Viber vs. Khoros Communities: Comparing Best Community Management Solutions 2026

Overview: Viber and Khoros Communities as Community Management Category solutions.

Viber excels in communication management with robust capabilities for large enterprises, featuring 24/7 support and strong data security. Khoros Communities offers dynamic engagement tools, focusing on social media management, and is favored by mid-market businesses for building brand awareness.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Khoros Communities: Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.

Viber Khoros Communities
Key Capabilities Supported Viber supports communication management and collaboration, addressing enterprise needs for seamless internal communications. → Khoros Communities enhances engagement and social media management, ideal for teams focused on external customer interaction. →
Business Goals Viber aims to improve internal communications and enhance customer relationships, aligning with large enterprises' strategic objectives. → Khoros Communities targets customer acquisition and relationship enhancement, suitable for businesses building ROI and brand awareness. →
Core Features Viber offers data export, custom reports, and top-notch security, making it well-suited for enterprises prioritizing data management. → Khoros Communities provides custom reports and analytics, geared towards companies focusing on content and social media analytics. →
Vendor Support Viber provides extensive 24/7 support via phone, and chat, catering to complex enterprise environments. → Khoros Communities offers 24/7 phone support, helpful for businesses looking for reliable assistance in diverse platforms. →
Segments and Industries Viber is mainly used by large and enterprise-level organizations across various industries, with education and IT services being prominent sectors. → Khoros Communities serves primarily mid-market and small enterprises, with strong adoption in the computer software industry. →
Operational Alignment Viber integrates well into large-scale operations with its emphasis on communication and compliance for extensive teams. → Khoros Communities fits mid-market companies, facilitating engagement across social media and user-generated content platforms. →
lightning

Applying your context and needs changes the comparison

Viber and Khoros Communities: Best activities based on customer satisfaction

Most deployed common Activities for Viber and Khoros Communities

What Are the key features of Viber and Khoros Communities for Engagement Management?
Viber and Khoros Communities are both tools for customer engagement. Viber focuses on direct interactions through messaging, calls, and social media channels. Khoros Communities, on the other hand, provides a platform for creating online communities where users can engage with each other and the brand. The limitations of these tools include that Viber lacks widespread recognition among users, while Khoros Communities may have a steep learning curve for some users.
"...On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more...." Peer review from Rakuten Viber
"...E.g., if they want to encourage people to post, Q&A might be the module you want to put front and center, whereas if you want people to engage with existing content first, you might want to deemphasize content creation a bit...." Peer review by Veit Irtenkauf, Director, Customer Success Management, CloudSquads, a division of Persistent Systems, Inc.

Viber in Action: Unique Activities

How does Viber address your Communication Management Challenges?
Viber facilitates communication through text messaging, voice calls, and voice notes. It supports group messaging and offers features such as temporary messages and stickers for enhanced interaction. A limitation of Viber is that message delivery can be delayed at times, potentially resulting in communication disruptions.
"...Sometimes messages doesn't send or receive in both chats showing nothing...." Peer review by Verified Reviewer, Financial Services
What benefits does Viber offer for Collaboration?
Viber provides communication and collaboration features for messaging, voice, and audio calls. It facilitates collaboration with teams, families, and colleagues, improving productivity and allowing communication with a global workforce. However, Viber has limitations in video conference and screen sharing capabilities, restricting its effectiveness for large-scale collaboration.
"...It makes collaboration more fun. ...." Peer review by Jelena J., Marketing Manager, Information Technology and Services
How can Viber enhance your Conference Call Management process?
Viber offers conference calling capabilities, enabling users to connect with up to 25 participants. It allows for video calling, but video conferencing is not available for group calls. Viber lacks the functionality for video conferencing with multiple participants.
"...That makes conference call with my remote colleagues so convenient with video!. ...." Peer review by Verified Reviewer, Computer Software
What benefits does Viber offer for Contact List Management?
Viber allows users to easily communicate with contacts by providing a synchronized and automatically updated contact list. It also enables users to make calls and block unwanted contacts. Managing contacts can be challenging, and the interface may not be as intuitive as other messaging applications.
"...Also your contact list merges automatically. . ...." Peer review by Jimena S., Director Architecture

Khoros Communities in Action: Unique Activities

How does Khoros Communities facilitate Social Media Management?
The system allows businesses to manage social media interactions across various platforms. It features tools for moderation, branding, reporting, and gamification. While the system provides basic reporting and analytics, it has limitations in sentiment accuracy and reporting options.
"...It has helped me in managing the social media interactions and information across various services in our business...." Peer review by Akshay J., Senior System Engineer, Information Technology and Services
How can Khoros Communities enhance your Helpdesk Management process?
The platform helps manage customer support by reducing calls to the contact center. It offers tools to engage customers and reward active users. The platform is limited in its ability to handle complex support requests.
"...Excellent success support services to help you get the most out of the product...." Peer review from Media Production
What benefits does Khoros Communities offer for Content Management?
Khoros Communities is a platform for managing online communities. The platform offers advanced moderation tools and robust content management capabilities to foster positive engagement. Organizations can use the platform to post content, gather data, and manage interactions with community members. nKhoros Communities requires expert knowledge of website and content management, and its content management tools have room for improvement.
"...If your team is looking at implementing communities, you are going to need some expert knowledge of website and content management...." Peer review by Administrator
What makes Khoros Communities ideal for Knowledge Management?
Khoros Communities helps customers share knowledge, find answers, and learn from each other. Users can post questions, share experiences, and contribute to a knowledge base. This platform currently lacks robust workflow capabilities for managing knowledge base and blog content.
"...Our community is a highly searchable knowledge base of Q&A and expert articles...." Peer review by Chris Hemedinger, Senior Manager, SAS Online Communities, SAS

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Viber peer evidence is 67% SMB and Mid-Market. Khoros Communities peer evidence is 75% Enterprise.

Viber Khoros Communities
Peer score 4.3 4.3
Peer insights 2374 934
Top industries
Education 13.0%
Information Technology And Services 13.0%
Computer Software 10.0%
Computer Software 67.0%
Information Technology And Services 10.0%
Telecommunications 4.0%
SMB and Mid-Market 67.0% 25.0%
Enterprise 33.0% 75.0%
Pricing Viber

News

Latest Viber news

Viber launches eSIM service in Philippines

Viber has launched an in-app eSIM service in the Philippines, enabling users to purchase data packages for international travel without needing a local SIM. This move supports Viber's goal to become a superapp by integrating more services and simplifying connectivity for travelers.

28/08/2026 - source

Latest Khoros Communities news

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.

14/04/2026 - source