LoyaltyLion Overview

LoyaltyLion is an ecommerce customer loyalty and engagement platform, powering growth and retention through data-driven loyalty programs. Its customer engagement platform helps small to large sized e-commerce businesses create custom loyalty programs. It allows merchants to manage customers, marketing campaigns, retention and spend rates, rewards, referrals, integrations, communication and more.

LoyaltyLion offers a host of features such as loyalty emails, on-site notifications/alerts, multi-device access, customizable branding, email incentives and a CSS theme editor. The platform includes a built-in dashboard that offers insights into customer activity, referral and retention analytics, loyalty program performance and real-time statistics. Additionally, it allows customers to send referrals via links or a standalone widget. LoyaltyLion’s points and rewards are designed to give customers a reason to return and spend at the user’s store.

Customers can earn points for any on-site activity, including purchases, leaving reviews or making referrals. LoyaltyLion allows customers to exchange points for rewards such as vouchers or gift cards. Users can also set custom rewards like free products or shipping. LoyaltyLion integrates with various e-commerce platforms including Shopify, Magento and BigCommerce.

Cuspera Reviews

81 buyers and buying teams have used Cuspera to assess how well LoyaltyLion solved their Customer Loyalty Management needs. Cuspera uses 2264 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using LoyaltyLion.

Other priorities:

  • Improve Consistency
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Scale Best Practices
  • Grow Market Share
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Lifetime Value Management , as the business use cases that they have been most satisfied while using LoyaltyLion.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.86/5

Read Reviews (543)

"...Discover How Never Fully Dressed’s loyalty program increased its repeat purchase rate by 64%..." Case Study Never Fully Dressed
customise loyalty program

4.75/5

Read Reviews (79)

"...This guest post by Mollie Woolnough-Rai (LoyaltyLion) will tell you how a customer loyalty program can help recover abandoned carts...."
create engagement based loyalty

4.94/5

Read Reviews (31)

"...The Chivery approached LoyaltyLion and explained that they wanted to increase customer loyalty and engagement...."
Engagement Management with Offline and Point Of Sale

4.99/5

Read Reviews (171)

"...Their insights soar with the marketing potential to help maintain, engage and win back our customers...."
engaging and following up

4.98/5

Read Reviews (116)

"...This allowed them to encourage their customers to repeat purchase and engage more with the brand...."
Lifetime Value Management with Offline and Point Of Sale

4.82/5

Read Reviews (37)

"...See how LoyaltyLion customers are building customer loyalty, generating $15 for every $1 they spend across an array of verticals...." Case Study Cupshe
PEER EXPERIENCES
Loyalty Management

4.86/5

Read Reviews (543)

"...Discover How Never Fully Dressed’s loyalty program increased its repeat purchase rate by 64%..." Case Study Never Fully Dressed
customise loyalty program

4.86/5

Read Reviews (79)

create engagement based loyalty

4.86/5

Read Reviews (31)

Engagement Management with Offline and Point Of Sale

4.99/5

Read Reviews (171)

"...Their insights soar with the marketing potential to help maintain, engage and win back our customers...." Testimonial by Kimberli, Ecommerce Marketing Director, Pacifica Beauty
engaging and following up

4.99/5

Read Reviews (116)

Lifetime Value Management with Offline and Point Of Sale

4.82/5

Read Reviews (37)

"...See how LoyaltyLion customers are building customer loyalty, generating $15 for every $1 they spend across an array of verticals...." Case Study Cupshe

35+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2264 insights from peers and experts to help you assess how these LoyaltyLion use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Katie Cerar

Product Manager

Shopify

We’re thrilled to have LoyaltyLion on board as one of our first Shopify Plus partners to build a connector – they’ve really shown the countless possibilities and ideas they enable Testimonial By Katie Cerar

Alen Durbuzovic

CTO

TheCHIVE

LoyaltyLion has proven to be the best loyalty vendor we could have chosen. We have over 40 million visitors a month and LoyaltyLion provided the customization, scale and stability we needed. Testimonial By Alen Durbuzovic

Kimberli

Ecommerce Marketing Director

Pacifica Beauty

LoyaltyLion is a game changing platform that up-levels our customer experience. Their insights soar with the marketing potential to help maintain, engage and win back our customers. Testimonial By Kimberli
CUSTOMERS TESTIMONIALS

