Overview: SAP Customer Experience and CAS genesisWorld as CRM Category solutions.
SAP Customer Experience and CAS genesisWorld are CRM solutions catering to diverse business needs. SAP Customer Experience excels in supporting diverse capabilities and serves a wide range of industries and company sizes. It is feature-rich and offers comprehensive support, suitable for enterprises seeking expansive integrations. CAS genesisWorld, while more niche, offers robust support and is suited for smaller enterprises, focusing on relationship management and forecasting. Both solutions enhance customer relationships, but their distinct features and target markets cater to different strategic objectives.
SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.
CAS genesisWorld: CAS genesisWorld is a flexible and powerful CRM solution tailored to meet specific needs, enhancing sales and revenue. It provides centralized access to CRM data, streamlining sales processes and improving customer service.
SAP Customer Experience and CAS genesisWorld: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SAP Customer Experience supports engagement management and helps sales teams with tasks like document and proposal management, aligning well with users focusing on comprehensive sales processes. read more →
CAS genesisWorld offers relationship management and forecasting, catering to users needing precise customer insights and prediction capabilities. read more →
Business Goals
SAP Customer Experience facilitates enhancing customer relationships and acquiring new customers, aligning with strategic growth-focused businesses. read more →
CAS genesisWorld helps in enhancing customer relationships and adopts practices for scaling best practices, suiting smaller enterprises with targeted growth goals. read more →
Core Features
Features in SAP Customer Experience include strong analytics and a high degree of integration, meeting the needs of businesses requiring in-depth data analysis and seamless system interoperability. read more →
CAS genesisWorld provides analytics and custom reporting, focusing on meeting the needs of businesses that need detailed insights and tailored reporting capabilities. read more →
Vendor Support
SAP Customer Experience offers robust support options, including 24/7 support, which suits businesses that need constant assistance. read more →
CAS genesisWorld provides constant support as well, focusing on ensuring that smaller operations can rely on timely and extensive assistance. read more →
User Segments and Industries
SAP Customer Experience is used predominantly by mid-market firms and adapts well to various industries like computer software and IT services. read more →
CAS genesisWorld is more suited to smaller enterprises in financial services and computer software that need targeted CRM solutions. read more →
Operational Alignment
SAP Customer Experience fits into operational workflows requiring scalability and extensive feature sets, suitable for mid to large enterprises. read more →
CAS genesisWorld fits smaller business operations with a need for targeted relationship management and predictive analytics. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
SAP Customer Experience in Action: Unique Use Cases
Why is SAP Customer Experience the best choice for Engagement Management?
How does SAP Customer Experience facilitate Sales Document Management?
How can SAP Customer Experience enhance your Helpdesk Management process?
How does SAP Customer Experience address your Contact List Management Challenges?
CAS genesisWorld in Action: Unique Use Cases
What Are the key features of CAS genesisWorld for Relationship Management?
What solutions does CAS genesisWorld provide for Forecasting?
News
Latest SAP Customer Experience News
SAP and Alibaba Group Partner to Accelerate Cloud Transformation
Alibaba Group has entered a strategic partnership with SAP to accelerate its cloud transformation. Alibaba will adopt SAP Cloud ERP Private, SAP Business Suite, and multiple SAP solutions, including SAP Business AI, SAP Business Technology Platform, SAP Ariba, SAP SuccessFactors, SAP Concur, and SAP Emarsys. The collaboration includes a joint go-to-market strategy to deliver enhanced value for global customers.
