8x8 Video Conferencing Overview

8x8 offers a video conferencing solution that enables collaboration from anywhere on any device. This integrated platform provides seamless audio and video conferencing.

Use Cases

Customers recommend Collaboration, Conference Call Management, Meeting Management, as the business use cases that they have been most satisfied with while using 8x8 Video Conferencing.

Other use cases:

  • Playbook Creation
  • Onboarding
  • Content Sharing
  • Call Analytics
  • Proposal & Quote Management
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8x8 Video Conferencing Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Video Conferencing works with different mediums / channels such as Video. Mobile. Offline etc.

8x8 Video Conferencing's features include Recording. and 8x8 Video Conferencing support capabilities include Chat Support, 24/7 Support, Email Support, etc. also 8x8 Video Conferencing analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...Instantly elevate any 1 on 1 or team call or chat to a live meeting with one click to continue collaborating via video and online content sharing. ..." 8x8 Video Conferencing | Video Conferencing Solutions
"...Conference call-in, call-out...." 8x8 Video Conferencing | Video Conferencing Solutions
"...Google plug-ins and Microsoft add-ins allow you to schedule meetings and invite participants directly in your calendar. ..." 8x8 Video Conferencing | Video Conferencing Solutions

8x8 Video Conferencing Customer wins, Customer success stories, Case studies

What makes 8x8 Video Conferencing ideal for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Video Conferencing solved their business needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

PrimeSource and Dimora Brands

8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...

8x8 reports nearly 3x growth in its workforce management customer base as contact centers adopt its integrated platform. The 8x8 Workforce Management tool, offered at no additional cost, simplifies d...eployment and enhances scheduling efficiency. PrimeSource and Dimora Brands highlight improved demand forecasting and reduced call abandonment. The launch of 8x8 Quality Management with AI-driven automatic evaluations further supports customer engagement strategies.

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8x8 usage-based revenue up 70%+ in Q4 FY26

8x8 reported a significant increase in usage-based revenue, up over 70% year-over-year in Q4 FY26, driven by strong demand for its AI-powered customer experience and communication API solutions. The ...company's Intelligent Customer Assistant and Engage solutions saw substantial adoption, with customer interactions and API usage surging, reflecting the growing trend of digital engagement in business communications.

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Ty - Manufacturing - Medium

Westmont, USA

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost sales. Ty saved about $75,000 per year after moving to 8x8. Customer service s...atisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.

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San Diego Zoo Wildlife Alliance - Non Profit Organization Management - Medium

San Diego, USA

San Diego Zoo Wildlife Alliance upgraded its call center with 8x8 Work and 8x8 Contact Center. The team replaced an outdated PBX system and finished migration in under 45 days. They saw a 69% drop in... average speed of answer and a 50% improvement in SLA response time. The new system helped them answer 11,000 more calls in three months. Better data and visibility led to more revenue and funds for wildlife conservation.

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Southampton Football Club - Entertainment - Medium

Southampton, UK

Southampton Football Club upgraded to 8x8 Work and 8x8 Contact Center to replace its old phone system. The club saved 8 hours per week for IT and reduced platform change times from hours to minutes. ...Migration took just 6-8 weeks. Staff now manage communications easily, improving both internal efficiency and fan engagement. Fans get faster, clearer service, especially on match days.

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Acer - Manufacturing - Large

New Taipei City, Taiwan

8x8 Intelligent Customer Assistant helped Acer automate customer support. Acer saw a 15% increase in bot-to-chat volume after launching SMS support. The solution went live in just four weeks. Custome...rs now get 24/7 automated help through chat, SMS, and WhatsApp. Agents handle fewer routine requests and focus on complex issues. Acer uses analytics to track and improve service every day.

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8x8 Video Conferencing Features

  • Low
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FEATURE RATINGS AND REVIEWS
Analytics

3.86/5 ★

Read Reviews (11)
Custom Reports

3.77/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.86/5 ★

Read Reviews (11)
Custom Reports

3.77/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for 8x8 Video Conferencing

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Video Conferencing

8x8, Inc. News

Product

8x8 debuts AI routing for the entire organization

8x8 introduced AI Routing, a platform-level capability that matches customers to the right expert across the organization. It features automated skill discovery and a routing engine that extends beyond the contact center, emphasizing explainability and continuous learning. This positions 8x8's solution as a shared platform capability, targeting small and medium-sized enterprises.

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Product

8x8's AI Gambit: Tearing Down Silos to Find the Right Expert

8x8 has launched AI Routing, a new system designed to enhance customer service by dynamically matching customers with the most qualified expert across the organization. This platform-level service integrates with 8x8's suite of tools, aiming to improve first contact resolution and reduce operational inefficiencies. The system emphasizes transparency and human oversight, addressing traditional AI adoption barriers.

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Product

8x8 Introduces AI Routing: Reimagined Intelligent Customer Routing, Built for the Entire Organization

8x8 has launched 8x8 AI Routing, an intelligent routing engine that dynamically connects customers to the best resources across the organization in real-time. This platform-level service integrates with existing infrastructure and adapts as business needs evolve, enhancing customer experience by eliminating delays and optimizing resource allocation.

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Product

8x8 launches AI-based customer routing tool across organizations

8x8 has launched its AI Routing tool, enhancing customer interaction routing by matching contacts to staff across organizations in real time. The system integrates with 8x8 platforms and third-party bots, automatically updating agent skill profiles. It aims to address gaps in existing routing tools by providing audit trails and confidence scores for routing decisions.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

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Financials

IPO