Real-World Case Studies and Customer Success Stories with Aivo AgentBot

Aivo's virtual assistant helped Bancor handle 80,000 monthly customer conversations and 40,000 monthly transactions on WhatsApp. Bancor used AgentBot, Live,... Studio, and Engage to improve digital customer service and reduce operational costs. The AI-powered assistant, EO, resolved 90% of customer interactions at first contact. Bancor saw a 72% increase in WhatsApp usage and improved customer satisfaction. The solution enabled secure identity verification and seamless banking operations within WhatsApp.
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AgentBot and Live from Aivo helped Banco Comafi automate over 100,000 monthly customer queries. The bank achieved a 98% effectiveness... rate and reduced average service time to 2:30 minutes. Banco Comafi used AI-powered chatbots and WhatsApp integration to deliver instant, 24/7 support. The solution improved customer experience and enabled personalized, secure service. The bank saw a 387% increase in query volume during the pandemic, handled efficiently by the AI system.
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AgentBot by Aivo helped Banco Bolivariano automate 98% of customer queries on WhatsApp. The bank saw a 46% drop in... call center volume and reached 82% efficiency across all channels. Avi24, their AI-powered assistant, handles transactions and answers questions 24/7. Customers now get fast, secure service on WhatsApp, webchat, and Facebook Messenger. This improved customer experience and strengthened the bank's client relationships.
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Banco Solidario used AgentBot and Genesys Cloud to modernize customer service. They automated FAQs and transactional queries with a conversational... AI assistant named Marisol. The bank reduced transfers to human agents from 35% to 14%. Marisol handled three times more daily inquiries during the pandemic. The solution achieved 86% effectiveness and 90% retention. Security features included encrypted data and two-step authentication.
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AgentBot helped Banorte Pensiones automate customer service on WhatsApp. The bank wanted to improve service for retirees and make it... easier to manage pensions. They used Engageware’s AI-powered virtual assistant to answer questions 24/7 on WhatsApp, web, and app. 43% of monthly services now run through the virtual assistant. The bank automated $2 million in credit applications and reached an 80% customer satisfaction rate.
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Aivo's AgentBot and Live helped Banco Comafi automate customer service and sales. The bank wanted a fast, secure, 24/7 support... channel. They launched Sofia, an AI virtual assistant, on web chat and WhatsApp. Sofia handled 100,000 monthly conversations with a 98% resolution rate. Customers now complete 34 banking tasks on WhatsApp. Banco Comafi saw a 387% increase in virtual assistant interactions.
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AgentBot by Aivo helped Banco Bolivariano automate 98% of customer inquiries through WhatsApp. The bank wanted to lead Ecuador's banking... sector and provide fast, simple answers to customers on any channel. They used AgentBot to create Avi24, an AI-powered assistant that handles queries and transactions 24/7. WhatsApp became the main channel, with 70% of customers preferring it. Call center volumes dropped by 46%, and service efficiency stayed above 80%.
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Aivo's virtual assistant helps CEMEX automate customer service across six Latin American countries. The solution answers frequent questions instantly on... digital channels. CEMEX now resolves 97% of inquiries automatically. This creates a faster, more efficient, and scalable customer experience.
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CEMEX used Aivo's AgentBot and Live to automate customer service in six countries. The company wanted to give better support... to all customers, no matter their language or location. They set up a multilingual AI assistant named Olivia to answer questions and help with orders. The solution handled 45,000 automated queries and reached a 97% resolution rate. Customers got answers fast, with an average response time of 1 minute and 42 seconds.
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Aivo AgentBot helped Grupo Petersen automate customer service during the pandemic. They saw a 500% increase in automated queries and... 97% effectiveness. The average support time dropped to under 1 minute, a 46% reduction from 2019. Positive customer feedback rose by 40%. Grupo Petersen used AgentBot and Live on web and WhatsApp channels for digital transformation in financial services.
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Aivo's AgentBot and Help platforms helped Efecty automate over 2. 5 million customer queries. Efecty reduced support costs by 20%...and cut phone calls by 48%. The average support time dropped to 1 minute. Efecty used conversational AI to provide 24/7 support across web, app, and WhatsApp. The solution improved customer experience and empowered agents with faster access to information.
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AgentBot by Aivo helped ADT boost customer service automation. ADT now handles over 7,000 conversations monthly, up from 300. The... AI bot resolves 97% of queries and cuts average response time to 1 minute. Integration with Zendesk Guide and Support made setup fast and easy. ADT improved customer experience with 24/7 support and better lead generation.
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AgentBot by Aivo helped ADT automate customer service and sales. ADT faced limited service hours and could only handle a... few inquiries at once. With AgentBot, ADT now manages over 7,000 conversations per month and resolves 97% of queries. The average support time is just 1 minute. Customers get 24/7 help, faster answers, and a better experience. ADT values the quick setup, omnichannel support, and helpful teams from Aivo.
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AgentBot by Aivo helped Cruz Roja Argentina automate customer service. The chatbot answered over 3,000 monthly queries with 93% effectiveness.... This freed up staff time and improved response speed. The team could focus on more strategic work. The solution was provided free through Aivo's NGO program during the pandemic. The chatbot improved digital communication and helped the organization stay close to people in need.
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AgentBot by Aivo helped the Argentine Red Cross automate customer service. The team used the AI chatbot to answer over... 2,300 monthly queries with 93% effectiveness. This freed up staff time and improved response speed. The bot now handles questions about volunteering, courses, donations, and emergencies. No messages go unanswered, making support faster and more reliable.
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NetUno used Aivo's virtual assistant, Bruno, to automate customer service and sales. The challenge was a surge in subscribers and... limited technical resources. NetUno implemented Aivo's AgentBot, Live, and Studio to handle support across web, WhatsApp, Facebook, Instagram, Telegram, and SMS. Bruno automated 35 services and managed 200,000 monthly conversations. NetUno reduced call center volume by 50% and improved customer satisfaction with faster, omnichannel support.
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Aivo's virtual assistant helps NetUno offer 24/7 customer service on WhatsApp. NetUno manages over 20,000 conversations each month with 90%... query resolution. The solution automates key tasks like payments, activations, and tech support. This reduces call center workload and boosts customer satisfaction. NetUno is a leader in telecommunications.
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Aivo AgentBot and Live helped TOTVS automate 83% of customer queries on WhatsApp. The company improved support efficiency, reaching 84%... effectiveness and 51% recurring users on WhatsApp. Integration with Zendesk enabled agents to manage three chats at once, reducing queues. The solution replaced phone and email support, making service faster and more flexible. TOTVS plans to keep improving its conversational AI for better customer service.
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Aivo's AgentBot and Live helped Nimbi improve customer service. Nimbi used the virtual assistant to handle 83% of inquiries and... reach a 93% resolution rate. The average support time dropped to 1 minute and 40 seconds. The AI chatbot works with human agents to give fast, high-quality answers. Nimbi's team and the virtual assistant now provide 24/7 support and a better user experience.
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Aivo's AgentBot helped Sipssa Medicina Privada automate 90% of member queries on WhatsApp. The health insurance company reduced response times... and now offers 24/7 support. AgentBot generated 15% of new leads and increased automated queries by 80%. Members get instant answers for authorizations, payments, and emergencies. The solution improved customer satisfaction and reduced withdrawal intentions.
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AgentBot by Aivo helped Teclab resolve 98% of student inquiries using conversational AI. The virtual assistant, Albert, answered 80% of... questions in the first session. Students gave 80% positive feedback on the bot's responses. Teclab automated customer service across digital channels, improving satisfaction and self-management. The solution reduced the need for human agent transfers since May 2019.
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Aivo's conversational AI suite helped Seguros Mercantil automate 30,000 monthly conversations. The virtual assistant, Merse, resolved 97% of queries and... cut support tickets by 40%. Customers can manage policies and payments directly on WhatsApp. The solution improved customer satisfaction and centralized service channels. Integration took just 8 weeks, speeding up digital transformation in insurance.
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Aivo's AI-powered platform helped Ubiipagos reach a 94% resolution rate for customer queries. The fintech automated 26,000 monthly consultations and... cut response times to 35 seconds. Customers now get instant answers on WhatsApp, web, and Instagram. Agents work more efficiently with seamless handoffs and real-time insights. Ubiipagos restored trust and improved satisfaction with 24/7 omnichannel support.
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