Overview: SmartSurvey and Voxco as Customer Feedback Management Category solutions.

SmartSurvey and Voxco both serve the Customer Feedback Management market with unique strengths. SmartSurvey excels in engaging users through conversational surveys and measuring metrics like CSAT. It supports mid-market and large enterprises, while its strong presence in government administration suggests a robust platform for managing varied feedback channels. Voxco, with its focus on market research and integrations, appeals to IT and research sectors. Its simpler feature set and support services cater well to larger organizations focused on market analytics.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Voxco: Voxco's actionable insights platform helps deliver exceptional CX and drive customer loyalty. Growth is maximized by leveraging gathered and measured data.

SmartSurvey and Voxco: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SmartSurvey supports collecting feedback and engaging conversational surveys while measuring Customer Satisfaction Score (CSAT) and Net Promoter Score using multiple communication channels. read more →

Voxco facilitates market research, engaging conversational surveys, and feedback collection with a focus on market survey capabilities. read more →

Business Goals

SmartSurvey aims to improve customer satisfaction, build brand awareness, and acquire customers, aligning with efficiency and scaling practices. read more →

Voxco focuses on growing market share, acquiring customers, and enhancing brand engagement, helping organizations expand their market presence. read more →

Core Features

Key features include custom reports, compliance, integration capabilities, and security and privacy measures, offering comprehensive analytics and data handling. read more →

Voxco's core features are custom reports, data import, and security-focused solutions, supporting robust analytics for market insights. read more →

Vendor Support

SmartSurvey provides 24/7 support, complemented by chat, email, and phone options, catering to diverse customer support preferences. read more →

Voxco offers 24/7 support with chat, email, and phone support, meeting the needs of users requiring continuous assistance. read more →

Segments and Industries

SmartSurvey is popular in government administration, transportation, and education, serving mid-market and large enterprises in various sectors. read more →

Voxco is used by information technology and research sectors, mainly among large enterprises, aligning with their need for detailed market analysis. read more →

Operational Alignment

SmartSurvey fits seamlessly into workflows involving various communication channels, suitable for mid to large enterprise operations. read more →

Voxco integrates smoothly with operations requiring market research and analytics, ideal for businesses focused on in-depth market understanding. read more →