Customer stories

8x8 Video Conferencing Product Overview

8x8 offers a video conferencing solution that enables collaboration from anywhere on any device. This integrated platform provides seamless audio and video conferencing.

How satisfied the customers are with 8x8 Video Conferencing use-cases

8x8 Video Conferencing Customer Insights, Testimonials and Case Studies

 

Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs

8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.

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AcmeJets

8x8 Contact Center helped AcmeJets set up an online chat channel for website support. The admin used 8x8 Configuration Manager to create chat forms and scripts. Agents learned to handle multiple chat...s at once, improving efficiency during peak hours. The solution collects customer info before connecting to agents. This lets agents serve customers faster and better.

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Orbits - Information Technology And Services

Orbits used 8x8 Jitsi as a Service to improve its virtual venue platform. The company faced problems with scalability and mobile optimization using an in-house Jitsi server. Switching to 8x8 Jitsi as... a Service solved these issues. Orbits now delivers immersive, customizable virtual events that are easy to access. The CEO says 8x8 Jitsi as a Service will support their future growth.

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Paidy - Financial Services

8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification. 8x8 delivered messages within seconds, even during high-volume ...billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.

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aCommerce - Retail & Ecommerce

8x8 SMS API helped aCommerce improve customer experience in Southeast Asia. aCommerce used to send package tracking and order updates by email. They switched to 8x8 SMS API for faster, more reliable ...communication. The SMS system is easy to use and integrates well. aCommerce now serves over 150 brands and 120 million end customers with better communication.

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Sunrider International - Consumer Goods

8x8 Contact Center helped Sunrider International cut U.S. communication costs by 80% and international costs by 75%. The company replaced its expensive, inflexible Cisco phone system with 8x8’s unifi...ed cloud solution. Sunrider now enjoys 24/7/365 global support from 10 multilingual teams. Employees can work remotely without VPNs, improving flexibility. 8x8’s analytics support better staffing and customer service.

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8x8 Video Conferencing Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.86/5 ★

Read Reviews (11)
Custom Reports

3.77/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.86/5 ★

Read Reviews (11)
Custom Reports

3.77/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for 8x8 Video Conferencing

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Video Conferencing

8x8, Inc. News

Partnership
 

8x8 and PLDT Enterprise Launch Silent Mobile Authentication in The Philippines

8x8 and PLDT Enterprise have launched 8x8 Silent Mobile Authentication in the Philippines, integrating SmartSafe SilentAccess into the 8x8 Connect platform. This solution enhances security by silently verifying users through mobile network data, reducing fraud and improving user experience without OTPs. This partnership aims to support the Philippines' digital transformation by providing secure, frictionless customer experiences.

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Partnership
 

8x8, Inc. and PLDT Enterprise Launch Silent Mobile Authentication in the Philippines

8x8, Inc. and PLDT Enterprise have launched 8x8 Silent Mobile Authentication in the Philippines. This solution integrates PLDT's SmartSafe SilentAccess with the 8x8 Connect platform, offering secure mobile user verification without OTPs. It aims to reduce fraud and improve user experience by leveraging mobile network data, addressing the high rate of mobile fraud in the region.

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Product
 

8x8 Launches Frictionless Mobile Authentication in the Philippines | Intellectia.AI

8x8 has launched Silent Mobile Authentication in the Philippines, partnering with PLDT Enterprise. This solution uses mobile network and SIM signals for seamless user verification, reducing fraud risk and eliminating the need for one-time passwords. The system improves verification success rates, enhances user experience, and supports the Philippines' digital transformation by providing secure, frictionless authentication.

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Awards
 

8X8: product ops team drives clarity and efficiency - Traders Union

8x8's product operations team has been recognized with an award for enhancing clarity, alignment, and efficiency across the company. Their initiatives focus on empowering product managers and streamlining workflows, contributing to improved operations and outcomes. This aligns with 8x8's broader efforts, including innovations like automated SMS reminders to boost appointment attendance.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

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Financials

IPO