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Compare Olark vs Intercom

Comparison Summary

This comparison report of Olark vs. Intercom is based on a specific set of business needs and context. The comparison uses 26966 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Olark and Intercom

Olark, Intercom, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

Intercom focuses on Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.

"Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews t...han any of our competitors in the area. Olark certainly deserves some credit for that. " - Justin Jaksha

"One of the most valuable features of Intercom is that it gives your teams more at-bats. And the more conversations you can start, the more opportunities your team has to qualify those leads. " - CathyLee McNeill

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Olark

Focus area

Olark is better than Intercom for

Software Failure Risk

  • low

logo Intercom

Focus area

Intercom is better than Olark for

Software Failure Risk

  • medium

About

Olark: Live Chat Software for Sales and Customer Support

Complete customer communications platform with bots, apps, product tours, and more

Age

2008

Financials

SEED

SERIES D

Business Need

Total Processes
(we found evidences for)

65

127

Total Goals
(we found evidences for)

11

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction



contact list management

creating contact list


generation of new leads



training & onboarding




social media management

social media analytics

engaging on social media

scheduling post to social media


conversion management



knowledge management

creating knowledge base


rating and review management





loyalty management

identify target customers


touchpoint management


lead qualification

lead qualification: technographic


account management


sales review & feedback


products & pricelist management


content management

content publishing


discount management


promotion management



sales document management

proposal & quote management


channel management



customer case management


lifetime value management



revenue cycle management









campaign management


relationship management


segmentation and targeting



meeting management


sales call management

meeting management




follower management


outbound marketing



usage based segmentation


personalized marketing


business development




subscription management





conference call management




competitive intelligence


community building


pipeline management



trade show marketing


performance management




advocacy management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Establish thought leadership

  • Build brand awareness

  • Grow market share

  • Improve efficiency

  • Reduce bounce

  • Improve digital and social presence

  • Improve consistency

  • Improve brand engagement

  • Increase customer life time value

  • Improve navigation

  • See 15 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • mobile

  • phone calls

  • mobile app

  • offline

  • promotions

  • video

  • social media

  • display advertisement

  • point of sale

  • on premises

  • Slack

  • omnichannel

  • newsletter

  • support groups

  • games

  • text SMS

  • trade shows

  • Facebook

  • review sites

  • events

  • mass media

  • Instagram

  • eBay

  • Twitter

  • coupons

  • Facebook at work

  • channel partners

  • radio

  • Skype

  • Netflix

  • out of home

  • billboards

  • Snapchat

  • Whatsapp

  • Amazon

  • See 37 more
  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • mobile

  • phone calls

  • mobile app

  • offline

  • promotions

  • video

  • social media

  • display advertisement

  • point of sale

  • on premises

  • Slack

  • omnichannel

  • newsletter

  • support groups

  • games

  • text SMS

  • trade shows

  • Facebook

  • review sites

  • events

  • mass media

  • Instagram

  • eBay

  • Twitter

  • coupons

  • Facebook at work

  • channel partners

  • radio

  • Skype

  • Netflix

  • out of home

  • billboards

  • Snapchat

  • Whatsapp

  • Amazon

  • See 37 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting