LoyaltyLion Overview

LoyaltyLion is an ecommerce customer loyalty and engagement platform, powering growth and retention through data-driven loyalty programs. Its customer engagement platform helps small to large sized e-commerce businesses create custom loyalty programs. It allows merchants to manage customers, marketing campaigns, retention and spend rates, rewards, referrals, integrations, communication and more.

LoyaltyLion offers a host of features such as loyalty emails, on-site notifications/alerts, multi-device access, customizable branding, email incentives and a CSS theme editor. The platform includes a built-in dashboard that offers insights into customer activity, referral and retention analytics, loyalty program performance and real-time statistics. Additionally, it allows customers to send referrals via links or a standalone widget. LoyaltyLion’s points and rewards are designed to give customers a reason to return and spend at the user’s store.

Customers can earn points for any on-site activity, including purchases, leaving reviews or making referrals. LoyaltyLion allows customers to exchange points for rewards such as vouchers or gift cards. Users can also set custom rewards like free products or shipping. LoyaltyLion integrates with various e-commerce platforms including Shopify, Magento and BigCommerce.

Cuspera Reviews

81 buyers and buying teams have used Cuspera to assess how well LoyaltyLion solved their Customer Loyalty Management needs. Cuspera uses 2264 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using LoyaltyLion.

Other priorities:

  • Improve Consistency
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Scale Best Practices
  • Grow Market Share
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Lifetime Value Management , as the business use cases that they have been most satisfied while using LoyaltyLion.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.86/5

Read Reviews (543)

"...Points and rewards Allow customers to earn points for any on-site activity - from purchases to reviews and referrals...." data-driven loyalty & engagement platform
customise loyalty program

4.75/5

Read Reviews (79)

create engagement based loyalty

4.94/5

Read Reviews (31)

Engagement Management with Offline and Point Of Sale

4.99/5

Read Reviews (171)

"...Thanks to how easy it was to migrate from our old rewards program and simple it was to set up with LoyaltyLion, we were able to launch really quickly and saw an immediate increase in customer engagement and retention!..." Peer review by Danny T., Founder & CEO, Bokksu
engaging and following up

4.98/5

Read Reviews (116)

Lifetime Value Management with Offline and Point Of Sale

4.82/5

Read Reviews (37)

"...They work alongside merchants across all platforms, including Shopify and Shopify Plus, to help stores make the most of their existing customer base to drive longer-lasting relationships with more customer lifetime value. ..." 8 Customer Retention Strategies to Survive and Thrive in the New Retail Climate
PEER EXPERIENCES
Loyalty Management

4.86/5

Read Reviews (543)

"...Points and rewards Allow customers to earn points for any on-site activity - from purchases to reviews and referrals...." data-driven loyalty & engagement platform
customise loyalty program

4.86/5

Read Reviews (79)

create engagement based loyalty

4.86/5

Read Reviews (31)

Engagement Management with Offline and Point Of Sale

4.99/5

Read Reviews (171)

"...Thanks to how easy it was to migrate from our old rewards program and simple it was to set up with LoyaltyLion, we were able to launch really quickly and saw an immediate increase in customer engagement and retention!..." Peer review by Danny T., Founder & CEO, Bokksu
engaging and following up

4.99/5

Read Reviews (116)

Lifetime Value Management with Offline and Point Of Sale

4.82/5

Read Reviews (37)

"...They work alongside merchants across all platforms, including Shopify and Shopify Plus, to help stores make the most of their existing customer base to drive longer-lasting relationships with more customer lifetime value. ..." 8 Customer Retention Strategies to Survive and Thrive in the New Retail Climate

35+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2264 insights from peers and experts to help you assess how these LoyaltyLion use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jaylon Martin

Ecommerce Manager

esmi Skin

We chose LoyaltyLion to power our esmi Rewards program because it’s easy to use and the scope of features it provides as a loyalty platform means we can customize the experience to suit our requirements. It also fits seamlessly into our tech ecosystem as it offers out-of-the-box integrations for th...e tools that are already a part of our day-to-day.

Testimonial By Jaylon Martin

Michelle Cordeiro

Founder & CEO

Lively

Maintaining a customized and consistent brand experience was extremely important for our loyalty program. LoyaltyLion has provided an extremely easy backend to make this possible and has allowed us to make our program user-friendly. Testimonial By Michelle Cordeiro

Sarah Dawson

Head of Online

Astrid & Miyu

We have really enjoyed working with LoyaltyLion over the past year. The program has helped improve our site’s user experience and our customers find the program really easy to use Testimonial By Sarah Dawson
CUSTOMERS TESTIMONIALS

Jaylon Martin

Ecommerce Manager

esmi Skin

We chose LoyaltyLion to power our esmi Rewards program because it’s easy to use and the scope of features it provides as a loyalty platform means we can customize the experience to suit our requirements. It also fits seamlessly into our tech ecosystem as it offers out-of-the-box integrations for th...e tools that are already a part of our day-to-day.

Testimonial By Jaylon Martin

Michelle Cordeiro

Founder & CEO

Lively

Maintaining a customized and consistent brand experience was extremely important for our loyalty program. LoyaltyLion has provided an extremely easy backend to make this possible and has allowed us to make our program user-friendly. Testimonial By Michelle Cordeiro

Sarah Dawson

Head of Online

Astrid & Miyu

We have really enjoyed working with LoyaltyLion over the past year. The program has helped improve our site’s user experience and our customers find the program really easy to use Testimonial By Sarah Dawson

Case Studies

COMPANY CASE STUDIES
Case Study Velour

Velour increased its repeat purchase rate by 56% using their on-brand loyalty program

Read More
Case Study Cupshe

Cupshe's loyalty program increased its member spend by 40%

Read More
Case Study Coombe Farm Organic

Find How Coombe Farm Organic increased their customer spend by 70% thanks to their loyalty program

Read More

Popular Business Setting

for LoyaltyLion

Top Industries

  • Apparel & Fashion
  • Consumer Goods
  • Health, Wellness and Fitness

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used LoyaltyLion to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for LoyaltyLion

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.87/5

Read Reviews (231)
Rewards

4.87/5

Read Reviews (229)
Micro customer segmenting

4.89/5

Read Reviews (45)
Personalization

4.84/5

Read Reviews (38)
Alerts: popups & Notifications

4.83/5

Read Reviews (29)
FEATURES RATINGS AND REVIEWS
Gamification

4.87/5

Read Reviews (231)
Rewards

4.87/5

Read Reviews (229)
Micro customer segmenting

4.89/5

Read Reviews (45)
Personalization

4.84/5

Read Reviews (38)
Alerts: popups & Notifications

4.83/5

Read Reviews (29)

IT and Other Capabilities

for LoyaltyLion

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.64/5

Read Reviews (23)
Data Import

4.49/5

Read Reviews (35)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.64/5

Read Reviews (23)
Data Import

4.49/5

Read Reviews (35)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (62)
Chat Support

4.50/5

Read Reviews (9)
Phone Support

4.21/5

Read Reviews (4)
Email Support

4.11/5

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (62)
Chat Support

4.50/5

Read Reviews (9)
Phone Support

4.21/5

Read Reviews (4)
Email Support

4.11/5

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.79/5

Read Reviews (34)
Custom Reports

4.76/5

Read Reviews (174)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.79/5

Read Reviews (34)
Custom Reports

4.76/5

Read Reviews (174)

Software Failure Risk Guidance

?

for LoyaltyLion

Overall Risk Meter

Low Medium High

Top Failure Risks for LoyaltyLion

Vendor Profile Details

Company Name

Loyalty Lion

Company Website

https://loyaltylion.com/

HQ Location

28 Hatton Garden, London, England EC1N 8, GB

Employees

11-50

Social

Financials

Private