Overview: SAP Customer Experience and C2CRM as CRM Category solutions.
SAP Customer Experience and C2CRM offer distinct CRM functionalities tailored to their user bases. SAP Customer Experience focuses on engagement, sales, and marketing across mid to large enterprises in software and IT sectors, emphasizing integration and data management. C2CRM targets smaller businesses in manufacturing and energy sectors, offering social media tools and workflow management, with strong email and mobile support. Both enhance customer relationships but cater to different operational needs.
SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.
C2CRM: C2CRM by Clear C2 is an enterprise and small business CRM solution. It includes sales, marketing, relationship management, and help desk, with top-ranked customer support.
SAP Customer Experience and C2CRM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SAP Customer Experience facilitates capabilities like engagement management and sales document management, enhancing user engagement and efficient sales processing. read more →
C2CRM supports drip marketing and social media analytics, helping users engage audiences through digital channels more effectively. read more →
Business Goals
SAP Customer Experience aims to enhance customer relationships, acquire new customers, and increase sales and revenue for its users. read more →
C2CRM targets enhancing relationships and increasing revenue, with additional goals like entering new markets and launching new products in focus. read more →
Core Features
Notable features of SAP Customer Experience include robust analytics, integration capabilities, and custom reports, supporting complex data operations. read more →
Key features of C2CRM include data export, compliance, and custom reports, designed for more straightforward data processing needs. read more →
Vendor Support
SAP Customer Experience offers extensive 24/7 support via email, phone, and chat, making it accessible for large-scale operations. read more →
C2CRM provides 24/7 support and emphasizes phone and email support, catering to businesses preferring direct communication. read more →
Segments and Industries
SAP Customer Experience primarily serves mid-market to large enterprises in IT and software industries. read more →
C2CRM is favored by enterprises in manufacturing, food & beverages, and oil & energy sectors. read more →
Operational Alignment
SAP Customer Experience integrates seamlessly into enterprises with complex workflows, ensuring streamlined operations. read more →
C2CRM fits smaller enterprises needing effective social media and workflow management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
SAP Customer Experience in Action: Unique Use Cases
What solutions does SAP Customer Experience provide for Engagement Management?
How does SAP Customer Experience facilitate Sales Document Management?
What benefits does SAP Customer Experience offer for Helpdesk Management?
Why is SAP Customer Experience the best choice for Contact List Management?
C2CRM in Action: Unique Use Cases
How can C2CRM optimize your Relationship Management Workflow?
Why is C2CRM the best choice for Workflow Management?
Alternatives
News
Latest SAP Customer Experience News
DXC launches solution with SAP & Microsoft to boost AI use - ChannelLife Australia
DXC Technology has launched "DXC Complete with SAP and Microsoft," integrating SAP's cloud suite and Microsoft Azure AI to streamline SAP modernization for enterprises. The solution supports RISE with SAP and GROW with SAP, offering integrated automation and predictive insights via Microsoft applications.
Latest C2CRM News
TMC names Clear C2’s C2CRM 2024 Product of the Year Award Winner
C2CRM named “2024 Customer Product of the Year Award” C2CRM Honored for Exceptional Innovation The 2024 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their […]
The post TMC names Clear C2’s C2CRM 2024 Product of the Year Award Winner appeared first on Clear C2.
