Unanet CRM by Cosential vs. Nextiva: Comparing Best CRM Solutions 2026

Overview: Unanet CRM by Cosential and Nextiva as CRM Category solutions.

Unanet CRM by Cosential: Unanet-CRM-by-Cosential allows project-based businesses to manage the entire customer lifecycle. Pursuit through final invoicing is streamlined effectively.

Nextiva: Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.

This comparison of Unanet CRM by Cosential vs. Nextiva draws on 2382 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Unanet CRM by Cosential supports Proposal management automation, Opportunity tracking and evaluation, Accounts receivable automation, ERP and CRM system unification, etc.

Nextiva supports Cloud communications for IT consultants, Centralized customer communication management, Unified communications for logistics, Cloud phone system migration, etc.

Evidence shows that both products are used for Customer engagement, Workforce management.

Unanet CRM by Cosential also covers Project management, Customer relationship management, Proposal management, ERP implementation, etc.

Nextiva also covers Workforce communication, Business communications, Unified communications, Contact center management, etc.

Top use cases: Unanet CRM by Cosential vs Nextiva

Use cases tied to Unanet CRM by Cosential and Nextiva from verified data sources. Click any use case for supporting evidences.

Unanet CRM by Cosential Nextiva

Top Capabilities: Unanet CRM by Cosential vs Nextiva

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Unanet CRM by Cosential
Shared
Nextiva
Shared by both · Topics
Unanet CRM by Cosential only
Nextiva only

Deployed Industries: Unanet CRM by Cosential vs Nextiva

Share of each product's customer stories by industry. Click any industry for supporting evidence.

Unanet CRM by Cosential
Construction: 51% Design: 11% Management Consulting: 9% Information Technology And Services: 7% Government Administration: 7%
+ 3 more industries
Nextiva
Automotive: 18% Hospital & Health Care: 15% Non Profit Organization Management: 15% Information Technology And Services: 13% Education: 13%
+ 3 more industries

Deployed Market Segments: Unanet CRM by Cosential vs Nextiva

Share of peer evidence by company size for Unanet CRM by Cosential and Nextiva. Each product segments add up to 100%. Click any segment for supporting evidence.

Unanet CRM by Cosential 100%
Nextiva 100%

Unanet CRM by Cosential and Nextiva: Best activities based on customer satisfaction

Unanet CRM by Cosential in Action: Unique Activities

How can Unanet CRM by Cosential enhance your Business Development process?
Cosential Business Development streamlines business development processes for Architecture, Engineering, and Construction (AEC) firms by providing a centralized platform for managing customer relationships, tracking project lifecycles, and automating proposal development. The solution is tailored to AEC best practices, enabling cross-functional teams to improve efficiency and productivity. The mobile app, however, has limitations that may hinder its use by some users.
"...Having a database that helps us collect marketing / BD information for our projects and contacts into one location has been fantastic...." Peer review by Treasure L., Graphics Director
How does Unanet CRM by Cosential address your Workflow Management Challenges?
The system streamlines processes by automating workflows into a central information system. The system facilitates the creation of custom workflows and calculations, and can synchronize financial projects with project records. The system's report generation capabilities are limited.
"...The workflows are a huge time-saver and allow us to capture the data we need to make our systems function...." Peer review by Derick T., Director of Business Development Support, Mechanical or Industrial Engineering
What solutions does Unanet CRM by Cosential provide for Contact List Management?
Unanet CRM, formerly known as Cosential, provides comprehensive contact management. nIt consolidates client, contact, marketing opportunity, personnel, and project information.nThis centralized system facilitates a comprehensive understanding of client relationships and history.
"...Cosential s contact manager gives a complete picture of an organization s connections, interactions and history with clients and partners...." Peer review
How efficiently Does Unanet CRM by Cosential manage your Training & Onboarding?
Cosential provides training and onboarding support for users to effectively implement and utilize the software. The platform offers online scheduling capabilities, allowing users to quickly access training sessions based on their availability. The training program focuses on business development and marketing functions, with a limited scope for commercial real estate specific modules.
"...One of the main goals of my coming onboard to my current company was to implement Cosential as our marketing database software, and see what other tools are available that we can utilize in other parts of the company...." Peer review by Keeley C., Marketing Director, Real Estate

Nextiva in Action: Unique Activities

How efficiently Does Nextiva manage your Helpdesk Management?
Nextiva's Customer Relationship Suite Helpdesk Management tool effectively routes customer inquiries to the appropriate team members. The system streamlines processes, making support teams more efficient. While the interface could benefit from an update, Nextiva's customer support is helpful in resolving issues and teaching users how to use the platform. However, the system has limitations in its user interface and requires manual intervention for some functions, such as call recording.
"...I highly recommend Nextiva to any Call Center looking to switch away from their old phone company or less equipped VOIP provider. ...." Peer review by James H., Sr. Director , Consumer Services
How can Nextiva optimize your Collaboration Workflow?
The suite allows team members to communicate and collaborate remotely. The tools enable screen sharing, video conferencing, and group chat for effective teamwork. While the system offers robust communication features, it can sometimes struggle with accurate information relay.
"...With Nextiva VoIP, you can collaborate to any people in anyplaces and anytime. ...." Peer review by Mylene M., Sales Manager, Computer Software
What benefits does Nextiva offer for Communication Management?
Nextiva's suite helps businesses manage customer communications. It allows agents to track calls and interactions across multiple channels in one system. The system also includes customizable surveys to track and monitor results.
"...Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place...." Peer review from Nextiva
What solutions does Nextiva provide for Engagement Management?
The suite manages interactions across multiple channels, tracking them over time to identify patterns and predict customer sentiment. It provides real-time suggestions to agents and measures customer experience across all interactions. However, the suite has limitations with setup and usability.
"...They are clearly very engaged and want to make the launch a success...." Peer review by Verified Reviewer, Legal Services

Integrations

Ecosystem partners each product commonly connects with.

Unanet CRM by Cosential

OpenAsset
4.6
TriNet Expense
4.2
Rippling
4.9
Trimble Viewpoint
3.8
Paycor
4.3
Greenhouse
4.4

News

Latest Unanet CRM by Cosential news

Unanet's GrowthStudioâ„¢ for GovCon Named AI-Powered Solution of the Year in the 2026 Tech Ascension Awards

Unanet's GrowthStudioâ„¢ for GovCon has been awarded the AI-Powered Solution of the Year at the 2026 Tech Ascension Awards. This recognition highlights GrowthStudio's ability to streamline growth for government contractors by providing intelligent market insights, proposal assistance, and pipeline management, powered by Champ AIâ„¢.

04/10/2026 - source

Latest Nextiva news

Nextiva Honored by Goldman Sachs for Entrepreneurship - Telecom Reseller / Technology Reseller News

Nextiva's co-founder and CEO, Tomas Gorny, was recognized by Goldman Sachs as one of the Most Exceptional Entrepreneurs of 2026 at the Builders and Innovators Summit. This honor highlights Gorny's leadership in advancing AI-driven business communication solutions.

15/10/2026 - source