LoyaltyLion Overview

LoyaltyLion is an ecommerce customer loyalty and engagement platform, powering growth and retention through data-driven loyalty programs. Its customer engagement platform helps small to large sized e-commerce businesses create custom loyalty programs. It allows merchants to manage customers, marketing campaigns, retention and spend rates, rewards, referrals, integrations, communication and more.

LoyaltyLion offers a host of features such as loyalty emails, on-site notifications/alerts, multi-device access, customizable branding, email incentives and a CSS theme editor. The platform includes a built-in dashboard that offers insights into customer activity, referral and retention analytics, loyalty program performance and real-time statistics. Additionally, it allows customers to send referrals via links or a standalone widget. LoyaltyLion’s points and rewards are designed to give customers a reason to return and spend at the user’s store.

Customers can earn points for any on-site activity, including purchases, leaving reviews or making referrals. LoyaltyLion allows customers to exchange points for rewards such as vouchers or gift cards. Users can also set custom rewards like free products or shipping. LoyaltyLion integrates with various e-commerce platforms including Shopify, Magento and BigCommerce.

Cuspera Reviews

81 buyers and buying teams have used Cuspera to assess how well LoyaltyLion solved their Customer Loyalty Management needs. Cuspera uses 2021 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using LoyaltyLion.

Other priorities:

  • Improve Consistency
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Improve ROI
  • Build Brand Awareness
  • Grow Market Share
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Lifetime Value Management , as the business use cases that they have been most satisfied while using LoyaltyLion.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.84/5

Read Reviews (481)

"...Astrid & Miyu have seen a large increase in the number of customers looking for the loyalty program and signing up for future purchases...." Case Study Astrid & Miyu
customise loyalty program

4.74/5

Read Reviews (78)

create engagement based loyalty

4.96/5

Read Reviews (43)

Engagement Management

4.99/5

Read Reviews (187)

"...Find out how you can use LoyaltyLion with Shopify POS to increase customer engagement and lifetime value. ..." Loyalty program software integrations
engaging and following up

4.98/5

Read Reviews (123)

Lifetime Value Management with Offline and Point Of Sale

4.75/5

Read Reviews (28)

"...It is about unlocking real insights to increase customer lifetime value...." Could Your Current Customers be Your Most Cost-effective Acquisition Channel?
PEER EXPERIENCES
Loyalty Management

4.84/5

Read Reviews (481)

"...Astrid & Miyu have seen a large increase in the number of customers looking for the loyalty program and signing up for future purchases...." Case Study Astrid & Miyu
customise loyalty program

4.84/5

Read Reviews (78)

create engagement based loyalty

4.84/5

Read Reviews (43)

Engagement Management

4.99/5

Read Reviews (187)

"...Find out how you can use LoyaltyLion with Shopify POS to increase customer engagement and lifetime value. ..." Loyalty program software integrations
engaging and following up

4.99/5

Read Reviews (123)

Lifetime Value Management with Offline and Point Of Sale

4.75/5

Read Reviews (28)

"...It is about unlocking real insights to increase customer lifetime value...." Could Your Current Customers be Your Most Cost-effective Acquisition Channel?

32+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2021 insights from peers and experts to help you assess how these LoyaltyLion use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Katie Cerar

Product Manager

Shopify

We’re thrilled to have LoyaltyLion on board as one of our first Shopify Plus partners to build a connector – they’ve really shown the countless possibilities and ideas they enable Testimonial By Katie Cerar

Michelle Cordeiro

Founder & CEO

Lively

Maintaining a customized and consistent brand experience was extremely important for our loyalty program. LoyaltyLion has provided an extremely easy backend to make this possible and has allowed us to make our program user-friendly. Testimonial By Michelle Cordeiro

Wouter

Digital Lead

Edgard & Cooper

Loyalty is earned by making it worthwhile for people to maintain a habit with our brand. Our loyalty program is part of that crucial effort. Testimonial By Wouter
CUSTOMERS TESTIMONIALS

Katie Cerar

Product Manager

Shopify

We’re thrilled to have LoyaltyLion on board as one of our first Shopify Plus partners to build a connector – they’ve really shown the countless possibilities and ideas they enable Testimonial By Katie Cerar

Michelle Cordeiro

Founder & CEO

Lively

Maintaining a customized and consistent brand experience was extremely important for our loyalty program. LoyaltyLion has provided an extremely easy backend to make this possible and has allowed us to make our program user-friendly. Testimonial By Michelle Cordeiro

Wouter

Digital Lead

Edgard & Cooper

Loyalty is earned by making it worthwhile for people to maintain a habit with our brand. Our loyalty program is part of that crucial effort. Testimonial By Wouter

Case Studies

COMPANY CASE STUDIES
Case Study MoxieLash

How MoxieLash tripled repeat purchase rates and increased customer engagement by 700% with LoyaltyLion

Read More
Case Study Pulse Boutique

Pulse Boutique: 39% uplift in returning customers delivered via 'Pulse Perks'

Read More
Case Study Waterdrop

Waterdrop increased their member spend by 90%

Read More

Popular Business Setting

for LoyaltyLion

Top Industries

  • Consumer Goods
  • Apparel & Fashion
  • Health, Wellness and Fitness

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used LoyaltyLion to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for LoyaltyLion

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.89/5

Read Reviews (202)
Rewards

4.89/5

Read Reviews (199)
Personalization

4.83/5

Read Reviews (32)
Alerts: popups & Notifications

4.82/5

Read Reviews (31)
Micro customer segmenting

4.73/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Gamification

4.89/5

Read Reviews (202)
Rewards

4.89/5

Read Reviews (199)
Personalization

4.83/5

Read Reviews (32)
Alerts: popups & Notifications

4.82/5

Read Reviews (31)
Micro customer segmenting

4.73/5

Read Reviews (20)

IT and Other Capabilities

for LoyaltyLion

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.65/5

Read Reviews (22)
Data Import

4.50/5

Read Reviews (34)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.65/5

Read Reviews (22)
Data Import

4.50/5

Read Reviews (34)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.91/5

Read Reviews (140)
Chat Support

4.39/5

Read Reviews (6)
Phone Support

4.21/5

Read Reviews (4)
Email Support

4.05/5

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.91/5

Read Reviews (140)
Chat Support

4.39/5

Read Reviews (6)
Phone Support

4.21/5

Read Reviews (4)
Email Support

4.05/5

Read Reviews (9)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.81/5

Read Reviews (38)
Custom Reports

4.76/5

Read Reviews (143)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.81/5

Read Reviews (38)
Custom Reports

4.76/5

Read Reviews (143)

Software Failure Risk Guidance

?

for LoyaltyLion

Overall Risk Meter

Low Medium High

Top Failure Risks for LoyaltyLion

Vendor Profile Details

Company Name

Loyalty Lion

Company Website

https://loyaltylion.com/

HQ Location

28 Hatton Garden, London, England EC1N 8, GB

Employees

11-50

Social

Financials

Private