Latest Product Updates and Feature Enhancements on 8x8 Video Conferencing
8X8 promotes automated SMS to boost appointment attendance - Traders Union
8x8 has introduced an automated SMS solution aimed at reducing missed appointments, thereby enhancing business efficiency. This initiative aligns with broader trends in business communications, focus...ing on improving operational workflows without adding extra workload. The company also highlights its integration of Mitel phones into a unified CX strategy, emphasizing seamless and secure business processes.
8x8 Strengthens Customer Data Privacy With New International Cloud Protection Standard
8x8 has implemented the ISO/IEC 27018 standard, enhancing its cloud platform's data privacy and security. This international standard ensures responsible handling of personal data, benefiting custome...rs in regulated industries by reducing compliance risks and improving data transparency. This initiative aligns with 8x8's commitment to privacy by design and strengthens its comprehensive security framework.
8x8 Integrates Mitel Phones for Seamless VoIP Experience
8x8 has integrated Mitel SIP desk phones, enabling seamless access to its platform without requiring hardware replacements. This integration enhances voice resiliency and user experience through AI i...nnovations, aligning with 8x8's strategy to expand enterprise voice capabilities. It offers cost savings, faster deployments, and robust solutions for hybrid and mission-critical scenarios, benefiting high-compliance industries.
8x8 Launches Omni Shield SMS Fraud Protection
8x8 Launches Omni Shield SMS Fraud Protection
8x8 Launches No-Code SMS Fraud Protection to Combat $2.1B Global Threat
8x8 has launched 8x8 Omni Shield Self-Service, a no-code SMS fraud protection tool integrated into 8x8 Connect. It enables businesses to detect and block SMS fraud in real time without developer reso...urces. Features include live fraud detection, one-click blocking, and real-time dashboards, helping businesses globally, especially in mobile-first regions, to reduce fraud-related costs.
Market reaction to 8x8 Inc.'s recent news - Market Sentiment Report & Technical Analysis for ...
Sophos' Counter Threat Unit investigated an intrusion where attackers misused the Velociraptor incident response tool for remote access, potentially leading to ransomware deployment. Sophos provided ...mitigation advice, highlighting the importance of monitoring unauthorized tool use and implementing endpoint detection systems to prevent such threats.
8x8's SMS Expansion in Australia: A Strategic Play for Customer Engagement and Long ...
8x8 has expanded its native SMS support in Australia, integrating SMS with voice and video in a unified platform. This strategic move targets Australia's high mobile usage, enhancing customer engagem...ent and market share. The expansion complies with local regulations and includes fraud detection tools, differentiating 8x8 from competitors like Twilio and Vonage. This positions 8x8 as a secure, scalable solution for industries such as healthcare and finance.
8x8 adds SMS support in Australia for Work platform users - StreetInsider
8x8 has introduced SMS support for its Work platform users in Australia, allowing businesses to send and receive SMS messages using Australian mobile numbers. This feature integrates SMS with voice c...alls on the same interface, supporting the +61 format and complying with local regulations. The service is available across 8x8's X Series licenses without additional costs.
Zoom and 8x8 Announce New Capabilities - No Jitter Roll
8x8 has introduced new AI capabilities for its CX platform, enhancing its Contact Center, Engage, and Work products. These updates include omnichannel support, allowing agents to connect with custome...rs via Viber, SMS, WhatsApp, and more. The platform now integrates with Meltwater for social media monitoring and supports secure payments through virtual agents. AI-enhanced automation features like Intelligent Customer Assistant are also included.
8x8 Closes the CX Expectation Gap with AI-Driven Engagement, Payments and Personalization
8x8 has introduced AI-driven enhancements across its CX platform, including expanded omnichannel support and personalized automation. New features include SMS, WhatsApp, and Viber integration, Meltwa...ter social listening, and secure payment options. These updates aim to improve real-time customer engagement and compliance, helping businesses reduce churn and enhance service delivery.
8x8 Launches End-to-End Customer Journey Platform - Daily Research News Online
8x8 has launched JourneyIQ, a platform for tracking and optimizing customer journeys across various channels and touchpoints, using AI to identify and address customer friction points in real time.
New 8x8 AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver ...
8x8 introduces AI Orchestrator to enhance decision flows between AI bots for improved service delivery.
8x8 Announces 8x8 Aftersale Assist - Directors Club News
8x8, Inc. announced the launch of 8x8 Aftersale Assist, a solution aimed at helping retailers reduce returns, improve customer experiences, and drive revenue growth by integrating various components ...of their CX platform.
8x8 Announces 8x8 Aftersale Assist for Retailers to Reduce Returns, Improve Customer ...
8x8 introduces Aftersale Assist for retailers to help reduce returns, enhance customer experiences, and boost revenue growth.
Strategic Partnerships and Integrations of 8x8 Video Conferencing
Wavenet and 8x8 Partnership Marks Shift in Telecom Integration - VoIP Review
Wavenet and 8x8 have formed a strategic partnership to integrate 8x8's communication and contact-center solutions into Wavenet's managed services. This collaboration aims to enhance cloud and contact... center capabilities, particularly in the UK and European markets. The partnership reflects a trend towards centralized, integrated cloud solutions, addressing the growing demand for UCaaS and CCaaS, and highlighting the importance of managed service providers in delivering sophisticated enterprise solutions.
