Soffront vs. Act!: Comparing Best CRM Solutions 2026

Overview: Soffront and Act! as CRM Category solutions.

Soffront: Soffront CRM streamlines customer interactions for small businesses with dashboard, analytics, and reporting tools. The software enhances efficiency and decision-making.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

This comparison of Soffront vs. Act! draws on 4828 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Soffront and Act! are commonly chosen for Customer relationship management.

Soffront also supports Order processing automation, Service contract management automation, Customer data centralization and sharing, Customer relationship management automation, etc.

Act! also supports Sales process automation, Sales activity tracking and reporting, Sales opportunity management, Sales pipeline and client management, etc.

Evidence shows that both products are used for Customer relationship management, Customer engagement, Sales management, Sales automation, etc.

Soffront also covers Contract management, Issue tracking, Workflow management, Financial operations, etc.

Act! also covers Marketing automation, Sales enablement, Contact management, CRM implementation, etc.

Top use cases: Soffront vs Act!

Use cases tied to Soffront and Act! from verified data sources. Click any use case for supporting evidences.

Soffront
Act!
Shared by both · Use cases
Soffront Act!

Top Capabilities: Soffront vs Act!

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Soffront
Shared
Act!
Shared by both · Topics
Soffront only
Act! only

Deployed Industries: Soffront vs Act!

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Soffront
Shared
Act!
Shared by both · Industries
Soffront only
Act! only

Deployed Market Segments: Soffront vs Act!

Share of peer evidence by company size for Soffront and Act!. Each product segments add up to 100%. Click any segment for supporting evidence.

Soffront 100%
Act! 100%

Soffront and Act!: Best activities based on customer satisfaction

Soffront in Action: Unique Activities

Why is Soffront the best choice for Helpdesk Management?
Soffront offers a comprehensive Helpdesk Management solution that encompasses queue management, asset management, automated surveys, and call scripts. The system facilitates streamlined management of help desk requests, sales orders, and employee/IT support. However, navigating table links can present challenges, highlighting a potential area for improvement.
"...Helpdesk Automation Soffront Helpdesk Automation includes Employee/IT Help Desk, Queue Management, Asset Management, and Automatic Surveys...." Peer review
How can Soffront optimize your Generation Of New Leads Workflow?
Soffront offers marketing services and a software platform to generate leads. nThe platform allows users to easily add and edit leads through a mobile app. nThe software integrates with websites and landing pages, providing email notifications for new leads.
"...For over 25 years, Soffront has helped thousands of businesses establish their brand, generate more leads, and close more sales...." Peer review
How efficiently Does Soffront manage your Social Media Management?
Soffront's social media management tools allow businesses to streamline tasks such as scheduling posts and tracking engagement. The platform offers real-time lead tracking and integrates with multiple popular social media platforms. Users can engage with followers and share content across different platforms from a single interface.
"...Marketing Automation Helps you to automate repetitive marketing tasks such as social media management and sending email newsletters...." Peer review from Featured Customers
What Are the key features of Soffront for Social Media Marketing?
The platform provides social media marketing capabilities. nIt offers both built-in tools and managed services for social marketing. nThe platform helps businesses build their brand and nurture leads through social media.
"...Managed marketing services offered include website design, SEO, digital advertising, and social marketing services...." Peer review from Soffront Software
How can Soffront optimize your Workflow Management Workflow?
The software enables customization of workflows to match company-specific processes. nIt provides a user-friendly interface and a flexible architecture for tailoring workflows.nThe software offers a visual form builder and robust security features to manage workflows.
"...I have been impressed with Soffront s ability to customize their product to match the real-world workflow of our business...." Peer review by Andre Fidellow, VP, HealthTec Software

Act! in Action: Unique Activities

How can Act! optimize your Contact List Management Workflow?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...It has a variety of functions on top of organizing contacts and clients...." Peer review by Jairo A, Broker's Assistant
How can Act! enhance your Engagement Management process?
Act Engagement Management helps users track customer interactions, schedule follow-up appointments, and create personalized notes. It simplifies the process of managing customer relationships, saving time and enhancing engagement. Act Engagement Management does not offer support for the creation of to-do lists or quotes.
"...Your costumer support is awesome with it's followup and addressing and any issues I may have...." Peer review by Wesley, International Brokerage Company
How efficiently Does Act! manage your Communication Management?
Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.
"...It appears much more management of the messages...." Peer review by REnee, Bumperchute
Why is Act! the best choice for Sales Document Management?
The system assists in managing sales documents, such as quotes, contracts, and invoices. It allows for easy tracking of customer information and business activities. It has limited customization for quotes, which necessitates the use of additional products.
"...Upgrade were not announced, and the proposed changes not described...." Peer review by Denise, PNWSM
What solutions does Act! provide for Lead Tracking?
ACT! is a robust tool for tracking sales opportunities. It allows users to record prospect information, manage calendars, and track lead sources and status changes. While ACT! provides many helpful features, it can sometimes require extra steps to track opportunities.
"...We use ACT to track upcoming opportunities, existing project details, client contact information...." Peer review by Kelly K.

News

Latest Soffront news

Soffront Wins ISM Top 15 CRM Software Award - Soffront

Soffront Software Inc. has been awarded the ISM Top 15 CRM Software Award for 2015/16, recognizing its Soffront CRM for excellence in the small and medium business sector. The award highlights Soffront's leadership in the CRM industry, with its CRM solution praised for its functionality, connectivity, and ease of use, contributing to high adoption rates in the SMB market.

21/09/2025 - source

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source