AgentBot - Aivo - Customer Service with AI - Chatbot
AI Powered
Construction Case Studies and Success Stories with Aivo AgentBot
CASE STUDY CEMEX
Aivo's virtual assistant helped CEMEX automate customer service in six Latin American countries. CEMEX used Aivo to answer frequent questions right away on digital channels. The solution led to a 97%... resolution rate for customer inquiries. This made customer service faster, more efficient, and easier to scale.
Aivo's virtual assistant helps CEMEX automate customer service across six Latin American countries. The solution answers frequent questions instantly on digital channels. CEMEX now resolves 97% of in...quiries automatically. This creates a faster, more efficient, and scalable customer experience.
CEMEX used Aivo's AgentBot and Live to automate customer service in six countries. The company wanted to give better support to all customers, no matter their language or location. They set up a mult...ilingual AI assistant named Olivia to answer questions and help with orders. The solution handled 45,000 automated queries and reached a 97% resolution rate. Customers got answers fast, with an average response time of 1 minute and 42 seconds.
Financial Services Case Studies and Success Stories with Aivo AgentBot
CASE STUDY Efecty
Efecty used Aivo's AgentBot and Help to automate customer service. They launched Gyra, a conversational AI bot, to handle queries across web, app, and WhatsApp. Efecty automated over 2.5 million quer...ies and reduced costs by 20%. Phone calls dropped by 48% and average support time is now 1 minute. The solution improved first contact resolution and customer experience.
Aivo's AgentBot and Help platforms helped Efecty automate over 2.5 million customer queries. Efecty reduced support costs by 20% and cut phone calls by 48%. The average support time dropped to 1 minu...te. Efecty used conversational AI to provide 24/7 support across web, app, and WhatsApp. The solution improved customer experience and empowered agents with faster access to information.
Consumer Services Case Studies and Success Stories with Aivo AgentBot
CASE STUDY ADT
AgentBot by Aivo helped ADT automate customer service and sales. ADT faced limited service hours and could only handle a few inquiries at once. With AgentBot, ADT now manages over 7,000 conversations... per month and resolves 97% of queries. The average support time is just 1 minute. Customers get 24/7 help, faster answers, and a better experience. ADT values the quick setup, omnichannel support, and helpful teams from Aivo.
ADT used AgentBot, Aivo’s AI chatbot, to improve customer service. Before, ADT had limited service hours and could only handle 300 communications per month. With AgentBot, they now manage over 7,000 ...conversations monthly. The bot resolves 97% of queries and gives answers in about 1 minute. ADT’s customers now get 24/7 support and faster help. The company also saw better customer loyalty and more new contacts.
Banking Case Studies and Success Stories with Aivo AgentBot
CASE STUDY Banorte Pensiones
AgentBot by Aivo helped Banorte Pensiones improve customer service for retirees. The bank used an AI-powered virtual assistant on WhatsApp and other channels. 43% of monthly services are now handled ...by the virtual assistant. The solution enabled $2M in automated credit applications and management via WhatsApp. Customer satisfaction reached 80% after the implementation.
Banco Bolivariano used Aivo's AgentBot to automate customer service and sales. The bank wanted to give fast, simple answers to customers on any channel. They launched Avi24, an AI-powered chatbot, to... handle inquiries and transactions 24/7. Avi24 works on WhatsApp, webchat, and Facebook Messenger. The bank automated 98% of inquiries through WhatsApp, reduced call center volumes by 46%, and reached 82% average efficiency.
AgentBot helped Banorte Pensiones automate customer service on WhatsApp. The bank wanted to improve service for retirees and make it easier to manage pensions. They used Engageware’s AI-powered virtu...al assistant to answer questions 24/7 on WhatsApp, web, and app. 43% of monthly services now run through the virtual assistant. The bank automated $2 million in credit applications and reached an 80% customer satisfaction rate.
Banco Comafi used Aivo's AgentBot and Live to improve customer service and sales automation. The bank wanted a simple, fast, and secure 24/7 support channel. They launched Sofia, an AI-powered virtua...l assistant, on web chat and WhatsApp. Sofia handled 100,000 monthly conversations with a 98% resolution rate. The bank enabled 34 banking transactions through WhatsApp, helping customers manage accounts easily. Banco Comafi saw a 387% increase in virtual assistant interactions and achieved full self-management for customers on WhatsApp.
Aivo's AgentBot and Live helped Banco Comafi automate customer service and sales. The bank wanted a fast, secure, 24/7 support channel. They launched Sofia, an AI virtual assistant, on web chat and W...hatsApp. Sofia handled 100,000 monthly conversations with a 98% resolution rate. Customers now complete 34 banking tasks on WhatsApp. Banco Comafi saw a 387% increase in virtual assistant interactions.
Banco Solidario used AgentBot and Genesys Cloud to improve customer service. They automated answers to common questions and integrated digital channels. The bank reduced transfers to human agents fro...m 35% to 14%. Marisol, their AI assistant, now handles most inquiries. During the pandemic, daily inquiry volume tripled. The solution improved efficiency and customer experience.
AgentBot by Aivo helped Banco Bolivariano automate 98% of customer inquiries through WhatsApp. The bank wanted to lead Ecuador's banking sector and provide fast, simple answers to customers on any ch...annel. They used AgentBot to create Avi24, an AI-powered assistant that handles queries and transactions 24/7. WhatsApp became the main channel, with 70% of customers preferring it. Call center volumes dropped by 46%, and service efficiency stayed above 80%.
Banco Solidario used AgentBot and Genesys Cloud to modernize customer service. They automated FAQs and transactional queries with a conversational AI assistant named Marisol. The bank reduced transfe...rs to human agents from 35% to 14%. Marisol handled three times more daily inquiries during the pandemic. The solution achieved 86% effectiveness and 90% retention. Security features included encrypted data and two-step authentication.
Information Technology and Services Case Studies and Success Stories with Aivo AgentBot
CASE STUDY Nimbi
Aivo's AgentBot and Live helped Nimbi improve customer service. Nimbi used the virtual assistant to handle 83% of inquiries and reach a 93% resolution rate. The average support time dropped to 1 minu...te and 40 seconds. The AI chatbot works with human agents to give fast, high-quality answers. Nimbi's team and the virtual assistant now provide 24/7 support and a better user experience.
Nimbi used Aivo's AgentBot and Live to improve customer service. They wanted faster, more personal support for their clients. They added a virtual assistant powered by AI to help human agents. The vi...rtual assistant resolved 82% of automated inquiries and achieved a 93% resolution rate. The average support time dropped to 1 minute and 40 seconds. This made customer service faster and more efficient for Nimbi.
Telecommunications Case Studies and Success Stories with Aivo AgentBot
CASE STUDY NetUno
Aivo's virtual assistant helps NetUno, a telecom leader, provide 24/7 personalized support on WhatsApp. NetUno manages over 20,000 conversations each month with 90% query resolution. The solution aut...omates key tasks like payments, activations, and tech support. This reduces call center workload and boosts customer satisfaction. NetUno improved efficiency and service quality with Aivo's AI-powered assistant.
NetUno used Aivo's virtual assistant, Bruno, to automate customer service and sales. The challenge was a surge in subscribers and limited technical resources. NetUno implemented Aivo's AgentBot, Live..., and Studio to handle support across web, WhatsApp, Facebook, Instagram, Telegram, and SMS. Bruno automated 35 services and managed 200,000 monthly conversations. NetUno reduced call center volume by 50% and improved customer satisfaction with faster, omnichannel support.
Aivo's virtual assistant helps NetUno offer 24/7 customer service on WhatsApp. NetUno manages over 20,000 conversations each month with 90% query resolution. The solution automates key tasks like pay...ments, activations, and tech support. This reduces call center workload and boosts customer satisfaction. NetUno is a leader in telecommunications.
