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Compare Ushur vs Twilio

Comparison Summary

This comparison report of Ushur vs. Twilio is based on a specific set of business needs and context. The comparison uses 14244 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Ushur and Twilio

Ushur, Twilio, Relay Network, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Ushur covers Engagement Management, Workflow Management with E-Mail, Customer Feedback Management, Sales Document Management with E-Mail, etc.

Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

"The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. " - Ken Lynch

"Twilio really enabled us to respond quickly to a very fluid and challenging situation incorporating all the necessary legal requirements, and COVID regulations as they evolved. " - Alberto Hernandez Seco

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Ushur

Focus area

Ushur is better than Twilio for

Software Failure Risk

  • low

logo Twilio

Focus area

Twilio is better than Ushur for

Software Failure Risk

  • medium

About

Intelligent Automation Platform

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

2008

Financials

IPO

Business Need

Total Processes
(we found evidences for)

46

112

Total Goals
(we found evidences for)

8

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management


customer feedback management

measuring net promoter score

measuring customer satisfaction


sales document management

proposal & quote management

contract management


social media management

social media analytics

engaging on social media


lifetime value management


training & onboarding


customer case management


revenue cycle management


billing and invoice management





contact list management


rating and review management


account management


community building


helpdesk management



business development


campaign management



competitive intelligence


products & pricelist management




knowledge management


courses & assessment


sales call management


communication management



conference call management



content publishing




content management

content publishing


generation of new leads


customise loyalty program


loyalty management

customise loyalty program


lead qualification: technographic


lead qualification

lead qualification: technographic


international marketing




conversion management


referral management





channel management




personalized marketing





follower management


subscription management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Establish thought leadership

  • Improve internal communications

  • Improve digital and social presence

  • See 5 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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high

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Business Setting