8x8 Video Conferencing Overview

8x8 offers a video conferencing solution that enables collaboration from anywhere on any device. This integrated platform provides seamless audio and video conferencing.

Use Cases

Customers recommend Collaboration, Conference Call Management, Meeting Management, as the business use cases that they have been most satisfied with while using 8x8 Video Conferencing.

Other use cases:

  • Playbook Creation
  • Onboarding
  • Content Sharing
  • Call Analytics
  • Proposal & Quote Management
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8x8 Video Conferencing Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Video Conferencing works with different mediums / channels such as Video. Mobile. Offline etc.

8x8 Video Conferencing's features include Recording. and 8x8 Video Conferencing support capabilities include Chat Support, 24/7 Support, Email Support, etc. also 8x8 Video Conferencing analytics capabilities include Analytics, and Custom Reports.

8x8 Video Conferencing Customer wins, Customer success stories, Case studies

How does 8x8 Video Conferencing facilitate Collaboration?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Video Conferencing solved their business needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs

8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.

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Chantelle Group - Apparel & Fashion

8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy p...hone system with 8x8’s cloud communications, improving audio quality and connectivity. The migration was seamless, with no disruption to retail or customer service operations. Advanced analytics and simplified IT management now support better customer and employee experiences.

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aCommerce - Retail & Ecommerce

8x8 SMS API helped aCommerce improve customer experience in Southeast Asia. aCommerce used to send package tracking and order updates by email. They switched to 8x8 SMS API for faster, more reliable ...communication. The SMS system is easy to use and integrates well. aCommerce now serves over 150 brands and 120 million end customers with better communication.

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Asia Assistance - Insurance

8x8 SMS Engage helped Asia Assistance improve customer feedback management. Asia Assistance needed a way to handle complex feedback needs across many business lines. They wanted a solution that worke...d for different languages, survey types, and countries. 8x8 SMS Engage let them run surveys for all business lines and partners. The tool made it easy to capture customer feedback and find ways to improve service. Asia Assistance could respond to customer needs faster and support all their teams better.

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Paidy - Financial Services

8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification. 8x8 delivered messages within seconds, even during high-volume ...billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.

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Platform Housing Group - Real Estate

8x8 CPaaS helped Platform Housing Group unify communications after a merger. The group replaced over 20 on-premise servers and added 900 users in just 3 weeks. 39% of repairs are now handled remotely.... Staff and customers benefit from a single, agile platform. Integration with Microsoft Dynamics 365 supports remote work and better service.

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8x8 Video Conferencing Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.86/5 ★

Read Reviews (11)
Custom Reports

3.77/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.86/5 ★

Read Reviews (11)
Custom Reports

3.77/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for 8x8 Video Conferencing

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Video Conferencing

8x8, Inc. News

Awards

8X8: product ops team drives clarity and efficiency - Traders Union

8x8's product operations team has been recognized with an award for enhancing clarity, alignment, and efficiency across the company. Their initiatives focus on empowering product managers and streamlining workflows, contributing to improved operations and outcomes. This aligns with 8x8's broader efforts, including innovations like automated SMS reminders to boost appointment attendance.

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Product

8X8 promotes automated SMS to boost appointment attendance - Traders Union

8x8 has introduced an automated SMS solution aimed at reducing missed appointments, thereby enhancing business efficiency. This initiative aligns with broader trends in business communications, focusing on improving operational workflows without adding extra workload. The company also highlights its integration of Mitel phones into a unified CX strategy, emphasizing seamless and secure business processes.

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Product

8x8 Strengthens Customer Data Privacy With New International Cloud Protection Standard

8x8 has implemented the ISO/IEC 27018 standard, enhancing its cloud platform's data privacy and security. This international standard ensures responsible handling of personal data, benefiting customers in regulated industries by reducing compliance risks and improving data transparency. This initiative aligns with 8x8's commitment to privacy by design and strengthens its comprehensive security framework.

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Product

8x8 Integrates Mitel Phones for Seamless VoIP Experience

8x8 has integrated Mitel SIP desk phones, enabling seamless access to its platform without requiring hardware replacements. This integration enhances voice resiliency and user experience through AI innovations, aligning with 8x8's strategy to expand enterprise voice capabilities. It offers cost savings, faster deployments, and robust solutions for hybrid and mission-critical scenarios, benefiting high-compliance industries.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

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Financials

IPO