Real-World Case Studies and Customer Success Stories with Aivo AgentBot

Banco Bolivariano automatizó el 98% de las consultas de clientes usando WhatsApp con Aivo. El banco mejoró la atención al... cliente al responder casi todas las preguntas de forma automática. Los clientes reciben respuestas rápidas y precisas sin esperar. La solución de Aivo ayudó a reducir la carga de trabajo del equipo de soporte. El banco ahora ofrece un servicio más eficiente y moderno.
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Banorte Pensiones used WhatsApp's virtual assistant to improve customer service. They saw a 300% increase in customer queries handled. The... solution made it easier for customers to get help. The bank used Aivo to power the virtual assistant. This helped Banorte Pensiones respond faster and more often to customer needs.
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Banco Bolivariano automated 98% of customer inquiries using Aivo on WhatsApp. The bank used Aivo's solution to handle most questions... from clients. This reduced the need for manual responses. Customers got faster answers. The automation improved service efficiency for Banco Bolivariano.
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Aivo's virtual assistant helped Bancor handle 80,000 customer queries each month, with 85% resolved on first contact. The bank used... WhatsApp as its main digital channel, leading to a 72% increase in usage and raising customer satisfaction scores from 2.5 to 3.7 out of 5. Bancor also managed 40,000 monthly transactional actions and 30,000 marketing interactions. The solution reduced the workload for human agents and improved service speed. Bancor now delivers a consistent, 24/7 customer experience across all digital channels.
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Aivo's AgentBot and Live helped Banco Comafi automate customer service and sales. The bank wanted a fast, secure, 24/7 support... channel. They launched Sofia, an AI virtual assistant, on web chat and WhatsApp. Sofia handled 100,000 monthly conversations with a 98% resolution rate. Customers now complete 34 banking tasks on WhatsApp. Banco Comafi saw a 387% increase in virtual assistant interactions.
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Banco Solidario used AgentBot and Genesys Cloud to modernize customer service. They automated FAQs and transactional queries with a conversational... AI assistant named Marisol. The bank reduced transfers to human agents from 35% to 14%. Marisol handled three times more daily inquiries during the pandemic. The solution achieved 86% effectiveness and 90% retention. Security features included encrypted data and two-step authentication.
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AgentBot and Live from Aivo helped Banco Comafi automate over 100,000 monthly customer queries. The bank achieved a 98% effectiveness... rate and reduced average service time to 2:30 minutes. Banco Comafi used AI-powered chatbots and WhatsApp integration to deliver instant, 24/7 support. The solution improved customer experience and enabled personalized, secure service. The bank saw a 387% increase in query volume during the pandemic, handled efficiently by the AI system.
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AgentBot helped Pensiones Banorte handle a 300% increase in WhatsApp customer queries. The virtual assistant now manages 43% of monthly... services and automates credit applications, generating $2 million in revenue. Customer satisfaction reached 80%. Voice authentication boosts security for retirees. The solution improved digital adoption and user experience in banking services.
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Aivo's AgentBot, Live, Studio, and Engage helped Banco Comafi transform digital banking. Sofia, their AI virtual assistant, enabled 100,000 monthly... conversations and a 98% resolution rate. WhatsApp integration drove a 387% surge in interactions and 100% self-management for customers. Engage campaigns delivered a 93% ROI in two months. Banco Comafi reduced calls and emails, digitized transactions, and improved customer satisfaction with a 4.5/5 rating.
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Aivo's AgentBot helped Banco Bolivariano automate 98% of customer inquiries through WhatsApp. The bank saw a 46% drop in call... center volumes and achieved 82% average efficiency. Avi24, the AI-powered assistant, handles transactions and support across WhatsApp, web, and Facebook Messenger. 70% of customers now prefer WhatsApp, and automated sales through the channel increased revenue. The solution lets agents focus on complex cases while the bot manages routine queries.
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Grupo Petersen used Aivo's virtual assistant to handle customer inquiries during the pandemic. They saw a 500% increase in inquiries... managed by their bot. The solution helped them support more customers without increasing staff. Grupo Petersen improved digital customer service with automation. This change made their support faster and more efficient.
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Aivo's conversational AI bot Gyra helped Efecty automate over 2. 5 million customer queries from 2020 to 2022. The solution...reduced phone calls by 48% in the first year and cut service costs by 20%. Gyra achieved a 95% resolution rate and kept average support time under 1 minute. The bot now handles 52% of all customer interactions across web, app, WhatsApp, and service points. Customer satisfaction with the bot reached 4.2 out of 5, improving the overall support experience.
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Aivo helped Ubiipagos automate over 26,000 customer interactions each month. The company used Aivo's AI-powered platform to provide 24/7 omnichannel... support on WhatsApp, web, and Instagram. Ubiipagos achieved a 94% automatic resolution rate for customer queries. Response times dropped from up to 72 hours to instant answers. Each agent now handles 40% more cases, improving service quality and efficiency.
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Aivo's virtual assistant EO helped Bancor handle 80,000 monthly customer queries with an 85% resolution rate. WhatsApp became Bancor's main... digital channel, with 72% growth and 80-90% of interactions managed there. Customer satisfaction rose from 2.5 to 3.7 out of 5 stars. The solution reduced agent workload and improved operational efficiency. Bancor used Aivo's Studio, Live, and Engage for seamless banking integration and targeted marketing.
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Aivo's AI-powered platform helped Ubiipagos reach a 94% resolution rate for customer queries. The fintech automated 26,000 monthly consultations and... cut response times to 35 seconds. Customers now get instant answers on WhatsApp, web, and Instagram. Agents work more efficiently with seamless handoffs and real-time insights. Ubiipagos restored trust and improved satisfaction with 24/7 omnichannel support.
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Aivo's AgentBot helped Grupo Petersen increase automated queries by 500% during the pandemic. The financial group achieved 97% effectiveness and... cut average support time to under 1 minute. Positive customer feedback rose by 40% after implementing the conversational AI chatbot. Grupo Petersen values the tool's flexibility, easy setup, and ongoing support. They are expanding integration to WhatsApp for even better digital banking service.
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Totvs used Aivo to automate 83% of customer queries on WhatsApp. The company wanted to improve customer service and reduce... manual workload. With Aivo, Totvs handled most questions automatically. This led to faster responses and less need for call center staff. Customers got answers quickly and easily through WhatsApp.
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Nimbi used Aivo to improve customer service. They achieved a 93% resolution rate. The solution helped Nimbi handle more customer... requests. This led to better service and faster answers. Nimbi saw a big improvement in customer satisfaction.
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Aivo's Conversational AI helped TOTVS automate 83% of customer queries on WhatsApp. The company improved support effectiveness to 84% and... saw 51% of users return to WhatsApp for help. Integration with Zendesk and web chat reduced agent workload and queues. Agents now handle three chats at once, making support faster and easier for customers. TOTVS is Brazil's largest management systems developer, serving over 40,000 clients.
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Aivo's AgentBot and Live helped Nimbi reach a 93% resolution rate in customer service. The virtual assistant now handles 82%... of all inquiries, cutting average support time to 1:40 minutes. Nimbi used Aivo's AI to automate support and improve user experience. The solution blends AI chatbots with human agents for seamless, high-quality service. Nimbi saw higher customer satisfaction and more efficient operations.
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CEMEX used Aivo's virtual assistant to automate customer service in six Latin American countries. The solution resolved 97% of customer... inquiries automatically. This improved customer experience and made support faster and more scalable. CEMEX now handles frequent questions instantly through digital channels. The company benefits from more efficient and agile customer service.
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CEMEX used Aivo's AgentBot and Live to automate customer service in six countries. The company wanted to give better support... to all customers, no matter their language or location. They set up a multilingual AI assistant named Olivia to answer questions and help with orders. The solution handled 45,000 automated queries and reached a 97% resolution rate. Customers got answers fast, with an average response time of 1 minute and 42 seconds.
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Aivo's conversational AI helped CEMEX automate customer service in six countries. The solution handled 45,000 automated queries in 2023 with... a 97% resolution rate and an average response time of 1:42 minutes. CEMEX used AgentBot and Live to provide 24/7 support on webchat and WhatsApp. The multilingual bot improved customer experience and enabled real-time order updates. CEMEX also used proactive messaging for campaigns and internal communications.
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Cruz Roja Argentina uses AgentBot to help more people. The organization wanted to improve how it serves the community. With... AgentBot, they made their support faster and easier. This helps them reach more people in need. The solution makes their work more efficient every day.
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AgentBot helped the Argentine Red Cross answer over 2,300 monthly queries with 93% effectiveness. The chatbot improved digital communication and... reduced response times for people in need. The team gained time to focus on strategic tasks. The solution was provided for free through Aivo’s NGO program. Now, all website and Facebook Messenger questions get fast answers, supporting volunteer work and donations.
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Argentine Red Cross uses AgentBot to help people. The organization improves lives with this tool. AgentBot supports their mission to... serve communities. The solution helps them reach more people. It makes their work easier and faster. The Red Cross continues to grow its impact with AgentBot.
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Teclab used Aivo's artificial intelligence to handle student questions. The system resolved 98% of student inquiries automatically. This helped Teclab... give fast answers to students. The AI tool made support easier for the team. Teclab improved student service with this solution.
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Aivo's AgentBot helped Teclab resolve 98% of student inquiries using artificial intelligence. The virtual assistant, Albert, answered 80% of questions... in the first session. Students gave 80% positive feedback on the bot's responses. Since May 2019, no transfers to human agents were needed for support. Teclab improved student experience and automated customer service across channels.
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Seguros Mercantil used an AI assistant to improve digital transactions. The company achieved a 97% resolution rate for customer requests.... This helped optimize their digital service process. The solution made customer support faster and more effective. Seguros Mercantil is a leading insurance provider.
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Aivo's conversational AI solutions helped Mercantil Seguros resolve 97% of customer inquiries through their virtual assistant, Merse. The company saw... a 40% reduction in support tickets and now handles 30,000 monthly conversations via web and WhatsApp. Merse enables policyholders to manage policies, pay bills, and access services directly from their phones. The implementation took just 8 weeks and improved customer satisfaction. Only 14% of inquiries now require escalation to a human agent.
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NetUno uses Aivo's AI-powered virtual assistant to provide 24/7 customer service on WhatsApp. The company manages over 20,000 conversations each... month. The assistant resolves 90% of queries automatically. NetUno automated key transactions like payments, activations, and technical support. This reduced call center workload and improved customer satisfaction.
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NetUno used Aivo's virtual assistant, Bruno, to automate customer service and sales. The challenge was a surge in subscribers and... limited technical resources. NetUno implemented Aivo's AgentBot, Live, and Studio to handle support across web, WhatsApp, Facebook, Instagram, Telegram, and SMS. Bruno automated 35 services and managed 200,000 monthly conversations. NetUno reduced call center volume by 50% and improved customer satisfaction with faster, omnichannel support.
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Aivo's conversational AI platform helped Sipssa Medicina Privada automate 87% of member queries via WhatsApp. Before, members waited up to... 48 hours for responses. Now, the bot provides instant, 24/7 support across WhatsApp, web chat, and Facebook Messenger. Sipssa saw an 80% increase in automated queries and generates 15% of new leads through the bot. The average service time dropped to under 4 minutes, improving customer satisfaction and reducing withdrawal intentions.
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Aivo's AgentBot helped Sipssa automate 87% of member queries via WhatsApp. Before, response times reached 48 hours. Now, Sipssa resolves... 10,000 inquiries monthly with an average service time of 3:57 minutes. Automated queries increased by 80% from Q4 2021 to Q2 2022. The bot also generates 15% of new leads, supporting Sipssa's sales strategy.
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ADT used AgentBot, Aivo’s AI chatbot, to boost customer service. Monthly conversations jumped from 300 to over 7,000. The bot... resolves 97% of queries and cuts average support time to 1 minute. ADT integrated Zendesk for omnichannel support and automated ticket handling. Customers now get 24/7 help and faster answers, improving loyalty and satisfaction.
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ADT uses Engageware for omnichannel customer service. The solution helps ADT solve 97% of customer inquiries. This improves response speed... and customer satisfaction. ADT handles questions across many channels. The platform supports automation and self-service. ADT delivers fast, reliable support to its customers.
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ADT used Engageware to handle customer service across many channels. The solution helped ADT answer 97% of customer questions. This... improved response speed and reduced the need for human agents. Customers got faster help. ADT made its service more efficient with Engageware's omnichannel support.
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