PostPilot: Product updates, Customer stories, and Insights | 2026 Cuspera

PostPilot helped KURU Footwear use direct mail for customer acquisition, retention, and reactivation. KURU sent hundreds of thousands of postcards, driving over $2 million in revenue and achieving a ...10x+ ROI. For acquisition and retargeting, they earned $500,000+ with a 7.5x+ ROAS and 2.5%+ conversion rate. Retention campaigns brought in $600,000+ with an 11.5x ROAS and 4.5% conversion rate. Direct mail is now a key part of KURU's marketing strategy.
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PostPilot helped Petite Keep, a custom trunk maker, grow their brand and connect with more customers using direct mail. They used personalized postcards and Cardalogs to reach new and existing buyers.... Holiday Cardalogs delivered 15x+ ROAS, automated VIP winbacks achieved 7.31x incremental ROAS, and collaborations drove 10x+ ROAS. Handwritten thank-you notes to customers resulted in 11.1x ROAS. Petite Keep built deeper relationships with VIPs and increased customer lifetime value.
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PostPilot helped Wine by Lamborghini boost customer retention with direct mail. Rising Facebook ad costs and email limits made it hard to keep customers. PostPilot’s MailMatch feature let them send p...ostcards to email subscribers and unsubscribers. A Black Friday campaign with 20% off postcards drove high returns. Automated postcard campaigns now target new signups, unsubscribes, abandoned carts, and VIPs. The welcome campaign reached 13x ROAS, and VIP thank-yous hit 6x ROAS. Direct mail stands out and keeps luxury buyers coming back.
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PostPilot helped &Collar send handwritten cards and postcards to VIPs and prospects. &Collar used PostPilot for acquisition, retargeting, and retention campaigns. Cold prospecting campaigns drove a 4....9x and 5.8x ROI. Retargeting with MailMatch brought a 10x+ ROI. Retention campaigns delivered over a 7x ROI, with some winbacks at 10x+. Handwritten cards to VIPs drove over $200k in revenue, with the &Collar cards achieving a 15x+ ROI.
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PostPilot helped Bulletproof boost customer retention with direct mail and email re-engagement campaigns. Bulletproof used PostPilot to target customers who stopped buying and sent them personalized ...discounts. The platform made it easy to set up, segment, and automate campaigns. Bulletproof saw up to 1000% ROI and high conversion rates from these efforts. Using both email and direct mail increased engagement and sales.
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PostPilot helped Peak Saunas lower customer acquisition costs using direct mail. The team used SiteMatch to retarget anonymous site visitors and MailMatch to reach email subscribers and cart abandone...rs. They also sent postcards for referrals and extended warranties. These tactics increased new customer acquisition and retention. Peak Saunas now feels confident spending more on ads with these strategies in place.
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