LoyaltyLion Overview

LoyaltyLion is an ecommerce customer loyalty and engagement platform, powering growth and retention through data-driven loyalty programs. Its customer engagement platform helps small to large sized e-commerce businesses create custom loyalty programs. It allows merchants to manage customers, marketing campaigns, retention and spend rates, rewards, referrals, integrations, communication and more.

LoyaltyLion offers a host of features such as loyalty emails, on-site notifications/alerts, multi-device access, customizable branding, email incentives and a CSS theme editor. The platform includes a built-in dashboard that offers insights into customer activity, referral and retention analytics, loyalty program performance and real-time statistics. Additionally, it allows customers to send referrals via links or a standalone widget. LoyaltyLion’s points and rewards are designed to give customers a reason to return and spend at the user’s store.

Customers can earn points for any on-site activity, including purchases, leaving reviews or making referrals. LoyaltyLion allows customers to exchange points for rewards such as vouchers or gift cards. Users can also set custom rewards like free products or shipping. LoyaltyLion integrates with various e-commerce platforms including Shopify, Magento and BigCommerce.

Cuspera Reviews

81 buyers and buying teams have used Cuspera to assess how well LoyaltyLion solved their Customer Loyalty Management needs. Cuspera uses 2264 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using LoyaltyLion.

Other priorities:

  • Improve Consistency
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Scale Best Practices
  • Grow Market Share
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Lifetime Value Management , as the business use cases that they have been most satisfied while using LoyaltyLion.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.86/5

Read Reviews (543)

"...100% Pure approached LoyaltyLion because they wanted an omnichannel loyalty program that worked seamlessly across mobile, desktop and physical stores...." Case Study 100% Pure
customise loyalty program

4.75/5

Read Reviews (79)

"...See how LoyaltyLion customers are building customer loyalty, generating $15 for every $1 they spend across an array of verticals...."
create engagement based loyalty

4.94/5

Read Reviews (31)

"...About LoyaltyLion LoyaltyLion is a data-driven loyalty and engagement software for fast-growth ecommerce merchants...."
Engagement Management with Offline and Point Of Sale

4.99/5

Read Reviews (171)

"...Today they also promote their program via their social media ads and accounts to boost engagement...." Case Study Waterdrop
engaging and following up

4.98/5

Read Reviews (116)

"...Their insights soar with the marketing potential to help maintain, engage and win back our customers...."
Lifetime Value Management with Offline and Point Of Sale

4.82/5

Read Reviews (37)

"...See how LoyaltyLion customers are building customer loyalty, generating $15 for every $1 they spend across an array of verticals...." Case Study Overtone
PEER EXPERIENCES
Loyalty Management

4.86/5

Read Reviews (543)

"...100% Pure approached LoyaltyLion because they wanted an omnichannel loyalty program that worked seamlessly across mobile, desktop and physical stores...." Case Study 100% Pure
customise loyalty program

4.86/5

Read Reviews (79)

create engagement based loyalty

4.86/5

Read Reviews (31)

Engagement Management with Offline and Point Of Sale

4.99/5

Read Reviews (171)

"...Today they also promote their program via their social media ads and accounts to boost engagement...." Case Study Waterdrop
engaging and following up

4.99/5

Read Reviews (116)

Lifetime Value Management with Offline and Point Of Sale

4.82/5

Read Reviews (37)

"...See how LoyaltyLion customers are building customer loyalty, generating $15 for every $1 they spend across an array of verticals...." Case Study Overtone

35+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2264 insights from peers and experts to help you assess how these LoyaltyLion use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Caitlin Copetti

Senior Marketing Manager

Velour

Not only is LoyaltyLion an excellent app that makes it easy to set up and manage customer retention and drive repeat purchases – the team at LoyaltyLion is always there to support and guide best practices along the way. Testimonial By Caitlin Copetti

Lizzie

General Manager

Coombe Farm Organic

Working with LoyaltyLion has transformed our approach to loyalty. The result has been a clear increase in customer retention and spend. Testimonial By Lizzie

Michelle Cordeiro

Founder & CEO

Lively

Maintaining a customized and consistent brand experience was extremely important for our loyalty program. LoyaltyLion has provided an extremely easy backend to make this possible and has allowed us to make our program user-friendly. Testimonial By Michelle Cordeiro
CUSTOMERS TESTIMONIALS

Caitlin Copetti

Senior Marketing Manager

Velour

Not only is LoyaltyLion an excellent app that makes it easy to set up and manage customer retention and drive repeat purchases – the team at LoyaltyLion is always there to support and guide best practices along the way. Testimonial By Caitlin Copetti

Lizzie

General Manager

Coombe Farm Organic

Working with LoyaltyLion has transformed our approach to loyalty. The result has been a clear increase in customer retention and spend. Testimonial By Lizzie

Michelle Cordeiro

Founder & CEO

Lively

Maintaining a customized and consistent brand experience was extremely important for our loyalty program. LoyaltyLion has provided an extremely easy backend to make this possible and has allowed us to make our program user-friendly. Testimonial By Michelle Cordeiro

Case Studies

COMPANY CASE STUDIES
Case Study Velour

Velour increased its repeat purchase rate by 56% using their on-brand loyalty program

Read More
Case Study Skinnydip

Find out how Skinnydip Airlines increased its member spend by 84%

Read More
Case Study Never Fully Dressed

Discover How Never Fully Dressed’s loyalty program increased its repeat purchase rate by 64%

Read More

Popular Business Setting

for LoyaltyLion

Top Industries

  • Apparel & Fashion
  • Consumer Goods
  • Health, Wellness and Fitness

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used LoyaltyLion to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for LoyaltyLion

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.87/5

Read Reviews (231)
Rewards

4.87/5

Read Reviews (229)
Micro customer segmenting

4.89/5

Read Reviews (45)
Personalization

4.84/5

Read Reviews (38)
Alerts: popups & Notifications

4.83/5

Read Reviews (29)
FEATURES RATINGS AND REVIEWS
Gamification

4.87/5

Read Reviews (231)
Rewards

4.87/5

Read Reviews (229)
Micro customer segmenting

4.89/5

Read Reviews (45)
Personalization

4.84/5

Read Reviews (38)
Alerts: popups & Notifications

4.83/5

Read Reviews (29)

IT and Other Capabilities

for LoyaltyLion

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.64/5

Read Reviews (23)
Data Import

4.49/5

Read Reviews (35)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.64/5

Read Reviews (23)
Data Import

4.49/5

Read Reviews (35)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (62)
Chat Support

4.50/5

Read Reviews (9)
Phone Support

4.21/5

Read Reviews (4)
Email Support

4.11/5

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (62)
Chat Support

4.50/5

Read Reviews (9)
Phone Support

4.21/5

Read Reviews (4)
Email Support

4.11/5

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.79/5

Read Reviews (34)
Custom Reports

4.76/5

Read Reviews (174)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.79/5

Read Reviews (34)
Custom Reports

4.76/5

Read Reviews (174)

Software Failure Risk Guidance

?

for LoyaltyLion

Overall Risk Meter

Low Medium High

Top Failure Risks for LoyaltyLion

Vendor Profile Details

Company Name

Loyalty Lion

Company Website

https://loyaltylion.com/

HQ Location

28 Hatton Garden, London, England EC1N 8, GB

Employees

11-50

Social

Financials

Private