8x8 Video Conferencing: Use-Cases, Insights and Reviews | 2026 Cuspera

8x8 reported a significant increase in AI adoption, with customer usage of its AI solutions like 8x8 AI Studio and Intelligent Customer Assistant growing 121% year-over-year. The company also saw a 2...47% growth in its Engage customer base. These tools help organizations enhance customer experience by consolidating communications and leveraging AI for real-time interaction management.
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8x8 supports universities during the critical Clearing period by providing a communication platform that significantly reduces call wait times. Universities using 8x8's platform experienced wait time...s of less than eight seconds, enhancing the student experience and minimizing financial losses from missed calls.
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8x8 reports nearly 3x growth in its workforce management customer base, driven by organizations adopting its integrated Workforce Engagement Management strategy. PrimeSource and Dimora Brands have im...plemented 8x8's Workforce Management, enhancing scheduling and reducing call abandonment. 8x8 also launched Quality Management with AI-powered automatic evaluations, improving efficiency and providing comprehensive insights for contact centers.
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8x8 helped Cetera Financial Group connect over 40 locations after a major acquisition. Cetera needed to unify communications and enable remote work for its advisors. 8x8 delivered a fast, smooth migr...ation and easy integration with Cisco. Advisors now use 8x8 for chat, text, voice, and video from anywhere. Cetera reports improved flexibility, strong support, and better user experience.
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Liverpool City Council replaced its inflexible legacy contact center with 8x8 Contact Center. The council deployed the new platform for 190 employees in just 33 days. Staff can now work remotely and ...serve residents through a single portal for voice, email, and social media. The cloud-based solution improved agility, enabled hybrid work, and met key performance measures. Resident feedback improved and the council reduced costs by shifting to digital services.
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8x8 Contact Center helped Lichfield District Council cut average wait times from 40 to 8 minutes. The council now handles 30% of resident interactions digitally, with chat inquiries rising tenfold. 4...5% of matched-intent calls are deflected by the AI voice bot. Over 60% decrease in average wait times was achieved. Secure Pay improved PCI DSS compliance for payments. Staff and residents report faster, more consistent service across channels.
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