8x8 Video Conferencing: Use-Cases, Insights and Reviews | 2026 Cuspera

Motus Commercials, a UK truck dealer, improved call abandonment rates from 1 in 5 to 1 in 20 by adopting 8x8's unified communications platform. This transition enhanced customer interactions and oper...ational efficiency across 34 sites.
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Motus Commercials has adopted 8X8's platform, consolidating nine separate phone systems into a single solution. This transition led to a 74% reduction in call abandonment and improved call response t...imes, with 85% of calls answered in under 30 seconds.
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Doors Plus, an Australian retailer, has standardized its contact center and store operations on the 8x8 Platform, reducing communication costs by 50%. The deployment, led by Reliance Communications, ...replaced legacy systems and improved operational efficiency across 22 locations. 8x8's solutions, including Contact Center, Engage, and Work, enhance interaction visibility and collaboration.
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8x8 helped Cetera Financial Group connect over 40 locations after a major acquisition. Cetera needed to unify communications and enable remote work for its advisors. 8x8 delivered a fast, smooth migr...ation and easy integration with Cisco. Advisors now use 8x8 for chat, text, voice, and video from anywhere. Cetera reports improved flexibility, strong support, and better user experience.
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Liverpool City Council replaced its inflexible legacy contact center with 8x8 Contact Center. The council deployed the new platform for 190 employees in just 33 days. Staff can now work remotely and ...serve residents through a single portal for voice, email, and social media. The cloud-based solution improved agility, enabled hybrid work, and met key performance measures. Resident feedback improved and the council reduced costs by shifting to digital services.
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8x8 Contact Center helped Lichfield District Council cut average wait times from 40 to 8 minutes. The council now handles 30% of resident interactions digitally, with chat inquiries rising tenfold. 4...5% of matched-intent calls are deflected by the AI voice bot. Over 60% decrease in average wait times was achieved. Secure Pay improved PCI DSS compliance for payments. Staff and residents report faster, more consistent service across channels.
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