Microsoft Forms Overview

Microsoft-Forms is a free tool to create online surveys, forms, polls, and quizzes. It uses AI to simplify creating questionnaires and gathering responses.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Microsoft Forms.

Other use cases:

  • Workflow Management
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Social Media Analytics
  • Event Management
  • Market Research
  • Engaging On Social Media
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Microsoft Forms.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Acquire Customers
  • Improve Navigation
See all business priorities See less business priorities

Microsoft Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Forms works with different mediums / channels such as Website. and Video.

Microsoft Forms's features include Feedback Surveys, Gamification, Contests/Quizes, etc. and Microsoft Forms support capabilities include Email Support, Chat Support, Phone Support, etc. also Microsoft Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We use Forms as intake questionnaires so that when someone is ordering a product they have a unified way of requesting things like business cards, social posts etc...." Peer review by Kate Z, Marketing Manager

Microsoft Forms, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Forms

Top Industries

  • Information Technology and Services
  • Banking
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Microsoft Forms is popular in Information Technology And Services, Banking, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Microsoft Forms Customer wins, Customer success stories, Case studies

What benefits does Microsoft Forms offer for Customer Feedback Management?

How does Microsoft Forms address your Engagement Management Challenges?

What Are the key features of Microsoft Forms for Collaboration?

What benefits does Microsoft Forms offer for Workflow Management?

How can Microsoft Forms enhance your Sending & Publishing Communications process?

14 buyers and buying teams have used Cuspera to assess how well Microsoft Forms solved their Other Demand Generation needs. Cuspera uses 871 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

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Colonial First State expands AI tools to boost service & advice

Colonial First State is enhancing its operations by implementing generative AI tools in partnership with Avanade and Microsoft. The initiatives include a GPT-4-powered chatbot, a Retrieval-Augmented ...Generation assistant, and a Feedback Analysis tool using Azure OpenAI and Microsoft Power BI. These tools aim to improve customer service and advisor support, with 75% of staff using Microsoft Copilot for Microsoft 365. The company plans to expand its AI Centre of Excellence for more complex use cases.

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PUMA makes tracks to cloud - based telephony on Microsoft Teams

PUMA is transitioning its telephony infrastructure to a cloud-based system using Microsoft Teams, facilitated by LoopUp. This move aims to replace legacy systems with a scalable, cost-effective voice... platform, enhancing global operations. Deployments have been completed in Australia and New Zealand, with further plans for the Asia-Pacific region. The initiative aligns with PUMA's shift to cloud-first collaboration tools.

Read more →

Darmarsklep.pl - Retail

Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.

Read more →

Hearts & Science and Telfast - Pharmaceuticals

Microsoft Advertising helped Hearts & Science and Telfast improve allergy season campaigns. They used custom API signals for pollen data and postcode targeting. Microsoft Curate reduced campaign comp...lexity from 250 to 14 line items. The team updated data every 30 minutes and targeted high-pollen areas. This cut media waste and boosted ad impact. The solution also reduced reliance on third-party cookies.

Read more →

Laureate Education - Education

Microsoft Advertising helped Laureate Education boost student leads for its universities in Mexico. The team used Search Ads to target people ready to enroll. This led to over 15,000 new leads while ...keeping costs below the market average. The campaign also improved conversion rates. Laureate Education increased its ad investment after seeing these strong results.

Read more →

Frequently Asked Questions(FAQ)

for Microsoft Forms

What is Microsoft Forms used for?

Microsoft Forms is a Other Demand Generation Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Customer Feedback Management, Engagement Management and Collaboration .

What are the top features of Microsoft Forms?

Feedback surveys, Gamification and Contests/quizes are some of the top features of Microsoft Forms.

Who uses Microsoft Forms?

Microsoft Forms is used by Information Technology And Services, Banking and Education among other industries.

What are Microsoft Forms alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Microsoft Forms.

Where is Microsoft Forms located?

Microsoft Forms is headquartered at Redmond, WA.
lightning

Peers used Microsoft Forms for customer feedback management and engagement management

Microsoft Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (5)
Analytics

4.92/5 ★

Read Reviews (34)
Custom Reports

4.48/5 ★

Read Reviews (127)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (5)
Analytics

4.92/5 ★

Read Reviews (34)
Custom Reports

4.48/5 ★

Read Reviews (127)

Microsoft Forms Integrations

Microsoft Forms integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.26/5 ★

Read Reviews (85)
Data Export

4.10/5 ★

Read Reviews (64)

Few API Integrations for Microsoft Forms

Software Failure Risk Guidance

?

for Microsoft Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Forms

Microsoft Corporation News

Product

Microsoft introduces its AI virtual assistant character, Mico | AP News

Microsoft has introduced Mico, a new AI virtual assistant character, during its Fall 2025 Copilot Sessions event. Mico, short for Microsoft Integrated Companion, is designed to enhance user interaction with Microsoft's Copilot by providing a more engaging and personality-driven experience. This move reflects Microsoft's strategy to balance AI personality with functionality, aiming to offer a useful, non-intrusive assistant that supports productivity without encouraging excessive engagement.

Partnership

Perficient Appointed to Microsoft's 2025-2026 AI Inner Circle

Perficient has been appointed to Microsoft's 2025-2026 AI Inner Circle, recognizing its top-tier performance in delivering AI-driven business solutions. This membership allows Perficient to engage with Microsoft leaders and partners, enhancing its strategic collaboration and enabling transformative AI solutions across industries.

Product

Microsoft Entra External ID Adds SMS Password Reset to Simplify Account Recovery

Microsoft Entra External ID has introduced an SMS-based self-service password reset feature, enhancing security with multi-factor verification and real-time fraud protection. This new option simplifies account recovery for external users and reduces password-related support issues. Currently in public preview, it is expected to be generally available by the end of the month, offering IT admins a more efficient way to manage identity recovery.

Partnership

Tanium joins Microsoft Sentinel ecosystem for enhanced security - SecurityBrief Australia

Tanium has joined the Microsoft Sentinel partner ecosystem to enhance integrated security operations. This partnership leverages Tanium's endpoint management and insights with Microsoft Sentinel's AI-ready platform, enabling faster threat investigation and real-time remediation. The collaboration aims to develop new security solutions, including data connectors and analytic modules, to improve security posture and operational efficiency for organizations globally.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO