SolarWinds Service Desk: Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
ConnectWise Automate: ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.
This comparison report of SolarWinds Service Desk vs. ConnectWise Automate is based on a specific set of business needs and context. The comparison uses 8502 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and ConnectWise Automate
SolarWinds Service Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk, whereas ConnectWise Automate, LogMeIn Central, WebTitan, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
ConnectWise Automate focuses on Helpdesk Management with Offline, Knowledge Management with User Generated Content, Workflow Management, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk and ConnectWise Automate: Best activities based on customer satisfaction
SolarWinds Service Desk in Action: Unique Activities
How does SolarWinds Service Desk facilitate Helpdesk Management?
"...We have teams like our Call Center and even Loan Services using the product to keep track of tickets and their work...." Peer review by Administrator
What makes SolarWinds Service Desk ideal for Workflow Management?
"...This workflow moves seamlessly from Workday into Samanage and spawns off tickets for the people that need to have it...." Peer review by Felix Rodriguez, IT and Services, DPR Construction
What makes SolarWinds Service Desk ideal for Customer Feedback Management?
"...Customer Satisfaction Surveys could be based on NPS Score...." Peer review by Sebastian Pereira
ConnectWise Automate in Action: Unique Activities
What Are the key features of ConnectWise Automate for Knowledge Management?
"...It's a good ticketing tool that has a lot of other uses as well such as a knowledge base...." Peer review by User in Information Technology and Services, Information Technology and Services
What makes ConnectWise Automate ideal for Training & Onboarding?
"...The primary uses are patch management, VMware management, automation, client onboarding, cybersecurity solutions deployment, reporting data, and tight integration with our PSA, ConnectWise Manage...." Peer review by Todd Swartzman, VP Operations, Realtime, LLC
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
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Acquire customers
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Scale best practices
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Improve ROI
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Enhance customer relationships
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Increase sales & revenue
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Improve visibility
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Improve stakeholder relations
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Shorten ramp up time
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Establish thought leadership
- See 6 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| SolarWinds Service Desk | ConnectWise Automate | |
|---|---|---|
| Peer score | 4.5 | 4.2 |
| Peer insights | 6575 | 1927 |
| Top industries |
Education 17.0%
Information Technology And Services 16.0%
Computer Software 11.0%
|
Information Technology And Services 72.0%
Transportation/Trucking/Railroad 8.0%
Computer & Network Security 8.0%
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| SMB and Mid-Market | 59.0% | 91.0% |
| Enterprise | 41.0% | 9.0% |
| Pricing | ConnectWise Automate |
Integrations
Ecosystem partners each product commonly connects with.
SolarWinds Service Desk
News
Latest SolarWinds Service Desk news
SolarWinds' $4.4 Billion Shift to Private Ownership: One Year Later ...
SolarWinds transitioned to private ownership under Turn/River Capital in a $4.4 billion deal, aiming to pivot towards AI-driven observability. This move allows SolarWinds to focus on subscription models and cloud-native platforms, away from public market pressures. The company plans to enhance its "Self-Healing IT" initiative and may consider an IPO by 2028, reflecting broader trends of private equity in SaaS.
Latest ConnectWise Automate news
ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer
ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.