Overview: Qualtrics CoreXM and SurveyGold application as Customer Feedback Management Category solutions.

Qualtrics CoreXM and SurveyGold application both offer customer feedback management solutions. Qualtrics CoreXM excels in data-driven analytics and comprehensive support, serving a wide range of industries. SurveyGold focuses on social media engagement and offers straightforward features, catering primarily to smaller enterprises. Choose Qualtrics CoreXM for robust insights and scalability, or opt for SurveyGold for direct social engagement and simplicity.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

SurveyGold application: SurveyGold is a full-featured, free survey application that allows surveys to be conducted online, via phone, tablet, kiosk, or in person. Results can be viewed and analyzed.

Qualtrics CoreXM and SurveyGold application: Best Use cases based on the customer satisfaction data

Qualtrics CoreXM

4.6

AI Powered

SurveyGold application

4.2

Key Capabilities Supported

Qualtrics CoreXM focuses on collecting feedback and conducting market research. It supports engaging conversational surveys and helpdesk management. These capabilities meet diverse operational needs of its users. read more →

SurveyGold application specializes in social media engagement and communication management. It helps users manage and publish communications across platforms. This aligns with businesses targeting direct interaction. read more →

Business Goals

Qualtrics CoreXM is designed to improve customer satisfaction and acquire new customers. It supports growing market share and brand engagement. These goals align well with strategic objectives of various organizations. read more →

SurveyGold application aims to improve operational efficiency and manage risk. It supports enhancing customer satisfaction and navigation. This aligns with goals of businesses looking for streamlined operations. read more →

Core Features

Qualtrics CoreXM offers extensive analytics and custom reporting features. It supports integration and data migration effortlessly. These features cater to users seeking robust data management. read more →

SurveyGold application includes features like ease of migration and custom reporting. It offers basic analytics and data import options. These meet basic needs of smaller enterprises. read more →

Vendor Support

Qualtrics CoreXM provides 24/7 support, along with email, phone, and chat support. Training and onboarding are also available. Users who need comprehensive support find it suitable. read more →

SurveyGold application offers basic 24/7 support and limited chat and email options. It also provides minimal phone support. This reflects its simplicity and smaller user base. read more →

Segments and Industries

Qualtrics CoreXM predominantly serves mid-market, small, and large enterprises. It is popular in education, internet, and research sectors. This indicates its broad applicability across segments. read more →

SurveyGold application is mostly used by large enterprises and small businesses. It finds its niche in apparel, fashion, and education. This shows its focus on specific industries. read more →

Operational Alignment

Qualtrics CoreXM fits well into workflows involving multi-channel feedback and analytics. It supports operational scales from small to enterprise environments. read more →

SurveyGold application fits smaller-scale operations with a focus on social engagement. It is designed for straightforward environments needing communication management. read more →