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Compare SupportBee vs Teamsupport

Comparison Summary

For SupportBee vs Teamsupport comparison, Our AI algorithm looked at 12147 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SupportBee and Teamsupport to solve their respective business needs.

Pros and cons of SupportBee and Teamsupport

SupportBee is more suited to businesses that require Knowledge Management and Collaboration with E-Mail where as Teamsupport is focused towards Helpdesk Management and Knowledge Management with User Generated Content .

logo SupportBee

Focus area

Software Failure Risk

  • low

logo Teamsupport

Focus area

Teamsupport is better than SupportBee for

Software Failure Risk

  • low

About

SupportBee |Ticketing System for High Touch Customer Service

Customer Service Software Built for Business to Business

Age

2010

2008

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

76

Total Goals
(we found evidences for)

9

13

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base




engagement management

engaging and following up


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


loyalty management

customise loyalty program


rating and review management


sales call management


sales document management

contract management

proposal & quote management


lifetime value management



social media management

social media analytics

engaging on social media


training & onboarding


content management

content publishing


sales review & feedback


competitive intelligence


sales incentive management


relationship management


campaign management



lead qualification


revenue cycle management


contact list management


generation of new leads


products & pricelist management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • blogs

  • user generated content

  • chat

  • website

  • video

  • offline

  • point of sale

  • mobile

  • on premises

  • support groups

  • print media

  • magazine

  • Slack

  • mobile app

  • games

  • promotions

  • trade shows

  • social media

  • See 17 more
  • e-mail

  • phone calls

  • blogs

  • user generated content

  • chat

  • website

  • video

  • offline

  • point of sale

  • mobile

  • on premises

  • support groups

  • print media

  • magazine

  • Slack

  • mobile app

  • games

  • promotions

  • trade shows

  • social media

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting