Overview: SurveyMonkey and QuickTapSurvey as Customer Feedback Management Category solutions.

SurveyMonkey, with its robust analytics and custom reporting features, is ideal for large enterprises seeking detailed insights and feedback mechanisms. It supports a wide range of activities including market research and social media management. QuickTapSurvey is highly suitable for event-focused industries, offering offline capabilities and white-labeled surveys. It fits well within mobile and trade show environments, appealing to smaller scales of operation seeking to collect feedback seamlessly offline.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

QuickTapSurvey: QuickTapSurvey is the #1 rated offline survey app for data collection using iPads, iPhones, and Android devices. It captures data even without an internet connection.

SurveyMonkey and QuickTapSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey excels in collecting feedback and supporting engaging conversational surveys, making it a powerhouse for customer feedback management in large enterprises. read more →

QuickTapSurvey focuses on trade show marketing and offline feedback collection, catering to environments where internet connectivity is sparse or feedback is collected in physically active settings. read more →

Business Goals

SurveyMonkey helps improve customer satisfaction and acquire new customers, aligning well with goals to enhance product experiences and increase sales. read more →

QuickTapSurvey aims to improve customer satisfaction and ROI, making it suitable for businesses looking to enhance their market presence in new areas. read more →

Core Features

SurveyMonkey offers standout features like powerful analytics, seamless data import/export, and custom reporting, supporting diverse enterprise needs with ease. read more →

QuickTapSurvey provides custom reports and data export capabilities, focusing on ease of migration and integration, which is ideal for businesses prioritizing mobility and flexibility. read more →

Vendor Support

SurveyMonkey ensures support with 24/7 availability alongside phone, email, and chat options, catering to customers seeking robust, around-the-clock assistance. read more →

QuickTapSurvey offers limited support options with an emphasis on 24/7 availability, though mainly through basic channels, suitable for straightforward operational needs. read more →

Segments and Industries

SurveyMonkey prominently serves large enterprises and educational sectors, illustrating its adaptability for comprehensive market and communication needs across diverse organizations. read more →

QuickTapSurvey is most frequently utilized by small to mid-sized enterprises, notable in telecommunications and non-profit sectors, highlighting its alignment with industry-specific feedback requirements. read more →

Operational Alignment

SurveyMonkey is a versatile tool that integrates smoothly into complex large-scale workflows, used effectively for digital enhancements and detailed market analysis. read more →

Designed for simplicity, QuickTapSurvey aligns well with businesses focusing on direct engagement in mobile and trade show settings, offering a streamlined user experience in on-site data collection. read more →