SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Feedbackly: Feedbackly reveals how customer emotions impact businesses through its unique, automated CX software, education, and consulting services. It is the only platform combining these elements with industry-leading knowledge.
This comparison report of SmartSurvey vs. Feedbackly is based on a specific set of business needs and context. The comparison uses 4037 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmartSurvey and Feedbackly
SmartSurvey, Sogolytics, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management, whereas Feedbackly belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
Feedbackly focuses on Customer Feedback Management, Communication Management with E-Mail, Social Media Management, Funnel Analysis, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmartSurvey and Feedbackly: Best activities based on customer satisfaction
SmartSurvey in Action: Unique Activities
What makes SmartSurvey ideal for Collecting Feedback?
"...With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day...." Peer review by Monsein L, Web Developer, Construction
How does SmartSurvey address your Engaging Conversational Surveys Challenges?
"...Increased number of responses which has helped increase employee engagement...." Peer review by Paula Lye, Health, Wellness and Fitness
What solutions does SmartSurvey provide for Communication Management?
"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul M., CEO Academy Trust, Education
Why is SmartSurvey the best choice for Market Research?
"...From event feedback to sophisticated market research, SmartSurvey is your best choice...." Case Study Alton Towers
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Build brand awareness
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve brand engagement
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Improve stakeholder relations
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 11 more
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Enhance customer relationships
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Improve ROI
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Increase sales & revenue
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Acquire customers
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Grow market share
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
SmartSurvey peer evidence is 54% Enterprise. Feedbackly peer evidence is 73% SMB and Mid-Market.
| SmartSurvey | Feedbackly | |
|---|---|---|
| Peer score | 4.6 | 4.1 |
| Peer insights | 3729 | 308 |
| Top industries |
Government Administration 27.0%
Transportation/Trucking/Railroad 18.0%
Education 15.0%
|
Marketing And Advertising 29.0%
Information Technology And Services 22.0%
Education 17.0%
|
| SMB and Mid-Market | 46.0% | 73.0% |
| Enterprise | 54.0% | 27.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest SmartSurvey news
New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey
SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.
How efficiently Does SmartSurvey manage your Social Media Management?