Comparison Summary
Introducing Zoho Desk and Eptica
Zoho Desk, Eptica, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Desk covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
Eptica focuses on Engagement Management with E-Mail, Knowledge Management with E-Mail, Customer Feedback Management, Contact List Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Zoho Desk | Customer Service Software for Context-Aware ...
Eptica | Digital CX solutions powered by AI
Age
1996
Financials
PRIVATE
M&A
Business Need
Total Processes
(we found evidences for)
92
41
Total Goals
(we found evidences for)
14
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve visibility
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Increase customer life time value
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Grow market share
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Improve brand engagement
- See 11 more
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Scale best practices
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Enhance customer relationships
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Acquire customers
-
Improve ROI
-
Grow market share
-
Improve brand engagement
-
Establish thought leadership
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Increase sales & revenue
-
Build brand awareness
-
Improve efficiency
-
Improve visibility
-
Improve digital and social presence
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Increase average basket value
-
Improve consistency
- See 11 more
Top Channels
Channels Used
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e-mail
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chat
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text SMS
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social media
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offline
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video
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omnichannel
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trade shows
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on premises
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website
-
user generated content
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blogs
-
events
-
phone calls
-
promotions
-
mobile
-
Twitter
-
Facebook
- See 15 more
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e-mail
-
chat
-
text SMS
-
social media
-
offline
-
video
-
omnichannel
-
trade shows
-
on premises
-
website
-
user generated content
-
blogs
-
events
-
phone calls
-
promotions
-
mobile
-
Twitter
-
Facebook
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
