Salesforce B2C Commerce Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce B2C Commerce based on over 787 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce B2C Commerce, Salesforce Commerce Cloud, SuiteCommerce, Adobe Commerce, Miva eCommerce, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce B2C Commerce is right for your needs? Our Cuspera AI engine can evaluate how Salesforce B2C Commerce fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce B2C Commerce supports business activities such as:
- Engagement Management
- Advertisement
- Contact List Management
- Merchandising
- Communication Management
Salesforce B2C Commerce can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, Improve Digital And Social Presence, etc. It can help manage these activities if you use Website Promotions E-Mail etc. for these needs. As a solution, Salesforce B2C Commerce's capabilities include Personalization, Dashboard, Recording, etc.
Salesforce B2C Commerce was founded in 1999. Computer Software Vertical is its biggest customer base.
Reviews
"...The way in which it helps get a customer engaged in our products with its intellegent predictions has certainly helped speed the sales process...." Peer review by User
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Salesforce B2C Commerce solved their E-Commerce Platform needs. Cuspera uses 787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Salesforce B2C Commerce.
Use Cases
Peers recommend Engagement Management , Advertisement , Contact List Management , as the business use cases that they have been most satisfied while using Salesforce B2C Commerce.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Website |
4.27/5 ★ |
"...The way in which it helps get a customer engaged in our products with its intellegent predictions has certainly helped speed the sales process...." Peer review by User |
| engaging and following up |
4.74/5 ★ |
"...The way in which it helps get a customer engaged in our products with its intellegent predictions has certainly helped speed the sales process...." Peer review by User |
| Advertisement with Promotions, Website, E-Mail, Coupons, Social Media, Offline and On Premises |
4.83/5 ★ |
"...It can be used for various tasks within the B2C eCommerce department, such as an aid for advertisements, coupons, content, fulfillment, social media, email, sales tracking and more...." Peer review by User |
| Contact List Management with E-Mail |
4.87/5 ★ |
"...this sodtware help us from reporting and to track contact information...." Peer review by User |
| contacts history |
4.16/5 ★ |
"...Recommended to all companies that are having difficulty managing their client base and finding past records!...." Peer review by Hannah B |
| tracking contacts |
4.16/5 ★ |
"...this sodtware help us from reporting and to track contact information...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Website |
4.27/5 ★ |
"...The way in which it helps get a customer engaged in our products with its intellegent predictions has certainly helped speed the sales process...." Peer review by User |
|
| engaging and following up |
4.27/5 ★ |
| Advertisement with Promotions, Website, E-Mail, Coupons, Social Media, Offline and On Premises |
4.83/5 ★ |
"...It can be used for various tasks within the B2C eCommerce department, such as an aid for advertisements, coupons, content, fulfillment, social media, email, sales tracking and more...." Peer review by User |
|
| Contact List Management with E-Mail |
4.87/5 ★ |
"...this sodtware help us from reporting and to track contact information...." Peer review by User |
|
| contacts history |
4.87/5 ★ |
| tracking contacts |
4.87/5 ★ |
41+ more Business Use Cases
Our AI advisor, Wyz, harnessed 787 insights from peers and experts to help you assess how these Salesforce B2C Commerce use cases fit your E-Commerce Platform needs.
Frequently Asked Questions(FAQ)
for Salesforce B2C Commerce
What is Salesforce B2C Commerce used for?
What are the top features of Salesforce B2C Commerce?
Who uses Salesforce B2C Commerce?
What are Salesforce B2C Commerce alternatives?
Where is Salesforce B2C Commerce located?
Popular Business Setting
for Salesforce B2C Commerce
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Salesforce B2C Commerce to Enhance customer relationships and Acquire customers
Salesforce B2C Commerce Alternatives
Peer and Expert Opinion on Features
for Salesforce B2C Commerce
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (29) |
| Dashboard | Read Reviews (11) |
| Recording | Read Reviews (11) |
| Live monitoring | Read Reviews (6) |
| Ticketing | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (29) |
| Dashboard | Read Reviews (11) |
| Recording | Read Reviews (11) |
| Live monitoring | Read Reviews (6) |
| Ticketing | Read Reviews (6) |
IT and Other Capabilities
for Salesforce B2C Commerce
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (23) |
| Data Import | Read Reviews (71) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (23) |
| Data Import | Read Reviews (71) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (100) |
| Chat Support | Read Reviews (13) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (100) |
| Chat Support | Read Reviews (13) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Custom Reports | Read Reviews (100) |
| Analytics | Read Reviews (39) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Custom Reports | Read Reviews (100) |
| Analytics | Read Reviews (39) |
Software Failure Risk Guidance
?for Salesforce B2C Commerce
Overall Risk Meter
Top Failure Risks for Salesforce B2C Commerce
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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