Salesforce B2C Commerce Overview
Salesforce-B2C-Commerce helps reach goals faster and unlock new revenue. Commerce is powered everywhere with AI for automation and flexibility.
Use Cases
Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce B2C Commerce.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2C Commerce.
Salesforce B2C Commerce Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce B2C Commerce works with different mediums / channels such as Website. Promotions. E-Mail etc.
Salesforce B2C Commerce's features include Personalization, Dashboard, Recording, etc. and Salesforce B2C Commerce support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce B2C Commerce analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It is a great product for anyone looking to use retail Practice engagements (including UX review, SEO review, Business Manager audits, best practices auditing, etc.), beta programs and needs a high degree of compatibility with other vendor solutions give us first-class performance and a stable foundation for growth...." Peer review by Naomi S, CCo
Peer review evidence (same sources as the product rating summary)
"...Leveraging omni-channel merchandising and marketing functionality, retailers can develop unique capabilities and create engaging shopping experiences that differentiate their brand and convert consumers to buyers...." Peer review
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Salesforce.com
"...This combination is powerful, with one customer cited in the report as saying: The [Salesforce] customer success manager calls me to suggest improvements to grow revenue for no extra fee because of the revenue share model. ..." Salesforce Named a Leader in The Forrester Wave : B2C Commerce Suites, Q3 2018
Salesforce B2C Commerce, Shopify Plus, Miva eCommerce, Ultra Commerce, PrestaShop, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce B2C Commerce
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Salesforce B2C Commerce is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.
Salesforce B2C Commerce Customer wins, Customer success stories, Case studies
What benefits does Salesforce B2C Commerce offer for Engagement Management?
How efficiently Does Salesforce B2C Commerce manage your Advertisement?
Why is Salesforce B2C Commerce the best choice for Contact List Management?
How efficiently Does Salesforce B2C Commerce manage your Merchandising?
How can Salesforce B2C Commerce enhance your Communication Management process?
11 buyers and buying teams have used Cuspera to assess how well Salesforce B2C Commerce solved their E-Commerce Platform needs. Cuspera uses 787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
CVS Health to Deliver Faster, More Personalized Call Center Care for Millions of Members with Salesforces Agentforce Health
Frequently Asked Questions(FAQ)
for Salesforce B2C Commerce
What is Salesforce B2C Commerce used for?
What are the top features of Salesforce B2C Commerce?
Who uses Salesforce B2C Commerce?
What are Salesforce B2C Commerce alternatives?
Where is Salesforce B2C Commerce located?
Peers used Salesforce B2C Commerce for engagement management and advertisement
Salesforce B2C Commerce Competitors
Salesforce B2C Commerce Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Custom Reports | Read Reviews (100) |
| Analytics | Read Reviews (39) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Custom Reports | Read Reviews (100) |
| Analytics | Read Reviews (39) |
Salesforce B2C Commerce Integrations
Salesforce B2C Commerce integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce B2C Commerce
Software Failure Risk Guidance
?for Salesforce B2C Commerce
Overall Risk Meter
Top Failure Risks for Salesforce B2C Commerce
Salesforce, Inc. News
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Salesforce's revenue forecast for the second quarter falls below Wall Street estimates, raising concerns about AI-driven disruption to traditional software demand. Despite a strong first quarter with $11.13 billion in revenue and 98 new deals, the company faces investor apprehension over AI tools potentially impacting enterprise software demand.
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Salesforce reported record first-quarter fiscal 2027 results, with revenue reaching $11.1 billion, a 13% year-over-year increase. The company highlighted significant growth in its Agentforce and Data 360 offerings, with annual recurring revenue hitting $3.4 billion. Salesforce also announced a $25 billion accelerated share repurchase program. The company remains optimistic about organic revenue growth in the second half of FY27.
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