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Salesforce Field Service vs IBM Maximo: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Field Service vs. IBM Maximo is based on a specific set of business needs and context. The comparison uses 1942 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Field Service and IBM Maximo

Salesforce Field Service, IBM Maximo, Vonigo, BlueFolder, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Field Service covers Sales Document Management, Helpdesk Management with Phone Calls, Forecasting with Mobile, Engagement Management with Phone Calls, etc.

IBM Maximo focuses on Workflow Management, Order Management, Sales Document Management, Performance Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Field Service

Focus area

Software Failure Risk

  • medium

logo IBM Maximo

Focus area

Software Failure Risk

  • low

About

Field Service Software and Onsite Job Management by Service Cloud

Streamline your asset management

Age

1999

1911

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

45

37

Total Goals
(we found evidences for)

8

10

Top Processes

Evidences indicate better relative satisfaction


sales document management

contract management

proposal & quote management


helpdesk management



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


workflow management


knowledge management


products & pricelist management


sales call management

meeting management


campaign management


competitive intelligence


distribution management


communication management


training & onboarding


social media management

social media analytics



generation of new leads





community building


performance management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Grow market share

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • See 5 more
  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Increase sales & revenue

  • Acquire customers

  • See 7 more

Top Channels

Channels Used

  • offline

  • on premises

  • video

  • phone calls

  • user generated content

  • blogs

  • mobile

  • e-mail

  • See 5 more
  • offline

  • on premises

  • video

  • phone calls

  • user generated content

  • blogs

  • mobile

  • e-mail

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting