Salesforce B2C Commerce Overview

Salesforce-B2C-Commerce helps reach goals faster and unlock new revenue. Commerce is powered everywhere with AI for automation and flexibility.

Use Cases

Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce B2C Commerce.

Other use cases:

  • Merchandising
  • Communication Management
  • Order Management
  • Helpdesk Management
  • Sales Document Management
  • Workflow Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2C Commerce.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve Internal Communications
  • Improve ROI
  • Improve Efficiency
See all business priorities See less business priorities

Salesforce B2C Commerce Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce B2C Commerce works with different mediums / channels such as Website. Promotions. E-Mail etc.

Salesforce B2C Commerce's features include Personalization, Dashboard, Recording, etc. and Salesforce B2C Commerce support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce B2C Commerce analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Love the ease of testing, promotional capabilities, new analytics features and merchandising capabilities...." Peer review by User

Salesforce B2C Commerce, Shopify Plus, Miva eCommerce, Ultra Commerce, PrestaShop, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce B2C Commerce

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Salesforce B2C Commerce is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Salesforce B2C Commerce Customer wins, Customer success stories, Case studies

Why is Salesforce B2C Commerce the best choice for Engagement Management?

How does Salesforce B2C Commerce facilitate Contact List Management?

What solutions does Salesforce B2C Commerce provide for Merchandising?

What makes Salesforce B2C Commerce ideal for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Salesforce B2C Commerce solved their E-Commerce Platform needs. Cuspera uses 787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

 

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Read on →

Frequently Asked Questions(FAQ)

for Salesforce B2C Commerce

What is Salesforce B2C Commerce used for?

Salesforce B2C Commerce is a E-Commerce Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Advertisement and Contact List Management .

What are the top features of Salesforce B2C Commerce?

Personalization, Dashboard and Recording are some of the top features of Salesforce B2C Commerce.

Who uses Salesforce B2C Commerce?

Salesforce B2C Commerce is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Salesforce B2C Commerce alternatives?

Shopify Plus, Miva ECommerce, Ultra Commerce and PrestaShop are popular alternatives for Salesforce B2C Commerce.

Where is Salesforce B2C Commerce located?

Salesforce B2C Commerce is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce B2C Commerce for engagement management and advertisement

Salesforce B2C Commerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.28/5 ★

Read Reviews (20)
Custom Reports

4.20/5 ★

Read Reviews (100)
Analytics

3.89/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.28/5 ★

Read Reviews (20)
Custom Reports

4.20/5 ★

Read Reviews (100)
Analytics

3.89/5 ★

Read Reviews (39)

Salesforce B2C Commerce Integrations

Salesforce B2C Commerce integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.92/5 ★

Read Reviews (23)
Data Import

3.79/5 ★

Read Reviews (71)

Few API Integrations for Salesforce B2C Commerce

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Salesforce B2C Commerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce B2C Commerce

Salesforce, Inc. News

Partnership

Salesforce Launches the Forward Deployed Engineering Partner Network to Scale Agentforce Success

Salesforce has launched the Forward Deployed Engineering (FDE) Partner Network to enhance Agentforce implementations globally. This network includes partners like Accenture and Deloitte, providing specialized Salesforce training and engineering expertise. The initiative aims to scale Agentforce success by embedding Salesforce-trained engineers into partner delivery teams, ensuring robust, enterprise-grade digital workforce solutions.

Read more →
Product

Introducing Salesforce Headless 360. No Browser Required.

Salesforce has launched Salesforce Headless 360, a platform enabling API-driven interactions without a browser. It offers new MCP tools, coding skills, and an experience layer for seamless integration across platforms like Slack and WhatsApp. This innovation supports both human and AI agents, enhancing workflows and business logic access. The platform aims to streamline operations and improve efficiency for developers and enterprises.

Read more →
Product

Copado Introduces Agentia, Bringing Context-Aware AI Agents to Salesforce DevOps

Copado has launched Agentia, a context-aware AI solution for Salesforce DevOps, embedding AI agents into the software delivery lifecycle. This innovation enhances governance and testing, allowing teams to automate tasks while maintaining control. Agentia aims to transition from DevOps to AgentOps, offering specialized agents that integrate with Salesforce environments to improve productivity and deployment quality.

Read more →
Product

Salesforce releases Agentforce dev tools, updates Agent Fabric

Salesforce has introduced new developer tools, including the updated Agentforce Vibes 2.0 and Agent Fabric, which enhance AI agent management and orchestration. The tools offer granular control over AI agents, integrating governance and authentication features. Salesforce also launched AgentExchange, a partner marketplace, and open-sourced Agent Script to improve agent development. These updates aim to streamline AI agent deployment and management.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO