, online collaboration tool for Agile development. With... Cacoo, 50 users create and update diagrams for architecture, infrastructure, and compliance. The platform supports AWS shapes, making it easier to document cloud infrastructure. Travelport Digital now manages 300 diagrams for 10 products, keeping documentation current and accessible.

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SmartCoach Technologies - Information Technology And Services - Small

Stockholm, Sweden

Backlog helped SmartCoach Technologies organize complex, time-consuming projects. The company used to rely on emails, spreadsheets, and chats, which caused... confusion. With Backlog, every department tracks tasks and project status in one place. The tool improved communication across teams in different time zones. SmartCoach now manages internal and external projects more efficiently, with clear deadlines and progress updates.

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PiraGo - Information Technology And Services - Small

Vietnam

Backlog helped PiraGo, a Vietnam-based IT service provider, improve project management and client communication. The company used Backlog to streamline... task management, bug tracking, and quality control. Custom fields enabled detailed tracking of bugs and workload, boosting efficiency and service quality. PiraGo saw better project planning, resource allocation, and won IT Outsourcing awards. Backlog became essential for their operations and customer satisfaction.

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Piestar - Information Technology And Services - Small

Kansas, USA

Backlog helped Piestar, a Kansas-based software company, improve project visibility and team alignment. Before Backlog, tasks and bugs were often... missed due to a lack of structure. With Backlog, sprint planning, bug tracking, and documentation became easier for both developers and non-technical teams. The platform enabled faster releases, better bug reporting, and clear sprint progress. Piestar now avoids overlooked tasks and maintains flexible workflows while staying organized.

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Megazone - Information Technology And Services - Large

Seoul, South Korea

Cacoo helped Megazone cut diagram creation time by over 50%. The team now produces about 300 AWS architecture diagrams each... year. Real-time editing and cloud-based sharing improved collaboration and file management. Version control is easier, and finding diagrams is faster with search. Megazone's workflow and team communication both improved with Cacoo.

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LucidiTV - Information Technology And Services - Small

Taipei, Taiwan

Backlog helped LucidiTV increase productivity by 3X. The team used Backlog to manage tasks across the software development life cycle.... Task handoffs became smoother and responsibilities clearer. Subtasking and the board view made tracking progress easier. LucidiTV also used Backlog for source code version control and client collaboration. Communication improved and projects finished ahead of schedule.

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HelloLeads.io - Information Technology And Services - Small

India

Backlog helped HelloLeads. io move from spreadsheets to a simple project management tool. The team quickly adopted Backlog for task...tracking and product development. They now organize customer requests and development sprints in one place. Features like Google Sheets integration, custom statuses, and Kanban boards improved their workflow. Team members use comments, file attachments, and notifications to stay updated. Work is more organized and efficient, saving time for everyone.

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easylive.io - Information Technology And Services - Small

Paris, France

Backlog helped easylive. io manage remote teams across multiple time zones. The company used Backlog to track bugs, organize projects,...and improve communication between sales and development. Backlog's comment sections and file storage made tasks easier to follow. The Gantt chart feature gave a clear view of project status. Easylive.io saved time and achieved smoother workflows with Backlog.

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Droisys - Information Technology And Services - Medium

Fremont, USA

Backlog by Nulab helped Droisys, an IT services company with over 300 employees, manage complex projects across global teams. Before Backlog, Droisys... struggled to coordinate tasks and deadlines using emails and spreadsheets. With Backlog, they improved team collaboration, tracked bugs faster, and simplified project management. The platform's easy interface, Kanban board, Gantt charts, and Wiki feature made it simple for everyone to use. Droisys now saves time, increases productivity, and keeps all project information in one place.

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Codewave - Information Technology And Services - Small

Bangalore, India

Backlog helped Codewave, a Bangalore-based software services company, improve project management during the shift to remote work. The team faced... issues with expensive, unreliable tools and frequent platform switching. Backlog provided a cost-effective, flexible solution with automation and Kanban features. This enabled better workflow, transparency, and collaboration for Codewave’s 150 employees. The company now manages all projects and bug tracking in one place, boosting productivity and client communication.

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Cloudpack - Information Technology And Services - Small

Tokyo, Japan

Cacoo helped Cloudpack cut project costs by providing a low-cost tool for diagram sharing and collaboration. Before Cacoo, Cloudpack struggled... with version control and expensive software like Adobe Illustrator. With Cacoo, the whole staff could easily create, share, and update flowcharts, ER diagrams, and sales documents. The revision history feature improved quality control and communication. Cloudpack improved client services and no longer needed costly licenses for diagramming.

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Choice Business Connections - Information Technology And Services - Small

New York, USA

Backlog helped Choice Business Connections launch an award-winning IoT portal faster than planned. The team used Backlog to manage projects,... track tasks, and keep all information in one place. They stopped using email for internal communication, reducing confusion and miscommunication. Backlog made it easy for team members in different locations to work together. The company saved costs and improved project visibility. Team members now access critical data anytime, making collaboration smooth and efficient.

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Aspirapps - Information Technology And Services - Small

Taipei, Taiwan

Cacoo helped Aspirapps improve remote team collaboration on network diagrams. The team used Cacoo to work together in real time,... making it easy to share and update project visuals. They created more attractive diagrams, which impressed clients and built trust. Cacoo also served as a project notebook, helping answer client questions quickly. Aspirapps now manages projects more efficiently and wins more client confidence.

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3D Estate - Information Technology And Services - Small

Poland

Backlog helped 3D Estate organize all their projects in one place. The team replaced spreadsheets and email chains with a... single, easy-to-use platform. Backlog made it simple to track tasks, manage bugs, and meet deadlines. All teams, including sales and marketing, now use Backlog to stay updated and collaborate. In two years, 3D Estate rendered over 100,000 apartment walkthroughs using Backlog. The tool supports their fast growth and keeps everyone on track.

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Piestar - Information Technology And Services - Small

Kansas, USA

Backlog helped Piestar, a Kansas-based software company, improve project management and team alignment. Before Backlog, tasks and bugs were often... missed due to a lack of structure. With Backlog, Piestar streamlined sprint planning, bug tracking, and documentation. The team now reports bugs faster and has better visibility into project progress. Backlog's flexible workflows and customizable statuses fit Piestar's startup culture. The result is faster releases, fewer missed tasks, and improved cross-team collaboration.

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LucidiTV - Information Technology And Services - Small

Taipei, Taiwan

Backlog helped LucidiTV triple their productivity in project management. The team used Backlog to track tasks across the software development... life cycle. Subtasking and the board view made it easy to assign and monitor work. LucidiTV also used Backlog for source code version control and client collaboration. Communication improved, and projects finished ahead of schedule. Without Backlog, productivity would be one-third of current levels.

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Codewave - Information Technology And Services - Small

Bangalore, India

Backlog helped Codewave, a Bangalore-based software services company, improve project management during the shift to remote work. The team faced... issues with expensive, unreliable tools and frequent platform switching. Backlog provided a cost-effective, flexible solution with automation and Kanban features. This enabled better client transparency, streamlined workflows, and easier onboarding for new team members. Codewave now manages all projects on Backlog, supporting their goals of efficiency and innovation.

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Cloudpack - Information Technology And Services - Small

Tokyo, Japan

Cacoo helped Cloudpack cut project costs by replacing expensive diagram tools. The team struggled with version control and sharing diagrams... before using Cacoo. With Cacoo, everyone could easily draw, collaborate, and share diagrams. The revision history feature improved quality control. Client services benefited from better visualization and communication with clients. Cloudpack avoided costly licenses and gained secure sharing for their projects.

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Aspirapps - Information Technology And Services - Small

Taipei, Taiwan

Cacoo helped Aspirapps, a Taiwanese IT company, improve remote team collaboration on network diagrams and client presentations. The team quickly... adopted Cacoo, using its web-based platform to work together in real time from anywhere. Features like multi-user cursors and a large canvas made brainstorming and project documentation easier. Aspirapps now creates more visually appealing diagrams, impressing clients and building trust. Cacoo also serves as a visual project notebook, helping answer client questions and track project decisions.

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HelloLeads.io - Information Technology And Services - Small

India

Backlog helped HelloLeads. io move from spreadsheets to a simple project management tool. The team quickly adopted Backlog for task...tracking and product development. They now organize customer requests and sprint tasks in one place. Features like Google Sheets integration, custom statuses, and Kanban boards improved their workflow. Team members use comments, file attachments, and notifications to stay updated. Work is more organized and efficient, saving time for everyone.

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PiraGo - Information Technology And Services - Small

Vietnam

Backlog helped PiraGo, a Vietnam-based IT service provider, improve project management and client communication. Over 80% of the team used... Backlog for task management and bug tracking. Custom fields enabled detailed quality control and faster bug resolution. PiraGo saw better workload management and higher service quality. The company won consecutive IT Outsourcing awards after adopting Backlog.

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Travelport Digital - Information Technology And Services - Small

Dublin, Ireland

Cacoo helped Travelport Digital improve their design process. The team needed a lightweight, online collaboration tool for Agile development. With... Cacoo, 50 users create and update diagrams for architecture, infrastructure, and compliance. They use shared folders for team and organizational documentation. Every product built in six years is documented in Cacoo, with 300 diagrams managed. Cacoo's AWS shapes and folder management features save time and support flexibility.

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Choice Business Connections - Information Technology And Services - Small

New York, USA

Backlog helped Choice Business Connections launch an award-winning IoT portal faster than planned. The team used Backlog to organize their... business roadmap, manage projects, and reduce costs. Backlog replaced email for team communication, cutting confusion and miscommunication. All project data is now stored in one place, making collaboration easier. The Gantt chart feature helps track progress and manage resources. The result is faster product launches and better teamwork across locations.

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SmartCoach Technologies - Information Technology And Services - Small

Stockholm, Sweden

Backlog helped SmartCoach Technologies organize complex, time-consuming projects. The company used to rely on emails, spreadsheets, and chats, which caused... confusion. With Backlog, every department tracks tasks and project status in one place. The tool improved communication across teams in different time zones. SmartCoach now manages orders, software development, and external contractors efficiently. Backlog became essential for remote work and team collaboration.

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easylive.io - Information Technology And Services - Small

Paris, France

Backlog helped easylive. io manage remote teams across multiple time zones. The company used Backlog to track bugs, organize projects,...and improve communication between sales and development. Backlog's comment sections and Gantt chart made it easier to monitor tasks and share updates. The platform reduced time spent on emails and helped teams reach goals faster. Easylive.io saw smoother workflows and better project coordination after adopting Backlog.

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3D Estate - Information Technology And Services - Small

Poland

Backlog helped 3D Estate organize all their projects in one place. The team replaced spreadsheets and email chains with a... central hub for communication and task management. Backlog made it easy to track sales orders, manage bugs, and meet deadlines. Every department now uses Backlog to assign tasks and monitor progress. In two years, 3D Estate rendered over 100,000 apartment walkthroughs using this tool.

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Droisys - Information Technology And Services - Medium

Fremont, USA

Backlog by Nulab helped Droisys, an IT services company with over 300 employees, manage complex projects across global teams. Before Backlog, Droisys... struggled with tracking tasks, meeting deadlines, and coordinating work in different time zones. The platform made project management easier, reduced reliance on emails and spreadsheets, and improved team collaboration. Features like Gantt charts, Kanban boards, and Wikis helped Droisys plan, track, and share project information. As a result, productivity increased and project tracking became simpler for everyone at Droisys.

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Megazone - Information Technology And Services - Large

Seoul, South Korea

Cacoo helped Megazone cut diagram creation time by over 50%. The team now produces about 300 AWS architecture diagrams each... year. Real-time editing and cloud sharing improved collaboration and file management. Version control is easier, and finding diagrams is faster. Team communication also became smoother with Cacoo.

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Internet Case Studies and Customer Success Stories with Backlog

 

Weblio - Internet - Small

Fukuoka, Japan

Backlog helped Weblio improve project management and team collaboration. New hires found Backlog easy to use, even without engineering backgrounds.... The tool made file sharing faster and tracking project responsibilities clearer. Weblio used Backlog to manage web development projects and tasks across offices. Success at the Fukuoka branch led to company-wide adoption. Weblio now tracks progress and shares information more efficiently.

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giftee - Internet - Small

Tokyo, Japan

Cacoo helped giftee improve team collaboration and productivity. Before Cacoo, giftee struggled to share hand-drawn wireframes and faced issues with... PowerPoint during remote work. With Cacoo, the team could edit wireframes together in real time and share diagrams easily. Projects continued smoothly on remote workdays. Cacoo also enabled office layout design and feedback, supporting giftee's growth and frequent office moves.

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Cookpad - Internet - Medium

Tokyo, Japan

Cacoo helped Cookpad fix their file management and sharing problems. Before, teams struggled with version control and lost files. Cacoo... made it easy to organize, track, and share documents. The interface was simple for everyone to use. Team members got alerts for changes and comments, speeding up feedback. Cookpad cut down on wasted time and moved projects forward faster.

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giftee - Internet - Small

Tokyo, Japan

Cacoo helped giftee improve their design process and team collaboration. Before Cacoo, giftee struggled to share hand-drawn wireframes and faced... issues with PowerPoint. With Cacoo, the team could edit wireframes together remotely and share them easily. Projects were no longer delayed by remote work days. The team also used Cacoo to design office layouts and gather feedback. Productivity and workflow improved for all team members.

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Cookpad - Internet - Medium

Tokyo, Japan

Cacoo helped Cookpad organize and share design documents across teams. Before Cacoo, Cookpad struggled with file version control and sharing.... Cacoo's intuitive interface made it easy for everyone to use. Teams saved time by sharing diagrams with simple URLs and embedding them in blogs. Feedback moved faster, and projects advanced quickly. Cookpad streamlined file management and improved collaboration.

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Weblio - Internet - Small

Fukuoka, Japan

Backlog helped Weblio improve project management and team collaboration. New hires found Backlog easy to use, even without engineering backgrounds.... The tool made file sharing faster and tracking project responsibilities clearer. Weblio replaced email with direct file uploads in Backlog. After success in one office, Weblio rolled out Backlog to all locations. This improved information sharing and project tracking across the company.

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Retail Case Studies and Customer Success Stories with Backlog

 

DMM.com - Retail - Small

Tokyo, Japan

Cacoo helped DMM. com connect employees across different cities. Before, DMM.com struggled with sharing and updating flowcharts and diagrams using...desktop apps and paper. Cacoo made it easy for teams to work together in real time. Staff could share information instantly and no longer lost data as more users joined. Onboarding new users became simple and fast. Cacoo improved project planning and team communication.

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Books Kinokuniya - Retail - Large

Tokyo, Japan

Backlog helped Books Kinokuniya fix information silos between regional teams. Before, teams emailed Japan HQ for every issue, causing confusion... and wasted time. With Backlog, teams now track issues, share files, and use wikis for guides. Custom templates and status labels make it easy to manage tasks. Teams report better alignment, faster knowledge sharing, and more transparent communication.

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DMM.com - Retail - Small

Tokyo, Japan

Cacoo helped DMM. com connect employees across cities. Before, DMM.com struggled with sharing and updating flowcharts and diagrams. Teams lost...time and data using desktop apps and paper documents. With Cacoo, staff shared information instantly and worked together in real time. Onboarding new users became simple. No data was lost as more people joined. Cacoo made DMM.com’s planning and communication faster and clearer.

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Books Kinokuniya - Retail - Large

Tokyo, Japan

Backlog helped Books Kinokuniya fix information silos between regional teams. Before, teams emailed Japan HQ for every issue, causing confusion... and wasted time. With Backlog, teams now track issues, share files, and use wikis for guides. Custom templates and status labels make it easy to manage tasks. Teams report better alignment and more transparent communication.

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Consumer Electronics Case Studies and Customer Success Stories with Backlog

 

Konica Minolta Japan - Consumer Electronics - Very Large

Tokyo, Japan

Backlog helped Konica Minolta Japan's marketing team cut email volume for task communication by 50%. Before Backlog, they struggled with... lost tasks and uneven workloads using email and spreadsheets. With Backlog, all project information moved to one place, making it easy to track tasks and distribute work. Monthly project reports now take 1 hour instead of a full day. The team plans to use Backlog for client-facing marketing support next.

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SoftBank Robotics - Consumer Electronics - Large

Tokyo, Japan

Backlog helped SoftBank Robotics cut down on email overload and improve project tracking. The Pepper team switched from spreadsheets and... emails to Backlog for flexible project management. Communication with partners became smoother, and new team members could get up to speed faster. Gantt and burndown charts made it easy to spot delayed tasks. Productivity increased as less time was spent on busy work and more on business goals.

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SoftBank Robotics - Consumer Electronics - Large

Tokyo, Japan

Backlog helped SoftBank Robotics cut down on overdue tasks and boost productivity. The Pepper business development team struggled with email... overload and poor project tracking. Backlog replaced emails and spreadsheets with a flexible project management tool. Team members and partners could see project progress and responsibilities clearly. Communication improved and more time was spent on business goals, not busy work.

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Design Case Studies and Customer Success Stories with Backlog

 

Shikumi Design - Design - Small

Fukuoka, Japan

Backlog helped Shikumi Design manage large-scale projects with many changing tasks. Before Backlog, teams struggled to track and prioritize work.... With Backlog, they organized requests in bulk and set clear task priorities. They used milestones to plan work in two-week cycles. This improved communication and let them handle both user requests and internal goals. As a result, projects ran more smoothly and the team reached new audiences.

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Shikumi Design - Design - Small

Fukuoka, Japan

Backlog helped Shikumi Design manage a growing list of tasks and goals. The team struggled with tracking and prioritizing work... before using Backlog. With Backlog, they could organize requests in bulk and set task priorities. They used milestones to structure work in two-week terms. This improved project flow and let them respond to both internal and user feedback. Shikumi Design expanded their product's reach and improved communication.

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Entertainment Case Studies and Customer Success Stories with Backlog

 

VStream Media - Entertainment - Small

Singapore, Singapore

Cacoo helped VStream Media improve remote troubleshooting and team collaboration for livestream events. The team used Cacoo to create and... share equipment network diagrams, making technical planning easier. Real-time editing and chat features allowed them to solve problems quickly, even when working from different locations. Visual diagrams made it easier to communicate with clients and new team members. Cacoo is now a key part of their workflow for event broadcasting and video conferencing.

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VStream Media - Entertainment - Small

Singapore, Singapore

Cacoo helped VStream Media improve livestream troubleshooting and planning. The team used Cacoo to create and share equipment network diagrams... for live events. Real-time collaboration features let them solve technical issues remotely, even during lockdowns. Visual diagrams made it easier to explain setups to clients and new team members. Cacoo's tools increased efficiency and reduced errors on show day. VStream Media now relies on Cacoo for all future productions.

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Education Case Studies and Customer Success Stories with Backlog

 

CoderSchool - Education - Small

Ho Chi Minh City, Vietnam

Backlog helped CoderSchool improve task tracking by up to 70%. Before, they used spreadsheets and other tools that did not... work well for large projects. With Backlog, they managed more tasks and phases, making work easier to track. Subtasking and reminders kept everyone on schedule. Team collaboration improved with real-time updates and notifications.

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Kyushu University - Education - Large

Fukuoka, Japan

Backlog helped Kyushu University save 60 minutes of prep work for each vendor meeting. The Information Planning Division used to... rely on scattered tools, making issue management slow and inefficient. With Backlog, all IT issues and documents are stored in one place. Meeting times dropped by 30%, from 90 to 60 minutes. Staff can now find information quickly and keep everyone updated in real time.

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Marketing and Advertising Case Studies and Customer Success Stories with Backlog

 

CINRA - Marketing And Advertising - Small

Tokyo, Japan

Cacoo helped CINRA fix their feedback process. Before, they used PowerPoint for wireframes and got lost in email chains. Cacoo... made it easy to track versions and comments. The team could now organize feedback and reuse diagram elements. CINRA saved time and kept projects on track. The tool helped them manage work for big clients like Sony and MTV Japan.

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CINRA - Marketing And Advertising - Small

Tokyo, Japan

Cacoo helped CINRA fix their feedback process. Before, they used PowerPoint for wireframes and got lost in email chains. Cacoo... made it easy to track versions and comments. The team could now organize feedback and reuse diagram elements. CINRA saved time and made their design work smoother.

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Computer Software Case Studies and Customer Success Stories with Backlog

 

TeamSpirit - Computer Software - Medium

Tokyo, Japan

TeamSpirit used Cacoo to help its growing development team share and organize workflow diagrams. Developers in Singapore and Japan used... Cacoo’s shared folders and real-time collaboration to document processes and create UML diagrams. The team found Cacoo easier and faster than other tools, with a simple user interface and helpful templates. Cacoo’s commenting and live editing features improved feedback and teamwork. TeamSpirit plans to expand Cacoo’s use as they launch new products.

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Temona - Computer Software - Small

Tokyo, Japan

Backlog helped Temona improve issue documentation by 40%. Temona struggled with project management tools that were hard for non-technical staff.... Communication gaps led to missed updates and poor transparency. After switching to Backlog, both technical and non-technical teams could track work and collaborate easily. Every project detail is now documented, boosting productivity and enabling data-driven decisions.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Backlog

 

Reesink Logistic Solutions - Transportation/Trucking/Railroad - Medium

Netherlands

Backlog helped Reesink Logistic Solutions manage rapid growth, scaling from 30 to 120 employees in two years. The company used... Backlog to organize projects, centralize information, and improve team communication. Backlog reduced email volume and miscommunication, making project status updates easy for everyone. Teams now track tasks, issues, and deadlines in one place. Management gains a clear overview of all projects, helping them make better decisions.

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Financial Services Case Studies and Customer Success Stories with Backlog

 

GDS Link Asia - Financial Services - Medium

Makati City, Philippines

Backlog helped GDS Link Asia resolve software bugs 100% faster. Before, they used email and spreadsheets to manage client requests,... which led to lost details and slow ticket resolution. With Backlog, all information is organized in one place, making it easy for clients and developers to collaborate. The average open time on tickets dropped from three days to less than one day. Team members now share files and updates quickly, improving workflow and client satisfaction.

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Government Administration Case Studies and Customer Success Stories with Backlog

 

Ministry of Economy, Trade and Industry (METI) Japan - Government Administration - Very Large

Tokyo, Japan

Backlog helped the Ministry of Economy, Trade and Industry (METI) Japan cut issue management and vendor communication hours by 30%. Before Backlog, METI... used email and spreadsheets, which made project tracking slow and confusing. With Backlog, all vendors now use standardized issue management tables. METI saves 90 minutes per week and tracks project status easily. Communication with vendors is clearer, and meetings are shorter. Staff can switch from email to Backlog smoothly, improving project management for digital initiatives.

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Other Industry Case Studies and Success Stories with Backlog

 

Thunderbolt Solutions - Aerospace & Defence - Small

USA

Backlog helped Thunderbolt Solutions manage complex Department of Defense projects. The team used Backlog for issue tracking, task assignment, and... project communication. They replaced email with Backlog's commenting and history features for better transparency. Gantt charts and milestones made project planning easier. Backlog saved the team about 4 hours every two weeks on a recent U.S. army project. The platform improved workflow organization and client communication.

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