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Compare Zendesk Sell vs Act!

Comparison Summary

For Zendesk Sell vs Act! comparison, Our AI algorithm looked at 7258 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Zendesk Sell and Act! to solve their respective business needs.

Pros and cons of Zendesk Sell and Act!

Zendesk Sell is more suited to businesses that require Communication Management with E-Mail and Engagement Management where as Act! is focused towards Contact List Management and Engagement Management with E-Mail .

Both Zendesk Sell and Act! are CRM software, peers recommend Zendesk Sell for call recording and tracking & monitoring communications where as Act! is more known for drip marketing and social media management .

logo Zendesk Sell

Focus area

Zendesk Sell is better than Act! for

Software Failure Risk

  • medium

logo Act!

Focus area

Act! is better than Zendesk Sell for

Software Failure Risk

  • medium

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Act! CR

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

89

84

Total Goals
(we found evidences for)

9

10

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


contact list management

creating contact list


sales call management

meeting management



sales document management

proposal & quote management

contract management


lead qualification

lead qualification: demographic

lead qualification: behavioural




helpdesk management


generation of new leads


training & onboarding



pipeline management



workflow management


conversion management


relationship management


social media management

social media analytics

managing social media account


discount management


promotion management



campaign management

campaign analytics

campaign monitoring



opportunity management


account management


business development



rating and review management


sales review & feedback




follower management



products & pricelist management


competitive intelligence


social media marketing





performance management


influencer marketing


customer feedback management



content management


knowledge management




loyalty management

identify target customers



calendar management




talk track creation


talk track creation



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve brand engagement

  • Grow market share

  • Improve consistency

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • offline

  • point of sale

  • mobile

  • promotions

  • channel partners

  • on premises

  • text SMS

  • print media

  • magazine

  • mobile app

  • trade shows

  • newsletter

  • Facebook

  • user generated content

  • blogs

  • events

  • chat

  • See 18 more
  • e-mail

  • phone calls

  • social media

  • website

  • offline

  • point of sale

  • mobile

  • promotions

  • channel partners

  • on premises

  • text SMS

  • print media

  • magazine

  • mobile app

  • trade shows

  • newsletter

  • Facebook

  • user generated content

  • blogs

  • events

  • chat

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting