AnywhereNow Overview

AnywhereNow enhances contact center operations by integrating AI-powered tools directly with Microsoft Teams. This integration addresses communication challenges and boosts agent productivity by providing seamless access to essential resources within a familiar platform. The solution is tailored for businesses seeking to optimize customer interactions and streamline workflows. By leveraging AI, AnywhereNow allows for more efficient handling of customer inquiries, reducing response times and improving satisfaction. This strategic approach positions businesses to achieve higher ROI through improved operational efficiency and customer engagement.

Use Cases

Customers recommend Call Recording, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using AnywhereNow.

Other use cases:

  • Advertisement
  • Collaboration
  • Competitive Intelligence
  • Communication Management
  • Content Sharing
  • Conference Call Management
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using AnywhereNow.

Other priorities:

  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

AnywhereNow Use-Cases and Business Priorities: Customer Satisfaction Data

AnywhereNow works with different mediums / channels such as Phone Calls. Chat. Skype etc.

AnywhereNow's features include Recording, Bot, Personalization, etc. and AnywhereNow support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also AnywhereNow analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Designed for organizations using Skype for Business server, it is an on-premises contact center management platform that optimizes workforce and personalizes the customer experience...." Peer review from Workstreampeople

Peer review evidence (same sources as the product rating summary)

"...Call and Chat recording for agent quality assurance...." Customer care
"...The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. ..." Omnichannel Contact Center Solutions
"...s Microsoft-centric approach is differentiated and radically rethinks how enterprises should manage their contact center capabilities...." Anywhere365 receives a follow-on investment of 20 million from Bregal Milestone

AnywhereNow, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Anywhere365 enhances communication and saves time and money with its cloud-based contact center for Microsoft Teams. Customers are delighted by its seamless integration.

Popular Business Setting

for AnywhereNow

Top Industries

  • Information Technology and Services
  • Medical Practice
  • Hospital & Health Care

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

AnywhereNow is popular in Information Technology And Services, Medical Practice, and Hospital & Health Care and is widely used by Large Enterprise, Enterprise, and Small Business.

AnywhereNow Customer wins, Customer success stories, Case studies

What Are the key features of AnywhereNow for Call Recording?

How can AnywhereNow optimize your Engagement Management Workflow?

What benefits does AnywhereNow offer for Contact List Management?

How can AnywhereNow optimize your Collaboration Workflow?

11 buyers and buying teams have used Cuspera to assess how well AnywhereNow solved their Contact Center Software needs. Cuspera uses 481 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

VodafoneZiggo - Telecommunications - Large

Utrecht, Netherlands

VodafoneZiggo used Deepdesk's AI-powered Virtual Assistant to help their human agents. Before, 80% of chats needed a person, not a bot. Deepdesk suggested answers and resources to agents in real time.... This made answers faster and more personal. VodafoneZiggo automated over 30% of agent conversations. They lowered average handling time by 15% for top agents and saved 70,000 agent hours. Costs went down and agents were happier.

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Vattenfall - Utilities - Very Large

Stockholm, Sweden

Vattenfall used Deepdesk’s AI-powered Agent Assist to shift customer service from voice to WhatsApp chat. They increased WhatsApp inquiries by 500% in one year. Agents handled more chats per hour, ri...sing from eight to ten. Customer satisfaction improved, with a Net Promoter Score of +40. Deepdesk’s features helped agents answer faster and more consistently.

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University of Cape Town - Education - Large

Cape Town, South Africa

AnywhereNow helped University of Cape Town move from an old on-premise system to a cloud solution. The university needed to improve communications for over 35,000 students and staff. They used Micros...oft Teams integration to keep their current investments and upgrade technology. The deployment was fast and easy. UCT grew their call centers from 3 to 40, improving service for students and staff.

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Rabobank - Banking - Very Large

Utrecht, Netherlands

Rabobank needed to move over 400 agents in 10+ countries from Skype for Business. Their internal contact centers were overloaded, and external centers lacked advanced call routing. AnywhereNow and Mi...crosoft Teams enabled a phased global rollout for 60 contact centers. The solution improved omnichannel routing, reporting, and recording. Rabobank now handles dialogue more efficiently and meets local regulations.

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OGD IT Services - Information Technology And Services - Medium

Delft, Netherlands

AnywhereNow helped OGD IT Services manage service desk communications for 35,000 users. OGD struggled with routing calls and tracking performance as their client base grew. AnywhereNow integrated wit...h Microsoft tools to enable smart call routing and centralized management. The cloud-based platform improved stability and gave managers real-time analytics. OGD saw better efficiency and customer experience with scalable, intelligent service desk operations.

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Swarovski - Consumer Goods - Large

Wattens, Austria

Swarovski needed a contact center solution that worked with its digital tools. AnywhereNow integrated with ServiceNow, letting agents trigger calls and access data easily. The migration to a cloud-fi...rst environment enabled SaaS solutions and improved agent efficiency. AI features like call summaries and sentiment analysis will further boost customer service. Microsoft Teams is now the standard for collaboration across global teams.

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lightning

Peers used AnywhereNow for call recording and engagement management

AnywhereNow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Custom Reports

4.47/5 ★

Read Reviews (46)
Analytics

4.33/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Custom Reports

4.47/5 ★

Read Reviews (46)
Analytics

4.33/5 ★

Read Reviews (19)

Software Failure Risk Guidance

?

for AnywhereNow

Overall Risk Meter

Low Medium High

Top Failure Risks for AnywhereNow

AnywhereNow News

M&A

Bregal Milestone-backed Anywhere365 snaps up Tendfor - PE Hub

Anywhere365, supported by Bregal Milestone, has acquired Tendfor.

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M&A

Anywhere365 Announces its Acquisition of Tendfor

Anywhere365 has acquired Tendfor and offers solutions like Microsoft Teams Contact Center, Attendant Console, and integrations with platforms like Salesforce and ServiceNow. They provide omnichannel communication and dialogue management for customer communications.

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Product

Cutting the complexity of contact centres with Anywhere365 Dialogue Cloud - Technology Record

Anywhere365 Dialogue Cloud simplifies contact center operations by reducing complexity.

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AnywhereNow Profile

Company Name

AnywhereNow

Company Website

https://anywhere.now/

HQ Location

VAN NELLEWEG 1413, ROTTERDAM, ZH 3044 BK, NL

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

PRIVATE