Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
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Increase sales & revenue
-
Enhance customer relationships
-
Acquire customers
-
Improve brand engagement
-
Enter new markets internationally or locally
-
Improve internal communications
-
Improve ROI
-
Grow market share
-
Improve efficiency
-
Improve digital and social presence
- See 7 more
Top Channels
Channels Used
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e-mail
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phone calls
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chat
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social media
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offline
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point of sale
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website
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Skype
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mobile
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channel partners
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text SMS
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Twitter
-
Facebook
-
mobile app
-
user generated content
-
blogs
-
on premises
- See 14 more
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e-mail
-
phone calls
-
chat
-
social media
-
offline
-
point of sale
-
website
-
Skype
-
mobile
-
channel partners
-
text SMS
-
Twitter
-
Facebook
-
mobile app
-
user generated content
-
blogs
-
on premises
- See 14 more
