Real-World Case Studies and Customer Success Stories with AnywhereNow

AnywhereNow helped Gloucester City Homes improve contact center manageability and visibility. Remote work had made it hard to track and... manage agent performance. AnywhereNow integrated with Microsoft 365 and Dynamics 365, enabling skills-based routing and better insights. Agents used a single interface, saving up to 50 seconds per interaction. Service delivery and efficiency improved for the whole team.
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Haag Wonen needed to replace their Skype telephony system as support ended. Their old contact center could not meet their... needs. They chose AnywhereNow, integrated with Microsoft Teams. This let them keep using Microsoft tools and avoid workflow disruption. The switch also helped them improve their hybrid work environment.
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OGD IT Services needed a better way to manage service desk communications for 35,000 users. Their old system made it... hard to route calls and track performance. AnywhereNow gave them smart call routing and real-time analytics. The platform integrated with Microsoft tools and improved stability. OGD now handles more requests, works faster, and delivers better customer service.
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AnywhereNow Dialogue Cloud helped GlobalSign move from a costly Cisco contact center to a cloud-based solution. The new system integrated... with Microsoft Teams, making call management easier and more secure. GlobalSign saw higher agent productivity and better communication. Real-time insights improved workforce management. The platform's simple interface and wallboard access supported agents in any location. GlobalSign now enjoys lower costs and smoother operations.
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DHL Parcel used Deepdesk’s AI-powered agent assist inside Salesforce to cut repetitive tasks for support agents. The rollout was fast,... with over 120 agents onboarded before Black Friday. Deepdesk automated more than 45% of live agent conversations, far above the 20% industry baseline. Agents handled more concurrent chats and 90% reported a positive experience. The integration led to happier agents, higher efficiency, and better customer service.
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Vattenfall used Deepdesk’s AI-powered Agent Assist to shift customer service from voice to WhatsApp chat. They increased WhatsApp inquiries from... 10% to 50% in one year, a 500% jump. Agents handled more chats per hour, rising from eight to ten. Customer and employee satisfaction improved, with a Net Promoter Score of +40 in 2021. Deepdesk’s features helped agents answer faster and more consistently, especially during busy times.
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University of Cape Town needed to improve communications for over 35,000 students and staff. Their old on-premise system was holding... them back, and they could not buy new technology. They switched to a cloud solution integrated with Microsoft Teams. This let them use what they already had and move to new tools fast. The university grew from 3 to 40 call centers. Service for students and staff improved quickly.
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Foyer Global needed to serve expat customers in 15 languages across 5 continents. They wanted a seamless omnichannel cloud solution... for speed, efficiency, and unified workflows. AnywhereNow integrated with Microsoft Teams and Salesforce to connect all communications in one system. This helped Foyer Global improve customer experience and maintain their digital workspace. The solution supported their international health insurance services.
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Rabobank needed to move over 400 agents in 10+ countries from Skype for Business. Their internal contact centers were overloaded,... and external centers lacked advanced call routing. They used Microsoft Teams with AnywhereNow for a phased global rollout. Now, 60 contact centers in EMEA and AMER regions have advanced omnichannel routing, reporting, and recording. The solution improved dialogue handling and met local regulations.
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AnywhereNow helped Leicestershire County Council modernize over 20 contact centers in four weeks. The council reduced calls routed to agents... by 30-70% using smart IVRs and self-service options. Webchat improved accessibility and dropped abandonment rates to 3%. Real-time integration with Injixo WFM and Microsoft Teams unified communications. The council now delivers better customer service and more efficient operations.
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Swarovski needed a contact center solution that fit into its digital environment and improved customer service. The company chose AnywhereNow... for its seamless integration with ServiceNow and strong AI features. Swarovski migrated its digital operations to the cloud, using SaaS tools to boost efficiency. Agents now trigger calls and access data directly from their interface, reducing complexity. AI features like call summaries and sentiment analysis help agents work better and improve customer satisfaction.
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VodafoneZiggo used Deepdesk's AI-powered Virtual Assistant to help human agents answer customer questions faster. Over 30% of live agent conversations... were automated. Top agents saw a 15% drop in average handling time. The company saved 70,000 agent hours. Customer and agent satisfaction improved. Costs went down while conversation quality went up.
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Mazda needed to update old systems and bring call centers in-house. They wanted better CRM integration and cost control. AnywhereNow... used Dialogue Studio to connect Mazda’s business systems, including legacy CRM tools. This let Mazda make smarter routing decisions and bring more reps online. Mazda saved $1.8M USD with this solution.
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