Customer stories

Product Business Settings

SpotOn Loyalty is popular in Retail industry and is widely used by Small Business.

SpotOn Loyalty Product Overview

SpotOn's point-of-sale systems are tailored to align with the operational needs of diverse businesses, particularly in the restaurant and small business sectors. The platform integrates payment processing with customer loyalty management, enhancing customer retention and engagement. SpotOn's system is supported by a dedicated 24/7/365 customer service team, ensuring reliable assistance. The software adapts to various business models, offering flexibility and scalability. This adaptability is crucial for businesses aiming to boost revenue and streamline operations while delivering exceptional customer experiences. SpotOn's focus on technology that mirrors business workflows positions it as a valuable partner for local businesses seeking to optimize their customer interaction strategies.

How satisfied the customers are with SpotOn Loyalty use-cases

Reviews

"Within months of partnering with SpotOn, one merchant experienced a 300% jump in revenue." - Baja Ice Cream, Fairfield, CA

SpotOn Loyalty Customer Insights, Testimonials and Case Studies

What benefits does SpotOn Loyalty offer for Loyalty Management?

How does SpotOn Loyalty facilitate Campaign Management?

How can SpotOn Loyalty enhance your Digital Marketing process?

How does SpotOn Loyalty address your Sales Incentive Management Challenges?

What is SpotOn Loyalty?

SpotOn Loyalty provides Integrated Business Solutions that help small and medium-sized businesses retain customers via customizable rewards.

SpotOn Loyalty's integrated POS tool allows businesses to synchronize transaction data with customer loyalty programs, streamlining the reward accumulation and collection process. It's Analytics dashboard enables users to gain insights into business activities such as sales, customer buying habits, profitable offers and more.

SpotOn platform offers the most comprehensive tools which include Appointments, Loyalty, Website, Mobile, Online ordering, Virtual terminal and Payroll. It turns new customers into loyal regulars with a digital loyalty program that is fully customizable and easy to use. SpotOn takes control of online reputation with powerful review monitoring software, which compiles business’s reviews from the top review sites and sends alerts any time a new review is posted. It Increases sales, reduces costs, and grows revenue with integrated online ordering that lets customers order take-out and delivery right from website or their mobile phone, without any of the expensive commissions third-party delivery services charge.

What is SpotOn Loyalty used for?

SpotOn Loyalty is a Customer Loyalty Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Loyalty Management, Campaign Management and Digital Marketing .

What are the top features of SpotOn Loyalty?

Rewards, Gamification and Personalization are some of the top features of SpotOn Loyalty.

What are SpotOn Loyalty alternatives?

Preferred Patron, BHN Rewards, Tapmango and TrueLoyal (Formerly Zinrelo And TINT) are popular alternatives for SpotOn Loyalty.

Where is SpotOn Loyalty located?

SpotOn Loyalty is headquartered at 500 W Madison St, Chicago, Illinois 60661, US.

11 buyers and buying teams have used Cuspera to assess how well SpotOn Loyalty solved their Customer Loyalty Management needs. Cuspera uses 619 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

CUSTOMERS TESTIMONIALS
SpotOn Loyalty testimonial

Baja Ice Cream, Fairfield, CA
Within months of partnering with SpotOn, one merchant experienced a 300% jump in revenue. Testimonial By Baja Ice Cream, Fairfield, CA
CUSTOMERS TESTIMONIALS
SpotOn Loyalty testimonial

Baja Ice Cream, Fairfield, CA
Within months of partnering with SpotOn, one merchant experienced a 300% jump in revenue. Testimonial By Baja Ice Cream, Fairfield, CA

Adalina - Restaurants

SpotOn Teamwork helped Adalina save $500-$800 in weekly labor costs. The restaurant cut 1 hour per week on clock-in review and sped up schedule approval by up to 2 days. Adalina's team found the poin...t-of-sale system easy to use. The solution improved team management, ordering, and business insights. SpotOn's customer service built a strong partnership with Adalina.

