RingCentral Contact Center: RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Zultys: Zultys-MXIE software integrates and manages communication functions in a desktop client application. It provides a unified interface for various communication needs.
This comparison report of RingCentral Contact Center vs. Zultys is based on a specific set of business needs and context. The comparison uses 4092 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing RingCentral Contact Center and Zultys
RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas Zultys belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
Zultys focuses on Helpdesk Management with Phone Calls, Collaboration with Offline, Conference Call Management with Offline, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
RingCentral Contact Center and Zultys: Best activities based on customer satisfaction
RingCentral Contact Center in Action: Unique Activities
What benefits does RingCentral Contact Center offer for Collaboration?
"...Easy to use for conference meetings and screen sharing...." Peer review by Dave Hendricks
Zultys in Action: Unique Activities
How can Zultys optimize your Helpdesk Management Workflow?
"...Mxie by Zultys, is an excellent tool for handling calls as a solution for a call center or a service center that involves receiving or making calls...." Peer review by Yeremy P, Trend Micro Review
How can Zultys enhance your Conference Call Management process?
"...It has a good distribution in terms of the facilities it offers, address book, search for any contact easily and quickly that is registered in the telephone center associated with the application, you can make calls in conference, fax, voice messages , instant messages, association to different devices, VoIP phones, or diadems for calls, any type of headphones with integrated microphone...." Peer review by Yeremy P, Trend Micro Review
What benefits does Zultys offer for Communication Management?
"...Additionally, each virtual telephone is essential since customers can see from their monitors which incoming call they can verify and additional they can have recorded under some digital statistics in the portable device...." Peer review by Fabian Q, I am a fanic customer of forticlient
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Manage risk
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
- See 5 more
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve consistency
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Improve efficiency
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Improve visibility
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Improve ROI
- See 4 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| RingCentral Contact Center | Zultys | |
|---|---|---|
| Peer score | 4.2 | 4.1 |
| Peer insights | 3043 | 1049 |
| Top industries |
Hospital & Health Care 23.0%
Retail 18.0%
Non Profit Organization Management 9.0%
|
Marketing And Advertising 23.0%
Financial Services 15.0%
Government Administration 14.0%
|
| SMB and Mid-Market | 69.0% | 85.0% |
| Enterprise | 31.0% | 15.0% |
Integrations
Ecosystem partners each product commonly connects with.
RingCentral Contact Center
News
Latest RingCentral Contact Center news
RingCentral Sees AI Driving Upsell, Growth and Stronger Customer Retention
RingCentral is enhancing its AI-driven customer engagement strategy through a partnership with NiCE. The collaboration involves RingCentral selling NiCE's CXone product and NiCE selling RingCentral's RingEX offering, aiming to provide integrated UCaaS and contact-center-as-a-service solutions. This strategic move targets enterprise customers, leveraging AI to drive upsell opportunities and improve customer retention.
Latest Zultys news
Zultys Recognized with 2026 Visionary Spotlight Award for Customer Service
Zultys received the 2026 Visionary Spotlight Award for Customer Service from ChannelVision Magazine. This recognition highlights Zultys' commitment to providing exceptional customer and partner support through its U.S.-based Level 3 support team and innovative features like the "easy" button on Zultys Cloud Services deployment phones.