Overview: SolarWinds Service Desk and UVdesk as Help Desk Category solutions.
SolarWinds Service Desk stands out with extensive capabilities in helpdesk and workflow management, making it ideal for enterprises in education and IT services. Its robust 24/7 support and migration tools cater to large-scale operations. UVdesk, on the other hand, focuses on managing customer engagement and is well-suited for small retail businesses, providing essential analytics and integrations. While SolarWinds caters to larger enterprises with its comprehensive features, UVdesk serves more niche sectors seeking specific engagement tools.
SolarWinds Service Desk: Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
UVdesk: Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.
SolarWinds Service Desk and UVdesk: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SolarWinds Service Desk supports helpdesk and workflow management, excelling in contract and customer feedback management. read more →
UVdesk focuses on helpdesk management and engagement, with strengths in social media and customer feedback management. read more →
Business Goals
SolarWinds Service Desk aims to enhance customer relationships and improve ROI while scaling best practices. read more →
UVdesk supports goals of enhancing customer relationships and acquiring new customers, emphasizing brand engagement. read more →
Core Features
Standout features of SolarWinds Service Desk include custom reports, data import/export, and extensive integrations. read more →
UVdesk’s key features are analytics, data import/export, security, and integration capabilities. read more →
Vendor Support
SolarWinds Service Desk offers comprehensive 24/7 support, with options for phone, chat, and email support. read more →
UVdesk provides support mainly via email and chat, with limited but available 24/7 assistance. read more →
Segments and Industries
SolarWinds Service Desk predominantly serves large enterprises and mid-markets in IT and education sectors. read more →
UVdesk attracts small to large enterprises in retail and computer & network security industries. read more →
Operational Alignment
SolarWinds Service Desk fits into large-scale operations needing extensive support and management capabilities. read more →
UVdesk is tailored for small business operations focusing on engagement and CRM integrations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
SolarWinds Service Desk in Action: Unique Use Cases
What solutions does SolarWinds Service Desk provide for Helpdesk Management?
Why is SolarWinds Service Desk the best choice for Workflow Management?
How can SolarWinds Service Desk optimize your Knowledge Management Workflow?
How can SolarWinds Service Desk optimize your Customer Feedback Management Workflow?
UVdesk in Action: Unique Use Cases
How can UVdesk optimize your Engagement Management Workflow?
Alternatives
Integrations
Few SolarWinds Service Desk Integrations
Few UVdesk Integrations
News
Latest SolarWinds Service Desk News
SEC settles with SolarWinds and its CISO over 2020 breach
The SEC has settled its lawsuit with SolarWinds and its former CISO, Timothy G. Brown, over allegations of misleading investors about cybersecurity practices during the 2020 Sunburst attack. The settlement, which is still being finalized, follows a court ruling that allowed the SEC to pursue claims against Brown for securities fraud related to misleading security statements. The case highlights the potential for executive accountability in cybersecurity breaches.
Latest UVdesk News
Mobikul Mobile App for Shopify: Wallet Management Connector
Webkul introduces the Wallet Management Connector for the Mobikul Mobile App on Shopify. This feature allows users to manage wallet transactions, view balances, and make payments directly within the app. It enhances user experience with real-time updates and easy fund transfers, offering a seamless shopping experience.
