Overview: TeamViewer and Glance Guided CX as Collaboration and Productivity Category solutions.
TeamViewer supports a wide range of collaboration and management activities, helping large enterprises improve communications and attract attendees with features like data export and security. Glance Visual Engagement Platform focuses on engagement management to enhance customer relationships and ROI, with streamlined analytics and compliance. TeamViewer serves larger businesses across various industries, while Glance is geared towards mobile and phone-based environments without explicit industry focus. Both offer 24/7 support but with different channel preferences.
TeamViewer: TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
TeamViewer and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
TeamViewer shines in collaboration, helpdesk, and conference call management, aligning with businesses needing robust communication tools. read more →
Glance focuses on engagement and follow-up, supporting customer interaction and satisfaction measurement. read more →
Business Goals
TeamViewer aims to enhance customer relationships and improve internal communications, making it strong for enterprises seeking to refine these areas. read more →
Glance helps improve ROI and customer lifetime value, aligning with businesses focusing on financial metrics. read more →
Core Features
Key features of TeamViewer include comprehensive integration capabilities, security, and ease of migration, useful for complex enterprise environments. read more →
Glance offers custom reports, security features, and compliance, catering to companies focused on detailed analytics and secure data management. read more →
Vendor Support
TeamViewer provides extensive 24/7 support and multiple channels like chat and phone, benefiting businesses with high operational demands. read more →
Glance offers 24/7 support with a focus on phone and email, supporting companies that prefer traditional communication channels. read more →
Segments and Industries
TeamViewer primarily serves large, enterprise, and mid-market segments, especially in IT, software, and education industries. read more →
Glance does not specify dominant customer segments or industries, indicating a more diverse or undefined market approach. read more →
Operational Alignment
With its broad features, TeamViewer fits into large enterprise workflows, enabling smoother communication and data handling. read more →
Glance is well-suited for mobile and phone-oriented environments, assisting teams focused on efficient customer engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
TeamViewer in Action: Unique Use Cases
What benefits does TeamViewer offer for Collaboration?
How does TeamViewer address your Helpdesk Management Challenges?
How does TeamViewer address your Conference Call Management Challenges?
What Are the key features of TeamViewer for Event Onboarding?
How efficiently Does TeamViewer manage your Sales Document Management?
Glance Guided CX in Action: Unique Use Cases
What makes Glance Guided CX ideal for Engagement Management?
How does Glance Guided CX facilitate Customer Feedback Management?
What solutions does Glance Guided CX provide for Contact List Management?
Alternatives
News
Latest TeamViewer News
TeamViewer Powers Mercedes-AMG PETRONAS F1 Simulator Operations
TeamViewer's Tensor technology is enhancing the Mercedes-AMG PETRONAS Formula 1 team's simulator operations. This advanced remote access solution allows engineers to monitor and modify simulator devices globally, ensuring high-resolution performance and data security. The integration supports real-time testing and collaborative troubleshooting, crucial for competitive edge in F1 racing.
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
