Salesforce Engage vs. Ebsta: Sales Engagement Solution Comparison 2025

Overview: Salesforce Engage and Ebsta as Sales Engagement Category solutions.

Salesforce Engage and Ebsta both excel in sales engagement but serve different user needs. Salesforce Engage is preferred by financial services and education sectors for its robust engagement management and comprehensive support across various channels. Ebsta, on the other hand, is a powerhouse for data-related operations, popular in IT and marketing, offering superior integration and analytics capabilities. Businesses should choose Salesforce Engage for strong communications management and Salesforce compatibility, while Ebsta is ideal for data-driven environments prioritizing customer acquisition and detailed reporting.

Salesforce Engage: Salesforce-engage with Sales Cloud to grow accounts, find customers, and close deals faster. Sales force automation boosts efficiency from anywhere.

Ebsta: Ebsta guides sales teams through effective processes, pipeline reviews, and forecast calls. Last quarter, 69% of reps missed quota.

Salesforce Engage and Ebsta: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Salesforce Engage focuses on engagement management, communication management, and sales document management, suitable for businesses needing robust communication workflows. read more →

Ebsta specializes in engagement management and communication tracking, serving businesses that prioritize communication and workflow management. read more →

Business Goals

Salesforce Engage helps acquire customers and increase revenue, aligning with businesses aiming for customer growth and enhanced relationships. read more →

Ebsta supports customer acquisition and improved ROI, attracting businesses focused on maximizing returns and internal communication. read more →

Core Features

Salesforce Engage offers custom reports and analytics, benefiting users who need intricate reporting and data-driven insights. read more →

Ebsta excels in data export and integration, catering to businesses that rely on extensive data manipulation and reporting. read more →

Vendor Support

Salesforce Engage provides 24/7 support and multiple communication channels, meeting diverse enterprise needs with reliable availability. read more →

Ebsta also provides 24/7 support but emphasizes integration with its support, making it ideal for IT-intensive environments. read more →

Segments and Industries

Salesforce Engage is used by financial and educational sectors, reflecting its capability in structured and regulated environments. read more →

Ebsta is popular in IT and marketing, underscoring its effectiveness in dynamic and service-oriented industries. read more →

Operational Alignment

Salesforce Engage integrates well with large enterprises, providing scalability and comprehensive communication solutions. read more →

Ebsta seamlessly fits into data-driven operations, appealing to businesses focusing on detailed process management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Salesforce Engage and Ebsta

How can Salesforce Engage and Ebsta optimize your Engagement Management Workflow?

Salesforce Engage and Ebsta both help teams engage with customers and track their interactions. Engage focuses on automating email campaigns and providing real-time insights, while Ebsta emphasizes personalized workflows and prioritizes engagement based on a scoring system. Engage offers tools for tracking email open rates and managing sales communications, while Ebsta offers features such as contact synchronization and Gmail integration. Both have limitations in reporting capabilities.

"...With real-time insights from Salesforce, we re able to target our communications and engage with applicants in a more meaningful way...." Testimonial by Dr. Jitin Chadha, Founder and Director, ISBF

"...The engagement monitoring is outstanding and really enables you to focus in the right places across your pipeline and agents...." Peer review by Jonny D., Head of sales operations , Financial Services

How does Salesforce Engage and Ebsta address your Communication Management Challenges?

Salesforce Engage and Ebsta both help track emails and integrate with Salesforce. Salesforce Engage excels at sending templated emails and providing real-time notifications, while Ebsta focuses on seamlessly integrating with Gmail and syncing responses to Salesforce. Both have limitations in analytics, where Salesforce Engage struggles with detailed analytics while Ebsta lacks extensive reporting.

"...sending the email merge campaign is easier as well as the structure of this web-based software is pretty awesome...." Peer review by SHRIKANT P, Manager, Premium Account Receivable, Insurance

"...My favorite features are the click to add email to salesforce and being able send emails using my salesforce templates directly through Google...." Peer review by Karina Huertas

Why is Salesforce Engage and Ebsta the best choice for Contact List Management?

Salesforce Engage and Ebsta both allow users to manage contact lists and track interactions. Salesforce Engage provides a more comprehensive view of customers, including their interaction history, while Ebsta focuses on capturing and organizing contacts and emails. Salesforce Engage offers more robust analytics capabilities, while Ebsta excels at automating contact management and providing real-time insights. A limitation of both tools is that they lack social media tracking.

"...Now sales and support agents can quickly see a customer s complete interaction history with the company, including products they ve purchased and challenges they ve faced...." Case Study Pearson Education

"...Salesforce email chain add, Email tracking, Task tracking on SF, contacts list view...." Peer review by kerushan b., Account Executive , Telecommunications

What makes Salesforce Engage and Ebsta ideal for Forecasting?

Salesforce Engage and Ebsta both offer tools to improve forecasting accuracy. Salesforce Engage focuses on dashboards, analytics, and AI-driven insights, while Ebsta emphasizes real-time visibility into sales activity and pipeline trends. Salesforce Engage helps leaders chart better courses, while Ebsta facilitates smarter business decisions.

"...Avaya transforms sales and forecasting with AI-driven insights. ..." Case Study AAA Carolinas

"...Now with the score, I can see realistically which deals are likely to close and which aren t which definitely helps make my life easier with forecasting...." Peer review by Joe A., Marketing and Advertising