SumUp Connect vs. SpotOn Loyalty: Comparing Best Customer Loyalty Management Solutions 2026

Overview: SumUp Connect and SpotOn Loyalty as Customer Loyalty Management Category solutions.

Fivestars and SpotOn Loyalty are both customer loyalty management solutions, each with unique features catering to distinct user segments and industries. Fivestars excels in large enterprise environments, supporting extensive capabilities such as loyalty management and promotion management, and offering robust vendor support options. SpotOn Loyalty focuses on enhancing digital marketing efforts, with strong capabilities in campaign management and sales incentive management, suitable mainly for small-scale enterprises, particularly in the retail sector.

SumUp Connect: Fivestars helps local businesses attract new customers through automated SMS, email, and their mobile app. Businesses can tap into a network of 50 million customers who love local.

SpotOn Loyalty: SpotOn Loyalty drives repeat business with easy enrollment, automated rewards, and marketing tools. Features include a website widget, branding, and detailed reporting.

SumUp Connect SpotOn Loyalty
Key Capabilities Supported Fivestars facilitates diverse activities like loyalty management and promotion management. These activities are tailored to enhance customer engagement significantly. → SpotOn Loyalty primarily supports campaign management and digital marketing, aiming to bolster customer relations through various digital channels. →
Business Goals Fivestars helps businesses enhance customer relationships and acquire new customers, reflecting its strategic focus for large enterprises and mid-market users. → SpotOn Loyalty is designed to acquire customers and increase sales and revenues, aligning with businesses looking to improve their digital presence. →
Core Features Fivestars offers integration, data export, and custom reports, proving beneficial for enterprises needing seamless migration and analytics. → SpotOn Loyalty provides custom reports and data import features, appealing to retail businesses needing detailed insights and smooth data handling. →
Vendor Support Fivestars delivers comprehensive 24/7 support through multiple channels, matching the operational needs of large-scale businesses. → SpotOn Loyalty offers 24/7 support along with email and phone support, suitable for small-scale retail enterprises requiring flexible assistance. →
Segments and Industries Fivestars is popular among large enterprises and industries like retail and education, highlighting its flexibility for diverse operational scales. → SpotOn Loyalty is predominantly used in the retail sector, with a focus on large enterprises needing campaign management capabilities. →
Operational Alignment Fivestars integrates well with enterprise operations through offline channels and point of sale systems, accommodating complex workflows. → SpotOn Loyalty fits into operations utilizing digital channels like websites and email, aligning with businesses emphasizing online presence. →
lightning

Applying your context and needs changes the comparison

SumUp Connect and SpotOn Loyalty: Best activities based on customer satisfaction

Most deployed common Activities for SumUp Connect and SpotOn Loyalty

How can SumUp Connect and SpotOn Loyalty optimize your Loyalty Management Workflow?
Fivestars and SpotOn Loyalty both enable businesses to reward customers for repeat purchases. Fivestars focuses on ease of use and customer engagement through text notifications and rewards tracking. SpotOn Loyalty offers a more comprehensive approach, integrating loyalty programs with payments, marketing, and customer data management. Both programs aim to increase customer retention and drive sales.
"...Love that you can now get rewards for some store and restaurants that didn't have a rewards program before...." Peer review by Jamielee N., Dental assistant, Hospital & Health Care
"...SpotOn Loyalty's integrated POS tool allows businesses to synchronize transaction data with customer loyalty programs, streamlining the reward accumulation and collection process...." Peer review

SumUp Connect in Action: Unique Activities

What Are the key features of SumUp Connect for Promotion Management?
The system facilitates access to promotions, discounts, and coupons. It enables businesses to directly send promotional information to customers. A limitation of the system is that promotional offers expire quickly.
"...It's accepted by many retail shops and accumulates the points that can be used toward discounts, coupons and various freebies...." Peer review by nadya K., shopper
How does SumUp Connect facilitate Discount Management?
Fivestars Discount Management enables users to find and access discounts, coupons, and deals from participating businesses. nThe system keeps track of earned points and available discounts, allowing users to redeem them for savings.nThe system has a limitation in that discounts and deals expire relatively quickly.
"...I love the discounts/deals when I go to my favorite places that conveniently have Fivestar sitting there ready for me to punch in my number...." Peer review by Annie N., Digital Marketing Specialist, Marketing and Advertising
How can SumUp Connect enhance your Engagement Management process?
Fivestars Engagement Management capabilities enable businesses to engage with customers through various channels including email, text, and mobile app push notifications. The system provides tools to create and maintain loyalty programs, monitor customer interactions, and predict future purchasing decisions. nFivestars faces limitations in its ability to consistently follow up with customers after initial contact.
"...It is very easy to claim awards and points, it is clean looking and responsive, i like the followup whether you claim the offer, or are running out of time. ...." Peer review by Carol F., CFO, Design

SpotOn Loyalty in Action: Unique Activities

How efficiently Does SpotOn Loyalty manage your Campaign Management?
The platform helps manage loyalty programs, track customer activity, and analyze marketing campaign performance. nIt also enables businesses to send marketing emails and Facebook campaigns. nSpotOn provides an integrated system for payments, loyalty rewards, and marketing to help businesses grow.
"...Terminal 300m+ Marketing campaigns. ..." Virtual Terminal Credit Card Processing
What solutions does SpotOn Loyalty provide for Digital Marketing?
The company offers digital marketing tools to help businesses connect with customers. The tools include features such as integrated payments, review management, and loyalty rewards. The company also provides local service and 24/7 support to help businesses use the digital marketing tools.
"...From back office, digital marketing, built our website to take orders off of...." Reservation Platform
What benefits does SpotOn Loyalty offer for Sales Incentive Management?
The software allows businesses to segment customers for targeted offers. nIt simplifies checkout by combining payments, deals, and loyalty rewards.nCustomers are encouraged to enroll through incentive deals.
"...Offer an enrollment deal as an incentive. ..." Web Marketing Tools

IT and Other Capabilities

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Business Setting

SumUp Connect SpotOn Loyalty
Peer score 4.6 4.1
Peer insights 2996 619
Top industries
Retail 12.0%
Food & Beverages 10.0%
Education 9.0%
Retail 100.0%
SMB and Mid-Market 71.0% 100.0%
Enterprise 29.0% 0.0%
Pricing SumUp Connect

Integrations

Ecosystem partners each product commonly connects with.

SumUp Connect

Apideck
4.0
Chili Piper
4.4
BirdEye
4.8

News

Latest SumUp Connect news

SumUp Launches in Canada, Bringing Simple, Transparent Payments ...

SumUp has launched its services in Canada, marking its 38th market entry. The company introduces the SumUp Go card reader and Payment Links to provide small businesses with simple, transparent payment solutions. These tools enable merchants to accept in-person and remote payments efficiently, supporting the growing demand for digital payment solutions in Canada.

15/06/2026 - source

Latest SpotOn Loyalty news

SpotOn Pairs with Maple and Lands Ruby Chow’s in Atlanta

SpotOn integrates Maple's AI voice platform into its point-of-sale system, enhancing order processing and customer interaction for restaurants. Ruby Chow's in Atlanta adopts SpotOn's POS, switching from Toast Inc., citing improved support and reporting. SpotOn Capital aids in debt consolidation, adjusting repayments based on sales performance.

08/09/2026 - source