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Salesforce Field Service vs Housecall Pro: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Field Service vs. Housecall Pro is based on a specific set of business needs and context. The comparison uses 6817 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Field Service and Housecall Pro

Salesforce Field Service, Housecall Pro, Vonigo, BlueFolder, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Field Service covers Sales Document Management, Helpdesk Management with Phone Calls, Forecasting with Mobile, Engagement Management with Phone Calls, etc.

Housecall Pro focuses on Engagement Management with E-Mail, Contact List Management, Helpdesk Management with Phone Calls, Sales Document Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Field Service

Focus area

Software Failure Risk

  • medium

logo Housecall Pro

Focus area

Housecall Pro is better than Salesforce Field Service for

Software Failure Risk

  • medium

About

Field Service Software and Onsite Job Management by Service Cloud

Housecall Pro features - Online booking, Schedule ...

Age

1999

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

45

74

Total Goals
(we found evidences for)

8

14

Top Processes

Evidences indicate better relative satisfaction


sales document management

contract management

proposal & quote management


helpdesk management



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


workflow management


knowledge management


products & pricelist management


sales call management

meeting management


campaign management


competitive intelligence


distribution management


communication management


training & onboarding


social media management

social media analytics



generation of new leads



loyalty management

customise loyalty program


contact list management



rating and review management



billing and invoice management


lifetime value management



payment management



conference call management


account management




sales review & feedback


lead qualification: technographic


lead qualification

lead qualification: technographic


social media marketing


content management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Grow market share

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Launch new products

  • Build brand awareness

  • Improve stakeholder relations

  • Increase customer life time value

  • Improve consistency

  • Establish thought leadership

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • website

  • offline

  • text SMS

  • social media

  • mobile app

  • promotions

  • chat

  • Facebook

  • on premises

  • point of sale

  • video

  • games

  • events

  • trade shows

  • review sites

  • Yelp

  • user generated content

  • blogs

  • See 18 more
  • e-mail

  • phone calls

  • mobile

  • website

  • offline

  • text SMS

  • social media

  • mobile app

  • promotions

  • chat

  • Facebook

  • on premises

  • point of sale

  • video

  • games

  • events

  • trade shows

  • review sites

  • Yelp

  • user generated content

  • blogs

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting