Microsoft Forms Overview

Microsoft-Forms is a free tool to create online surveys, forms, polls, and quizzes. It uses AI to simplify creating questionnaires and gathering responses.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Microsoft Forms.

Other use cases:

  • Workflow Management
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Social Media Analytics
  • Event Management
  • Market Research
  • Engaging On Social Media
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Microsoft Forms.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Acquire Customers
  • Improve Navigation
See all business priorities See less business priorities

Microsoft Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Forms works with different mediums / channels such as Website. and Video.

Microsoft Forms's features include Feedback Surveys, Gamification, Contests/Quizes, etc. and Microsoft Forms support capabilities include Email Support, Chat Support, Phone Support, etc. also Microsoft Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"...All this makes it really easy to see results visually, gives the option to play with the data in excel, and makes it easy to share and collaborate with colleagues...." Peer review by Michael S, Official Member, Non-Profit Organization Management

Peer review evidence (same sources as the product rating summary)

"...Has built in survey question templates that helps you come up very helpful survey question for evaluating your customers feedbacks...." Peer review by User
"...Engage with Microsoft on their community site, share your experience with Microsoft Forms Pro, and vote on future updates. ..." Easily Create Quizzes in Microsoft Forms Pro
"...Teachers constantly seek innovations that allow us to interact, share, or collaborate with colleagues, students and parents...." Peer review by Ana S, DOCENTE

Microsoft Forms, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Forms

Top Industries

  • Information Technology and Services
  • Banking
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Microsoft Forms is popular in Information Technology And Services, Banking, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Microsoft Forms Customer wins, Customer success stories, Case studies

What Are the key features of Microsoft Forms for Customer Feedback Management?

What Are the key features of Microsoft Forms for Engagement Management?

What benefits does Microsoft Forms offer for Collaboration?

Why is Microsoft Forms the best choice for Workflow Management?

How efficiently Does Microsoft Forms manage your Sending & Publishing Communications?

14 buyers and buying teams have used Cuspera to assess how well Microsoft Forms solved their Other Demand Generation needs. Cuspera uses 871 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

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Unilever - Consumer Goods - Very Large

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London, UK

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Zobaze - Information Technology And Services - Small

Hyderabad, India

Microsoft Clarity helped Zobaze increase onboarding flow completion rates by 27%. Zobaze used Clarity’s session recordings and heatmaps to find UI bugs and user confusion in their app. They fixed iss...ues with language-specific UI and improved in-app guides. These changes led to higher customer satisfaction and more conversions. Clarity gave Zobaze real-time insights into user behavior across devices and regions.

Webjuice - Marketing And Advertising - Small

Dublin, Ireland

Microsoft Clarity helped Webjuice, a digital marketing agency, increase inbound leads by 30%. The team used session recordings and heatmaps to find where users dropped off during sign-up. They change...d their CTA, content structure, and banner to improve conversions. Clarity's visual insights let them reposition buttons and add lead forms. Engagement rose by up to 30% on several projects, boosting conversions and user experience.

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Chicago, USA

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Microsoft Forms

What is Microsoft Forms used for?

Microsoft Forms is a Other Demand Generation Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Customer Feedback Management, Engagement Management and Collaboration .

What are the top features of Microsoft Forms?

Feedback surveys, Gamification and Contests/quizes are some of the top features of Microsoft Forms.

Who uses Microsoft Forms?

Microsoft Forms is used by Information Technology And Services, Banking and Education among other industries.

What are Microsoft Forms alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Microsoft Forms.

Where is Microsoft Forms located?

Microsoft Forms is headquartered at Redmond, WA.
lightning

Peers used Microsoft Forms for customer feedback management and engagement management

Microsoft Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (5)
Analytics

4.92/5

Read Reviews (34)
Custom Reports

4.48/5

Read Reviews (127)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (5)
Analytics

4.92/5

Read Reviews (34)
Custom Reports

4.48/5

Read Reviews (127)

Microsoft Forms Integrations

Microsoft Forms integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Few API Integrations for Microsoft Forms

Software Failure Risk Guidance

?

for Microsoft Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Forms

Microsoft Corporation News

Financial

Microsoft announces quarterly earnings release date

Microsoft will release its fiscal year 2026 Q4 financial results on July 29, 2026, after market close.

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Daloopa expands financial data access with new MCP connector for Microsoft 365 Copilot ...

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Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO