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ServiceNow vs Mojo Helpdesk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceNow vs. Mojo Helpdesk is based on a specific set of business needs and context. The comparison uses 8282 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceNow and Mojo Helpdesk

ServiceNow, Mojo Helpdesk, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.

Mojo Helpdesk focuses on Helpdesk Management, Workflow Management, Knowledge Management, Customer Feedback Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceNow

Focus area

ServiceNow is better than Mojo Helpdesk for

Software Failure Risk

  • low

logo Mojo Helpdesk

Focus area

Software Failure Risk

  • medium

About

ServiceNow - Digital Workflows for Enterprise - Make work ...

Mojo Helpdesk: Help Desk Software and Ticket Tracking

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

91

26

Total Goals
(we found evidences for)

17

6

Top Processes

Evidences indicate better relative satisfaction




engagement management

engaging and following up


knowledge management

creating knowledge base


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding



sales document management

contract management

proposal & quote management


social media management

social media analytics



customer feedback management

measuring customer satisfaction


products & pricelist management


competitive intelligence


performance management


customer case management


sales call management


relationship management


content management


campaign management

campaign analytics



lead qualification

lead qualification: technographic


contact list management

creating contact list


generation of new leads


sales review & feedback





community building


trade show marketing





international marketing


follower management






lifetime value management


revenue cycle management



courses & assessment


compliance & governance


pipeline management



discount management


promotion management


rating and review management


Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Manage risk

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Grow market share

  • Improve visibility

  • Launch new products

  • Improve stakeholder relations

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve consistency

  • Increase customer life time value

  • Improve digital and social presence

  • Establish thought leadership

  • See 14 more
  • Enhance customer relationships

  • Improve visibility

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Acquire customers

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • point of sale

  • support groups

  • mobile

  • video

  • user generated content

  • blogs

  • social media

  • See 9 more
  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • point of sale

  • support groups

  • mobile

  • video

  • user generated content

  • blogs

  • social media

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting