8x8 Video Conferencing: Use-Cases, Insights and Reviews | 2026 Cuspera

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost sales. Ty saved about $75,000 per year after moving to 8x8. Customer service s...atisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
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San Diego Zoo Wildlife Alliance upgraded its call center with 8x8 Work and 8x8 Contact Center. The team replaced an outdated PBX system and finished migration in under 45 days. They saw a 69% drop in... average speed of answer and a 50% improvement in SLA response time. The new system helped them answer 11,000 more calls in three months. Better data and visibility led to more revenue and funds for wildlife conservation.
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Southampton Football Club upgraded to 8x8 Work and 8x8 Contact Center to replace its old phone system. The club saved 8 hours per week for IT and reduced platform change times from hours to minutes. ...Migration took just 6-8 weeks. Staff now manage communications easily, improving both internal efficiency and fan engagement. Fans get faster, clearer service, especially on match days.
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8x8 Intelligent Customer Assistant helped Acer automate customer support. Acer saw a 15% increase in bot-to-chat volume after launching SMS support. The solution went live in just four weeks. Custome...rs now get 24/7 automated help through chat, SMS, and WhatsApp. Agents handle fewer routine requests and focus on complex issues. Acer uses analytics to track and improve service every day.
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Chantelle Group switched from Fuze to 8x8’s cloud communications platform. The company improved audio quality and connectivity for 250 employees across Europe. 8x8 Work and 8x8 Engage enabled faster ...customer service and easier IT management. Chantelle saw a 60% reduction in total cost of ownership and a 75% gain in IT productivity. The system achieved 100% uptime and better data security.
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8x8 Contact Center helped AcmeJets set up an online chat channel for website support. The admin used 8x8 Configuration Manager to create chat forms and scripts. Agents learned to handle multiple chat...s at once, improving efficiency during peak hours. The solution collects customer info before connecting to agents. This lets agents serve customers faster and better.
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