8x8 SMS API helped aCommerce improve customer experience in Southeast Asia. aCommerce used to send package tracking and order updates by email. They switched to 8x8 SMS API for faster, more reliable ...communication. The SMS system is easy to use and integrates well. aCommerce now serves over 150 brands and 120 million end customers with better communication.
8x8 Communication APIs helped ShopBack boost customer engagement by 5x. ShopBack is a rewards program that gives cashback for online and in-store payments. The company used SMS to connect with shoppe...rs across many categories. This improved the shopping experience and increased savings for users. 8x8's solution made it easier for ShopBack to reach and reward customers.
8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification. 8x8 delivered messages within seconds, even during high-volume ...billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.
8x8’s SMS API helped Coda Payments improve customer engagement. Coda Payments used to send voucher codes and receipts by email, but many customers did not like this. With 8x8’s SMS API, Coda Payments... now connects with customers more reliably. This change lets them launch new products faster in new markets. Their competitive edge is now stronger.
Health, Wellness and Fitness Case Studies and Success Stories with 8x8 Video Conferencing
CASE STUDY Kalix
Jitsi as a Service helped Kalix improve its healthcare practice management platform. Kalix needed a better way to support video calls for nutritionists and healthcare consultants. Hosting open-source... Jitsi took too much developer time and cost. With Jitsi as a Service, Kalix reduced monthly overhead by $1840 and saved 30 developer hours each month. The platform now supports over 1 million minutes of video calls monthly. Kalix delivers a smooth experience for clinicians and patients.
8x8 SMS Engage helped Asia Assistance improve customer feedback management. Asia Assistance needed a way to handle complex feedback needs across many business lines. They wanted a solution that worke...d for different languages, survey types, and countries. 8x8 SMS Engage let them run surveys for all business lines and partners. The tool made it easy to capture customer feedback and find ways to improve service. Asia Assistance could respond to customer needs faster and support all their teams better.
8x8 CPaaS helped Platform Housing Group unify communications after a merger. The group replaced over 20 on-premise servers and added 900 users in just 3 weeks. 39% of repairs are now handled remotely.... Staff and customers benefit from a single, agile platform. Integration with Microsoft Dynamics 365 supports remote work and better service.
8x8 SMS API helped Recommend Group improve their communications. Recommend Group connects homeowners with service professionals in Malaysia and Indonesia. They needed a reliable way to send time-sens...itive updates. Before, they used email but many messages were missed. With 8x8 SMS, they tripled their message click-through rates. The platform also provided local support and easy integration.
Jitsi as a Service helped Brave Software, Inc. add video conferencing to the Brave browser. Brave wanted to offer a secure, privacy-focused video solution called Brave Talk. They needed strong video ...features and privacy controls without building everything from scratch. Jitsi as a Service provided ready-to-use tools and features. This let Brave launch Brave Talk quickly and meet their privacy goals.
Information Technology and Services Case Studies and Success Stories with 8x8 Video Conferencing
CASE STUDY Orbits
Orbits used 8x8 Jitsi as a Service to improve its virtual venue platform. The company faced problems with scalability and mobile optimization using an in-house Jitsi server. Switching to 8x8 Jitsi as... a Service solved these issues. Orbits now delivers immersive, customizable virtual events that are easy to access. The CEO says 8x8 Jitsi as a Service will support their future growth.
8x8 improved customer communication by integrating voice, video, and chat, enhancing customer experience and collaboration. This led to increased efficiency and satisfaction.
CareMonitor used 8x8 Jitsi as a Service to improve its telehealth platform. The company needed better SMS and video tools for patient care. 8x8 helped CareMonitor cut development time by 30%. The pla...tform now supports over 1,000 unique patient interactions each day. CareMonitor also reduced its total spend by 53%. The solution made healthcare notifications faster and more reliable.
Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs
8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.
