Microsoft Forms vs. Paperform: Other Demand Generation Solution Comparison 2025

Overview: Microsoft Forms and Paperform as Other Demand Generation Category solutions.

In the realm of demand generation solutions, Microsoft Forms excels in fostering customer relationships through robust feedback and engagement tools, while Paperform prioritizes user acquisition and seamless data management. Microsoft Forms stands out with strong integration capabilities and extensive enterprise support, serving a broad audience across IT and education sectors. Conversely, Paperform shines in the marketing sphere, with notable features in custom reporting and customer onboarding, appealing primarily to large enterprises and design agencies. Understanding these attributes can help businesses choose a platform that aligns with their operational strategies and industry focus.

Microsoft Forms: Microsoft-Forms is a free tool to create online surveys, forms, polls, and quizzes. It uses AI to simplify creating questionnaires and gathering responses.

Paperform: Paperform streamlines payments, bookings, events, and more without any coding. Automation helps users get paid, stay organized, and connect with customers effortlessly.

Microsoft Forms and Paperform: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Microsoft Forms facilitates customer feedback and engagement management, supporting activities like collaboration and workflow management. These capabilities cater well to businesses focused on improving customer interactions and streamlining operations. read more →

Paperform supports social media and customer feedback management, with a strong emphasis on social media analytics. It suits businesses aiming to enhance engagement and communication across digital platforms. read more →

Business Goals

Microsoft Forms helps businesses enhance customer relationships and launch new products, which is crucial for companies looking to bolster their digital presence and expand revenue streams. read more →

Paperform focuses on acquiring new customers and improving efficiency, which aligns with companies seeking to grow their customer base and optimize operational functions. read more →

Core Features

Notable features in Microsoft Forms include analytics, extensive integration options, and custom reporting, which benefit enterprises by offering deep insights and seamless data handling. read more →

Paperform excels with its extensive custom reporting capabilities and integration options, alongside training and onboarding features that are advantageous for large-scale user deployments. read more →

Vendor Support

Microsoft Forms offers 24/7 support alongside traditional channels, reflecting its commitment to maintaining operational reliability in complex environments. read more →

Paperform provides ongoing support through diverse channels, including dedicated onboarding, which helps simplify setup and ensures users maximize platform benefits. read more →

Segments and Industries

Microsoft Forms is widely used across small to large enterprises and is particularly popular in IT services and education sectors, highlighting its versatility in different business environments. read more →

Paperform is predominantly favored by large enterprises within design and marketing sectors, which points to its strengths in creative and promotional applications. read more →

Operational Alignment

Microsoft Forms integrates well into existing workflows, being adaptable for businesses of various sizes including mid-market and enterprise. read more →

Paperform aligns well with large enterprises, offering features that support complex sales documents and processes critical for marketing-driven environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Microsoft Forms and Paperform

How does Microsoft Forms and Paperform facilitate Customer Feedback Management?

Both Microsoft Forms and Paperform enable users to gather customer feedback. Microsoft Forms offers more features for analyzing feedback, with real-time data visualization and integration with other Microsoft programs. Paperform excels in creating customizable forms with a focus on automating data collection and integrating with e-commerce platforms.

"...Has built in survey question templates that helps you come up very helpful survey question for evaluating your customers feedbacks...." Peer review by User

"...You can use the tool for all sorts of surveys, feedback forms, market research and..." Peer review by Carsten P, Mentor, Events Services

How does Microsoft Forms and Paperform facilitate Engagement Management?

Microsoft Forms and Paperform both allow users to create engaging forms. Microsoft Forms focuses on integration with other Microsoft products, like Microsoft Stream and SharePoint, providing a more comprehensive workflow. Paperform emphasizes a user-friendly design and customizability, making it ideal for creating interactive surveys and landing pages. Both tools offer features that facilitate follow-up and communication with respondents.

"...This can include: Creating a dynamic list view showing recent leads created by a Form postAutomatically scheduling an activity that will prompt a sales user to follow up when Form leads are createdSending an automated email notifying teams about a new actionable form post Microsoft Forms won't be appropriate for all requirements and there are some limitations to be aware of...." Converting Web Forms to Dynamics 365 Leads with Microsoft Flow & Forms

"...Use it for client intake forms which cuts down on time on phone with clients and ensures I get all of the information I need upfront and avoids multiple follow-ups...." Peer review by User

Why is Microsoft Forms and Paperform the best choice for Communication Management?

Microsoft Forms and Paperform are both tools used for collecting data and communicating with individuals. Both offer features for creating and sharing forms, but Microsoft Forms emphasizes quick and simple data collection for personal or business use, while Paperform focuses on aesthetically pleasing forms for a wider range of communication purposes. Microsoft Forms can be integrated with other Microsoft tools, such as Teams and Flow, while Paperform provides more integrations with third-party services. A limitation of both tools is that they lack reporting features to analyze collected data.

"...Make sure that if you are creating a new form for the business or for somebody else that you publish this new form to the shared with otherwise they will not be able to access it because each form which you create is personal unless it is shared with most importantly do not use forms for complex business processes as it will fail, Forms is designed for quick data collection and for personal ease...." Peer review by Administrator

"...This includes a whole interview that was conducted and published from start-to-finish using Paperform...." Testimonial by Garbiñe Hoyo Martínez, ReasonWhy