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Crusader Brewing Company - Food & Beverages

SpotOn Handheld helped Crusader Brewing Company cut guest wait times by 20%. The brewery also saw a 20% higher order average using handhelds compared to their POS. Staff can switch between table serv...ice and line-busting fast. SpotOn lets them take contactless payments and handle busy events. The team values SpotOn's quick response to feedback.

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Shep’s - Restaurants

SpotOn POS helped Shep’s restaurant speed up kitchen operations and improve service. The team used handheld POS devices to get orders to the kitchen faster. This led to a 10-minute reduction in order... times and a 5% increase in tips. Owners John and Jennifer Shepherd gained better data for menu updates and easier accounting. SpotOn’s tech made the staff more efficient and improved the guest experience.

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Palm House Hospitality - Hospitality

SpotOn Handhelds helped Palm House Hospitality boost check averages by 30%. Table turns and server tips also increased, with a 10% rise in tips. SpotOn Teamwork saved 1-2 hours per day on tip managem...ent. The cloud-based POS system gave managers a full view of operations. Palm House Hospitality found a tech partner that understands their business needs.

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Crepe Corner - Restaurants

SpotOn helped Crepe Corner boost monthly sales by 8–15%. The restaurant used SpotOn's reporting tools to track menu and staff performance. They removed unpopular items and adjusted staff schedules. S...potOn Order enabled online ordering with no commission fees. Online orders increased sales by 12.6% and labor costs dropped by 8%.

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J.P. Fitzgerald’s - Restaurants - Medium

SpotOn POS helped J.P. Fitzgerald’s serve a 400-seat restaurant with over 100 staff. The owner wanted a cloud-based POS with strong analytics and easy use. SpotOn handhelds and integrated tools let s...ervers turn tables 10 minutes faster. The restaurant saw a 20% increase in average check size and a 25% increase in average tips. The system gave the owner real-time insights and smoother back office operations.

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SpotOn Loyalty

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Peers used SpotOn Loyalty for loyalty management and campaign management

SpotOn Loyalty Competitors

SpotOn Loyalty Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.56/5 ★

Read Reviews (107)
Analytics

4.32/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.56/5 ★

Read Reviews (107)
Analytics

4.32/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for SpotOn Loyalty

Overall Risk Meter

Low Medium High

Top Failure Risks for SpotOn Loyalty

SpotOn News

Partnership
 

Loman AI and SpotOn Announce Partnership Bringing Voice AI to SpotOn POS Restaurants - 01net

SpotOn and Loman AI have partnered to integrate Loman's AI-powered phone automation into SpotOn's POS systems for restaurants. This collaboration enables 24/7 call handling, automates orders and reservations, and enhances revenue by reducing missed calls and labor pressure. The integration aims to modernize guest communication and improve operational efficiency for SpotOn users.

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Partnership
 

Loman AI and SpotOn Announce Partnership Bringing Voice AI to SpotOn POS Restaurants - Business Wire

Loman AI and SpotOn have formed a partnership to integrate voice AI technology into SpotOn's POS systems for restaurants. This collaboration aims to enhance restaurant operations by automating phone interactions, capturing missed calls, and increasing revenue through seamless POS integration.

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Awards
 

SpotOn Leads G2's Fall 2025 Restaurant POS Rankings - WhatNow

SpotOn, a restaurant management platform, has topped G2's Fall 2025 Restaurant POS rankings, surpassing Toast in customer satisfaction and support quality. SpotOn scored 89 overall, with 91% for support and 83% for satisfaction, highlighting its strong market position and commitment to supporting independent restaurants with advanced technology and reliable service.

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Product
 

SpotOn introduces earned tip solution

SpotOn has launched a new earned tip solution, enhancing its point-of-sale systems. This feature aims to streamline tip management for businesses, offering a seamless integration with existing payment processes. The solution is designed to improve operational efficiency and employee satisfaction by ensuring accurate and timely tip distribution.

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SpotOn Profile

Company Name

SpotOn

Company Website

https://www.spoton.com/

HQ Location

500 W Madison St, Chicago, Illinois 60661, US

Employees

501-1,000

Social

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Financials

PRIVATE