8x8 (EGHT) Partners with ULAP Networks to Enhance Global Connect - GuruFocus
8x8 (EGHT) Partners with ULAP Networks to Enhance Global Connect - GuruFocus
8x8 & ULAP partner to boost global CX compliance & reach - IT Brief Australia
8x8 has partnered with ULAP Networks to enhance global customer experience (CX) compliance and connectivity. This strategic collaboration combines 8x8's CX platform with ULAP's cloud infrastructure a...nd compliance expertise, addressing connectivity and regulatory challenges for multinational enterprises. The partnership aims to ensure reliable, high-speed network performance and has already facilitated customer deployments in previously hard-to-reach markets.
Creovai Joins 8x8's Elite SoldBy8 Tier, Delivering Measurable Results with RealTime ...
8x8 has elevated Creovai to its elite SoldBy8 tier within the 8x8 Technology Partner Ecosystem. This expanded partnership integrates Creovais real-time agent guidance and conversational intelligence ...with the 8x8 Contact Center platform. The joint solution aims to accelerate agent onboarding, boost productivity, and enhance customer satisfaction through AI-driven customer experience technology.
8x8 Strengthens Irish Market Presence with Expanded CCMA Ireland Partnership
8x8, Inc. has expanded its partnership with the Customer Contact Management Association (CCMA) Ireland by becoming a Gold corporate sponsor for 2025. This move highlights 8x8's commitment to the Iris...h market and supports its strategy to deliver integrated, AI-powered customer experience solutions in the region.
CallCabinet Partner with 8x8 to Deliver Recording Compliance Across Its Portfolio
CallCabinet has partnered with 8x8 to enhance recording compliance across its product portfolio.
CallCabinet Partners with 8x8 to Deliver Integrated Compliance Recording Across the Entire ...
8x8 partners with CallCabinet to integrate compliance call recording across its CX platform, enhancing regulatory compliance and security for organizations using 8x8 and Microsoft Teams solutions.
Funding News and Financial Performance of 8x8 Video Conferencing
8x8 : EGHT - Q1 2026 Earnings Presentation - August 2025 | MarketScreener
8x8 reported its Q1 2026 financial results, showing a 2% year-over-year increase in total revenue to $181 million, with service revenue at $176 million. The company achieved its fourth consecutive qu...arter of GAAP operating profit and positive cash flow from operations. 8x8 continues to focus on AI-powered customer experience solutions and has integrated Meltwater social listening into its agent workspace.
8x8, Inc. Schedules Fourth Quarter and Fiscal Year 2025 Earnings Release and Conference Call
8x8, Inc. will release its financial results for the fourth quarter and fiscal year 2025 on May 19, 2025, followed by a conference call to discuss the results.
8x8, Inc. Announces Third Quarter Fiscal Year 2025 Financial Results - GuruFocus
8x8, Inc. announces its financial results for the third quarter of fiscal year 2025.
8x8 , Inc . Schedules Third Quarter Fiscal 2025 Earnings Release and Conference Call
8x8, Inc. announced the schedule for its third quarter fiscal 2025 earnings release and conference call.
Leadership and Executive Team Updates at 8x8 Video Conferencing
8x8 appoints new Country Lead for Ireland - Telecompaper
8x8 appoints new Country Lead for Ireland - Telecompaper
8x8 Appoints Mary Murray As Country Lead For Ireland, Strengthening Local Commitment ...
8x8 has appointed Mary Murray as the Country Lead for Ireland, emphasizing its commitment to growth and strengthening its local presence in the region.
Awards, Recognitions, and Industry Achievements of 8x8 Video Conferencing
8X8: product ops team drives clarity and efficiency - Traders Union
8x8's product operations team has been recognized with an award for enhancing clarity, alignment, and efficiency across the company. Their initiatives focus on empowering product managers and streaml...ining workflows, contributing to improved operations and outcomes. This aligns with 8x8's broader efforts, including innovations like automated SMS reminders to boost appointment attendance.
8x8 Earns Industrywide Recognition for Innovation, Customer Experience, and AI Leadership
8x8 has been recognized with multiple prestigious awards for its innovation, customer experience, and AI leadership. Honors include Best Communications Provider Enterprise from Comms Council UK, rec...ognition in the Gartner Magic Quadrant for UCaaS for the 14th consecutive year, and Best CPaaS Platform by CX Today Awards 2025. These accolades highlight 8x8's leadership in AI-powered communications and customer engagement.
8x8 Recognized in 2025 Gartner® Magic Quadrant for UCaaS for Fourteenth Year in Row
8x8 has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the fourteenth consecutive year. This recognition highlights 8x8's commitment to deliver...ing a comprehensive customer experience platform that integrates contact center, unified communications, and CPaaS solutions. The platform offers AI-driven insights, secure communications, and seamless integration with Microsoft Teams, ensuring high reliability and scalability for businesses.
8x8 Recognized with Five Stevie Awards for Customer Service and Technology Excellence
8x8 Recognized with Five Stevie Awards for Customer Service and Technology Excellence
8x8's Commitment to Exceptional CX Drives Industry Recognition - Yahoo Finance
8x8 has received industry recognition for its commitment to delivering exceptional customer experience (CX) through AI-powered contact center and unified communications solutions. Recent awards highl...ight 8x8s leadership in cloud communications and its ongoing innovation in customer engagement technology.
8x8 Earns Prestigious SBR International Business Awards Highlighting Leadership in ...
8x8, Inc. received a Silver Stevie Award for Technology Team of the Year and a Bronze Stevie Award for Customer Service Team of the Year at the 21st Annual International Business Awards. The honors r...ecognize 8x8's Professional Services team's customer-centric approach and excellence in cloud communications.
8x8 bags SBR International Business Awards 2025 for CPaaS solution | Singapore Business Review
8x8 won the SBR International Business Awards 2025 for its CPaaS solution, recognizing its excellence in the industry.