Overview: Survicate and GoSurvey as Customer Feedback Management Category solutions.

Survicate is a robust solution for large enterprises focusing on comprehensive feedback collection and customer engagement across digital channels. It excels in improving customer satisfaction with advanced analytics and integrations. GoSurvey, meanwhile, offers straightforward functionality suited to market research needs with limited but targeted feedback capabilities, supporting enterprises in growing market share through offline channels.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.

Survicate and GoSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate aids in gathering feedback, measuring net promoter scores, and engaging conversationally with its users. It includes processes for generating new leads and managing communication effectively. read more →

GoSurvey focuses on collecting feedback and offers capabilities for social media analytics and management, playing a vital role in capturing leads and conducting market research. read more →

Business Goals

Survicate helps businesses improve customer satisfaction and acquire new customers while also aiming to boost sales and revenue. read more →

GoSurvey assists in enhancing customer satisfaction and acquiring customers, with a focus on growing market share. read more →

Core Features

Survicate stands out with its robust analytics, seamless integration options, and custom reporting. It also ensures the security and privacy of data. read more →

GoSurvey offers essential analytics and supports data import with custom reporting to provide insights. It focuses on ease of migration and integration capabilities. read more →

Vendor Support

Survicate provides extensive 24/7 support and includes options for email, chat, and phone support. read more →

GoSurvey offers continuous 24/7 support, primarily through phone and limited email and chat avenues. read more →

Segments and Industries

Survicate is predominantly used by large enterprises and the Internet and software industries, indicating its strength in digital-focused sectors. read more →

GoSurvey is used across different industry domains, such as food and beverages and research, aligned more with smaller enterprises. read more →

Operational Alignment

Survicate integrates well in digital-centered operational workflows, making it suitable for enterprise-level clients needing comprehensive feedback systems. read more →

GoSurvey’s straightforward design fits into smaller, offline-focused operations, providing essential functionalities for targeted market research. read more →