Comparison Summary
Introducing Zoho Desk and CRMdesk
Zoho Desk, CRMdesk, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Desk covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
CRMdesk focuses on Helpdesk Management with Social Media, Knowledge Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
"I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! " - Maximilian Richter
"Incidentally I must say that I am delighted with the price, service and quality of the CRMdesk. " - Ollie S
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Zoho Desk | Customer Service Software for Context-Aware ...
CRMdesk: Online Customer Support - Web Based Help Desk ...
Age
1996
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
92
29
Total Goals
(we found evidences for)
14
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve visibility
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Increase customer life time value
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Grow market share
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Improve brand engagement
- See 11 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
Top Channels
Channels Used
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e-mail
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phone calls
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social media
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website
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user generated content
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blogs
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Facebook
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Twitter
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offline
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chat
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on premises
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trade shows
- See 9 more
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e-mail
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phone calls
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social media
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website
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user generated content
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blogs
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Facebook
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Twitter
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offline
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chat
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on premises
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trade shows
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
