8x8 Video Conferencing: Use-Cases, Insights and Reviews | 2025 Cuspera

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HD audio & video conferencing Solution

8x8 Video Conferencing Overview

8x8 offers a video conferencing solution that enables collaboration from anywhere on any device. This integrated platform provides seamless audio and video conferencing.

Use Cases

Customers recommend Collaboration, Conference Call Management, Meeting Management, as the business use cases that they have been most satisfied with while using 8x8 Video Conferencing.

Other use cases:

Playbook Creation
Onboarding
Content Sharing
Call Analytics
Proposal & Quote Management

See all use cases See less use cases

8x8 Video Conferencing Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Video Conferencing works with different mediums / channels such as Video. Mobile. Offline etc.

8x8 Video Conferencing's features include Recording. and 8x8 Video Conferencing support capabilities include Chat Support, 24/7 Support, Email Support, etc. also 8x8 Video Conferencing analytics capabilities include Analytics, and Custom Reports.

Comprehensive Insights on 8x8 Video Conferencing Use Cases

How efficiently Does 8x8 Video Conferencing manage your Collaboration?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well 8x8 Video Conferencing solved their business needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Consumer Services

CASE STUDY Recommend Group

8x8 SMS API helped Recommend Group improve their communications. Recommend Group connects homeowners with service professionals in Malaysia and Indonesia. They needed a reliable way to send time-sens...itive updates. Before, they used email but many messages were missed. With 8x8 SMS, they tripled their message click-through rates. The platform also provided local support and easy integration.

Financial Services

CASE STUDY Paidy

8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification. 8x8 delivered messages within seconds, even during high-volume ...billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.

Real Estate

CASE STUDY Platform Housing Group

8x8 CPaaS helped Platform Housing Group unify communications after a merger. The group replaced over 20 on-premise servers and added 900 users in just 3 weeks. 39% of repairs are now handled remotely.... Staff and customers benefit from a single, agile platform. Integration with Microsoft Dynamics 365 supports remote work and better service.

Health, Wellness and Fitness

CASE STUDY Kalix

Jitsi as a Service helped Kalix improve its healthcare practice management platform. Kalix needed a better way to support video calls for nutritionists and healthcare consultants. Hosting open-source... Jitsi took too much developer time and cost. With Jitsi as a Service, Kalix reduced monthly overhead by $1840 and saved 30 developer hours each month. The platform now supports over 1 million minutes of video calls monthly. Kalix delivers a smooth experience for clinicians and patients.

Retail

CASE STUDY ShopBack

8x8 Communication APIs helped ShopBack boost customer engagement by 5x. ShopBack is a rewards program that gives cashback for online and in-store payments. The company used SMS to connect with shoppe...rs across many categories. This improved the shopping experience and increased savings for users. 8x8's solution made it easier for ShopBack to reach and reward customers.

Information Technology and Services

CASE STUDY Orbits

Orbits used 8x8 Jitsi as a Service to improve its virtual venue platform. The company faced problems with scalability and mobile optimization using an in-house Jitsi server. Switching to 8x8 Jitsi as... a Service solved these issues. Orbits now delivers immersive, customizable virtual events that are easy to access. The CEO says 8x8 Jitsi as a Service will support their future growth.

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FEATURE	RATINGS AND REVIEWS
Analytics	3.86/5 ★ Read Reviews (11)
Custom Reports	3.77/5 ★ Read Reviews (7)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	3.86/5 ★ Read Reviews (11)
Custom Reports	3.77/5 ★ Read Reviews (7)

Software Failure Risk Guidance

for 8x8 Video Conferencing

Overall Risk Meter

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Top Failure Risks for 8x8 Video Conferencing

8x8, Inc. News

Awards 11/06/2025

8x8's Commitment to Exceptional CX Drives Industry Recognition - Yahoo Finance

8x8 has received industry recognition for its commitment to delivering exceptional customer experience (CX) through AI-powered contact center and unified communications solutions. Recent awards highlight 8x8s leadership in cloud communications and its ongoing innovation in customer engagement technology.

Partnership 28/05/2025

Creovai Joins 8x8's Elite SoldBy8 Tier, Delivering Measurable Results with RealTime ...

8x8 has elevated Creovai to its elite SoldBy8 tier within the 8x8 Technology Partner Ecosystem. This expanded partnership integrates Creovais real-time agent guidance and conversational intelligence with the 8x8 Contact Center platform. The joint solution aims to accelerate agent onboarding, boost productivity, and enhance customer satisfaction through AI-driven customer experience technology.

Awards 21/05/2025

8x8 Earns Prestigious SBR International Business Awards Highlighting Leadership in ...

8x8, Inc. received a Silver Stevie Award for Technology Team of the Year and a Bronze Stevie Award for Customer Service Team of the Year at the 21st Annual International Business Awards. The honors recognize 8x8's Professional Services team's customer-centric approach and excellence in cloud communications.

Partnership 12/05/2025

8x8 Strengthens Irish Market Presence with Expanded CCMA Ireland Partnership

8x8, Inc. has expanded its partnership with the Customer Contact Management Association (CCMA) Ireland by becoming a Gold corporate sponsor for 2025. This move highlights 8x8's commitment to the Irish market and supports its strategy to deliver integrated, AI-powered customer experience solutions in the region.

8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Financials

IPO