Katie Cerar

Product Manager

Shopify

We’re thrilled to have LoyaltyLion on board as one of our first Shopify Plus partners to build a connector – they’ve really shown the countless possibilities and ideas they enable Testimonial By Katie Cerar

Alen Durbuzovic

CTO

TheCHIVE

LoyaltyLion has proven to be the best loyalty vendor we could have chosen. We have over 40 million visitors a month and LoyaltyLion provided the customization, scale and stability we needed. Testimonial By Alen Durbuzovic

Kimberli

Ecommerce Marketing Director

Pacifica Beauty

LoyaltyLion is a game changing platform that up-levels our customer experience. Their insights soar with the marketing potential to help maintain, engage and win back our customers. Testimonial By Kimberli

Case Studies

COMPANY CASE STUDIES
Case Study Bath & Unwind

Bath & Unwind beat the competitive beauty market and increased repeat purchase rates by 62%

Read More
Case Study Truly

How Truly increased their repeat purchase rate by 55% with loyalty program

Read More
Case Study Annmarie Skin

How Annmarie Skin get 140% higher spend by loyal customers vs. nonmembers with LoyaltyLion

Read More

Frequently Asked Questions(FAQ)

for LoyaltyLion

What is LoyaltyLion?

LoyaltyLion is an ecommerce customer loyalty and engagement platform, powering growth and retention through data-driven loyalty programs. Its customer engagement platform helps small to large sized e-commerce businesses create custom loyalty programs. It allows merchants to manage customers, marketing campaigns, retention and spend rates, rewards, referrals, integrations, communication and more.

What is LoyaltyLion used for?

LoyaltyLion is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Loyalty Management, Engagement Management and Lifetime Value Management .

What are the top features of LoyaltyLion?

Gamification, Rewards and Micro customer segmenting are some of the top features of LoyaltyLion.

Who uses LoyaltyLion?

LoyaltyLion is used by Apparel & Fashion, Consumer Goods and Health, Wellness And Fitness among other industries.

What are LoyaltyLion alternatives?

Smile.Io, Annex Cloud, Zinrelo Loyalty Rewards Program and Marsello are popular alternatives for LoyaltyLion.

Where is LoyaltyLion located?

LoyaltyLion is headquartered at 28 Hatton Garden, London, England EC1N 8, GB.

Popular Business Setting

for LoyaltyLion

Top Industries

  • Apparel & Fashion
  • Consumer Goods
  • Health, Wellness and Fitness

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used LoyaltyLion to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for LoyaltyLion

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.87/5

Read Reviews (231)
Rewards

4.87/5

Read Reviews (229)
Micro customer segmenting

4.89/5

Read Reviews (45)
Personalization

4.84/5

Read Reviews (38)
Alerts: popups & Notifications

4.83/5

Read Reviews (29)
FEATURES RATINGS AND REVIEWS
Gamification

4.87/5

Read Reviews (231)
Rewards

4.87/5

Read Reviews (229)
Micro customer segmenting

4.89/5

Read Reviews (45)
Personalization

4.84/5

Read Reviews (38)
Alerts: popups & Notifications

4.83/5

Read Reviews (29)

IT and Other Capabilities

for LoyaltyLion

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.64/5

Read Reviews (23)
Data Import

4.49/5

Read Reviews (35)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.64/5

Read Reviews (23)
Data Import

4.49/5

Read Reviews (35)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (62)
Chat Support

4.50/5

Read Reviews (9)
Phone Support

4.21/5

Read Reviews (4)
Email Support

4.11/5

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (62)
Chat Support

4.50/5

Read Reviews (9)
Phone Support

4.21/5

Read Reviews (4)
Email Support

4.11/5

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.79/5

Read Reviews (34)
Custom Reports

4.76/5

Read Reviews (174)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.79/5

Read Reviews (34)
Custom Reports

4.76/5

Read Reviews (174)

Software Failure Risk Guidance

?

for LoyaltyLion

Overall Risk Meter

Low Medium High

Top Failure Risks for LoyaltyLion

Vendor Profile Details

Company Name

Loyalty Lion

Company Website

https://loyaltylion.com/

HQ Location

28 Hatton Garden, London, England EC1N 8, GB

Employees

11-50

Social

Financials

Private