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SatisMeter vs SurveySparrow NPS: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of SatisMeter vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 4056 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SatisMeter and SurveySparrow NPS

SatisMeter, SurveySparrow NPS, SurveyMonkey CX, CustomerGauge, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SatisMeter covers Collecting Feedback with Promotions, Communication Management with E-Mail, Engaging Conversational Surveys with Offline, Automated Workflows with Promotions, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SatisMeter

Focus area

Software Failure Risk

  • low

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than SatisMeter for

Software Failure Risk

  • low

About

Customer feedback tool using Net Promoter Score to understand the customer journey

Survey Platform that turn customers into Promoters.

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

56

Total Goals
(we found evidences for)

7

11

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


communication management

sending & publishing communications


engagement management

engaging and following up


workflow management





rating and review management


loyalty management



training & onboarding


campaign management


competitive intelligence


generation of new leads


social media management

engaging on social media


contact list management


sales review & feedback


helpdesk management





performance management


sales incentive management



proposal & quote management


sales document management

proposal & quote management



lifetime value management


knowledge management




lead qualification


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • See 4 more
  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more
  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting