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Compare Oracle CX Commerce vs SAP Commerce Cloud

Comparison Summary

For Oracle CX Commerce vs SAP Commerce Cloud comparison, Our AI algorithm looked at 1918 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Oracle CX Commerce and SAP Commerce Cloud to solve their respective business needs.

Pros and cons of Oracle CX Commerce and SAP Commerce Cloud

Oracle CX Commerce is more suited to businesses that require Merchandising with Promotions and Sales Document Management where as SAP Commerce Cloud is focused towards Engagement Management with Omnichannel and Products & Pricelist Management with Mobile .

logo Oracle CX Commerce

Focus area

Software Failure Risk

  • low

logo SAP Commerce Cloud

Focus area

Software Failure Risk

  • low

About

Commerce Cloud | Customer Experience | Oracle Cloud

Commerce cloud solution for long-term customer loyalty

Age

1977

1972

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

41

66

Total Goals
(we found evidences for)

11

13

Top Processes

Evidences indicate better relative satisfaction



sales document management

proposal & quote management


products & pricelist management


training & onboarding


helpdesk management


engagement management

engaging and following up


communication management

sending & publishing communications


content management

content publishing


account management


competitive intelligence




trade show marketing



subscription management


workflow management


rating and review management




generation of new leads



promotion management


contact list management


segmentation and targeting


customer feedback management

measuring customer satisfaction


identify target customers


customise loyalty program


loyalty management

identify target customers

customise loyalty program


social media analytics


social media management

social media analytics


lifetime value management



customer case management


campaign management



discount management


community building




social media marketing


Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Enhance customer relationships

  • Launch new products

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Grow market share

  • Establish thought leadership

  • Improve ROI

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Grow market share

  • Improve digital and social presence

  • Launch new products

  • Improve ROI

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve visibility

  • Increase customer life time value

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • mobile

  • promotions

  • mobile app

  • offline

  • omnichannel

  • point of sale

  • website

  • e-mail

  • social media

  • coupons

  • review sites

  • eBay

  • phone calls

  • games

  • video

  • on premises

  • user generated content

  • blogs

  • Amazon

  • See 16 more
  • mobile

  • promotions

  • mobile app

  • offline

  • omnichannel

  • point of sale

  • website

  • e-mail

  • social media

  • coupons

  • review sites

  • eBay

  • phone calls

  • games

  • video

  • on premises

  • user generated content

  • blogs

  • Amazon

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting