Overview: Survicate and Spark Chart as Customer Feedback Management Category solutions.

Survicate leads with comprehensive feedback collection and customer satisfaction improvements, appealing to large enterprises in internet and software sectors. Spark Chart targets brand building in consulting and marketing, offering unique social media tools suited to smaller campaigns. Survicate’s broader integration and support options fit diverse operations, while Spark Chart's training and onboarding cater to specialized needs.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Spark Chart: Spark Chart offers professional survey software features to manage projects and generate detailed reports. Users can quickly become experts with its intuitive tools.

Survicate and Spark Chart: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate excels at collecting feedback and measuring key customer metrics like net promoter score. It aligns well with the demands of large operations needing robust engagement tools. read more →

Spark Chart offers diverse capabilities including social media management and market research, suitable for businesses focusing on customer interaction through social channels. read more →

Business Goals

Survicate helps businesses improve customer satisfaction and increase sales and revenue, aligning with the needs of diverse industries prioritizing growth. read more →

Spark Chart focuses on improving customer satisfaction and building brand awareness, which is ideal for organizations wanting to enhance their customer touchpoints. read more →

Core Features

Survicate's standout features include analytics, strong integration options, and custom reports, supporting organizations that require extensive data management and analysis. read more →

Spark Chart stands out with effective training and onboarding features, helpful for teams needing tailored learning experiences and deep custom reporting. read more →

Vendor Support

Survicate offers 24/7 support with additional email and chat support, meeting operational demands of enterprises needing continuous assistance. read more →

Spark Chart provides training and onboarding as part of their support structure, focusing on equipping users with knowledge for effective platform use. read more →

Segments and Industries

Survicate is predominantly used by large enterprises in internet and computer software industries, reflecting its scalability and integration prowess. read more →

Spark Chart finds its niche with management consulting and marketing industries, appealing to businesses seeking insights in those areas. read more →

Operational Alignment

Survicate integrates smoothly into workflows of enterprises of all scales, offering ease of data migration and extensive support infrastructure. read more →

Spark Chart is tailored for operations focusing on market research and social media insights, fitting well in consulting firms and marketing agencies. read more →