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Compare SolarWinds Service Desk vs Spiceworks IT Help Desk

Failure Risk Guidance Security Report ?

Failure Risk for SolarWinds Service Desk medium Failure Risk for Spiceworks IT Help Desk medium
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Comparison Summary

This comparison report of SolarWinds Service Desk vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 11658 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SolarWinds Service Desk and Spiceworks IT Help Desk

SolarWinds Service Desk, Spiceworks IT Help Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.

"Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days. " - Andrew Eardley-Day

"An unbelievably capable product and for free. I highly recommend Spiceworks as a comprehensive solution for both asset management as well as help desk support. " - David Zampino

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Spiceworks IT Help Desk for

Software Failure Risk

  • medium

logo Spiceworks IT Help Desk

Focus area

Spiceworks IT Help Desk is better than SolarWinds Service Desk for

Software Failure Risk

  • medium

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Cloud Help desk software for IT

Financials

M&A

Business Need

Total Processes
(we found evidences for)

61

52

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (640)

Read Reviews (816)

workflow management

Read Reviews (258)

Read Reviews (11)

knowledge management

Read Reviews (116)

Read Reviews (79)

sharing knowledge

Read Reviews (6)

Read Reviews (5)

creating knowledge base

Read Reviews (5)

Read Reviews (9)

sales document management

Read Reviews (103)

Read Reviews (26)

contract management

Read Reviews (99)

Read Reviews (9)

digital signature

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (1)

Read Reviews (16)

customer feedback management

Read Reviews (71)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (46)

Read Reviews (4)

measuring net promoter score

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (69)

Read Reviews (70)

sending & publishing communications

Read Reviews (51)

Read Reviews (41)

tracking & monitoring communications

Read Reviews (14)

Read Reviews (28)

training & onboarding

Read Reviews (60)

Read Reviews (13)

engagement management

Read Reviews (46)

Read Reviews (15)

engaging and following up

Read Reviews (35)

Read Reviews (12)

social media management

Read Reviews (19)

Read Reviews (9)

social media analytics

Read Reviews (12)

Read Reviews (6)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (2)

rating and review management

Read Reviews (13)

Read Reviews (0)

products & pricelist management

Read Reviews (10)

Read Reviews (2)

customer case management

Read Reviews (8)

Read Reviews (2)

category management

Read Reviews (7)

Read Reviews (2)

contact list management

Read Reviews (6)

Read Reviews (6)

license management

Read Reviews (5)

Read Reviews (9)

competitive intelligence

Read Reviews (4)

Read Reviews (1)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (1)

sales call management

Read Reviews (2)

Read Reviews (8)

generation of new leads

Read Reviews (2)

Read Reviews (3)

discount management

Read Reviews (2)

Read Reviews (1)

promotion management

Read Reviews (2)

Read Reviews (1)

sales review & feedback

Read Reviews (1)

Read Reviews (2)

Scheduling & dispatching

Read Reviews (0)

Read Reviews (27)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

community building

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Establish thought leadership

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting