Yext Platform: Yext-platform powers multi-location brands' digital presence. Content is created and delivered to any channel, enhancing customer engagement.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
This comparison report of Yext Platform vs. Glance Guided CX is based on a specific set of business needs and context. The comparison uses 5282 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Yext Platform and Glance Guided CX
Yext Platform, Google My Business, WPML, etc., belong to a category of solutions that help Local Marketing, whereas Glance Guided CX, AgilityPortal, PeoplePulse, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Yext Platform covers Engagement Management, Communication Management with Social Media, Advertisement with Website, Rating And Review Management, etc.
Glance Guided CX focuses on Engagement Management, Collaboration with Mobile, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Yext Platform and Glance Guided CX: Best activities based on customer satisfaction
Yext Platform in Action: Unique Activities
What solutions does Yext Platform provide for Engagement Management?
"...Since FTD's business relies heavily on prompt and efficient fulfillment and delivery service, online review tracking and engagement is paramount to its local customer service focus...." Testimonial by Dan Boron, Vice President Of Ecommerce, Florist Division, FTD
How efficiently Does Yext Platform manage your Communication Management?
"...Great customer service, great and easy to use software that quickly and effectively gets client information published on the web. . ...." Peer review by Ted S., Digital Marketing Director , Marketing and Advertising
How does Yext Platform facilitate Advertisement?
"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Graeter's Ice Cream
How does Yext Platform facilitate Rating And Review Management?
"...NAP, SEO, review management, online reputation, local pages for each of our locations...." Peer review by User
Glance Guided CX in Action: Unique Activities
What solutions does Glance Guided CX provide for Collaboration?
"...Screen Share...." Videos, Webinars & Podcasts Archives
How can Glance Guided CX optimize your Customer Feedback Management Workflow?
"...Forrester determined that utilizing the Glance Visual Engagement Platform results in shorter average handle time (AHT), higher first call resolution (FCR), and improved Customer Satisfaction (CSAT, NPS)...." Report: Forrester The ROI of Visual Engagement
How efficiently Does Glance Guided CX manage your Helpdesk Management?
"...Glance is designed to overlay the technology you ve already invested in: Integrated with your existing contact center call routing technology...." Glance's Technology
What makes Glance Guided CX ideal for Contact List Management?
"...6 results found for your search: With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers...." Case Studies Archives
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve digital and social presence
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Improve efficiency
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Enter new markets internationally or locally
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Build brand awareness
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Improve brand engagement
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Increase sales & revenue
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Enhance customer relationships
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Scale best practices
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Establish thought leadership
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Improve ROI
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Launch new products
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Improve consistency
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Grow market share
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Improve stakeholder relations
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Improve internal communications
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Shorten ramp up time
- See 14 more
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Enhance customer relationships
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Improve ROI
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Increase customer life time value
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve digital and social presence
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Improve brand engagement
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Build brand awareness
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Improve internal communications
- See 7 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Yext Platform | Glance Guided CX | |
|---|---|---|
| Peer score | 4.3 | 4.0 |
| Peer insights | 4439 | 843 |
| Top industries |
Marketing And Advertising 45.0%
Information Technology And Services 10.0%
Internet 7.0%
|
|
| SMB and Mid-Market | 67.0% | 0.0% |
| Enterprise | 33.0% | 0.0% |
| Pricing | Yext Platform |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Yext Platform news
Yext Reports Strong Q2 Revenue Growth
Yext reported a strong Q2 fiscal 2027 with $111.1 million in revenue and a 31% adjusted EBITDA margin. The company acquired GoShine to enhance brand-level visibility for AI search and released a prototype of Corvo AI for small businesses. CEO Michael Walrath highlighted growth in enterprise ARR and AI product expansion as key drivers.
Latest Glance Guided CX news
Glance launches first visual AI-to-human escalation for Salesforce
Glance introduced a new feature for Salesforce that enhances AI-to-human escalations by providing visual context through cobrowsing. This integration allows human agents to view customer screens in real-time, improving resolution speed and customer experience. The feature maintains enterprise security standards, ensuring customer data protection during interactions.
How efficiently Does Yext Platform manage your Social Media Management?