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Compare Salesforce Commerce Cloud vs Salesforce B2C Commerce

Comparison Summary

For Salesforce Commerce Cloud vs Salesforce B2C Commerce comparison, Our AI algorithm looked at 1929 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Commerce Cloud and Salesforce B2C Commerce to solve their respective business needs.

Pros and cons of Salesforce Commerce Cloud and Salesforce B2C Commerce

Salesforce Commerce Cloud is more suited to businesses that require Engagement Management with Offline and Merchandising with Promotions where as Salesforce B2C Commerce is focused towards Engagement Management with Website and Advertisement with Promotions .

logo Salesforce Commerce Cloud

Focus area

Salesforce Commerce Cloud is better than Salesforce B2C Commerce for

Software Failure Risk

  • low

logo Salesforce B2C Commerce

Focus area

Software Failure Risk

  • low

About

Commerce Cloud: Customer Experience & Retail ... - Salesforce.com

B2C eCommerce - Salesforce.com

Age

1999

1999

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

77

62

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics



content management

content publishing



sales document management

contract management

proposal & quote management


workflow management




helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



training & onboarding


contact list management



campaign management



competitive intelligence



products & pricelist management


promotion management



generation of new leads



relationship management


account management


pipeline management


discount management


category management


loyalty management


opportunity management


touchpoint management


conversion management



channel management


segmentation and targeting


database marketing


business development


lifetime value management


rating and review management



international marketing


knowledge management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • website

  • offline

  • mobile

  • support groups

  • social media

  • point of sale

  • phone calls

  • coupons

  • omnichannel

  • on premises

  • mobile app

  • display advertisement

  • See 11 more
  • e-mail

  • promotions

  • website

  • offline

  • mobile

  • support groups

  • social media

  • point of sale

  • phone calls

  • coupons

  • omnichannel

  • on premises

  • mobile app

  • display advertisement

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting