Microsoft Forms Overview

Microsoft-Forms is a free tool to create online surveys, forms, polls, and quizzes. It uses AI to simplify creating questionnaires and gathering responses.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Microsoft Forms.

Other use cases:

  • Workflow Management
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Social Media Analytics
  • Event Management
  • Market Research
  • Engaging On Social Media
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Microsoft Forms.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Acquire Customers
  • Improve Navigation
See all business priorities See less business priorities

Microsoft Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Forms works with different mediums / channels such as Website. and Video.

Microsoft Forms's features include Feedback Surveys, Gamification, Contests/Quizes, etc. and Microsoft Forms support capabilities include Email Support, Chat Support, Phone Support, etc. also Microsoft Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We also use it to get feedback from customers after a project is completed...." Peer review by Administrator

Peer review evidence (same sources as the product rating summary)

"...With full customization options, users can quickly make surveys, feedback forms, quizzes, and lead forms. ..." 20 of the Best Form Builder Tools for 2018
"...Create engaging videos with Microsoft Forms in Microsoft Stream..." New to Microsoft 365 in May new tools to streamline compliance and make collaboration inclusive and engaging
"...In addition, a form owner will now be able to collaborate with specific users or security groups...." Week 18 | Weekly digest: Office 365 changes | #Microsoft365

Microsoft Forms, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Forms

Top Industries

  • Information Technology and Services
  • Banking
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Microsoft Forms is popular in Information Technology And Services, Banking, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Microsoft Forms Customer wins, Customer success stories, Case studies

Why is Microsoft Forms the best choice for Customer Feedback Management?

How does Microsoft Forms facilitate Engagement Management?

What benefits does Microsoft Forms offer for Collaboration?

What makes Microsoft Forms ideal for Workflow Management?

How efficiently Does Microsoft Forms manage your Sending & Publishing Communications?

14 buyers and buying teams have used Cuspera to assess how well Microsoft Forms solved their Other Demand Generation needs. Cuspera uses 871 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

From prompts to partnership: How LTMs Rajesh Kumar collaborates with Microsoft 365 Copilot

LTM's CIO, Rajesh Kumar, has deepened his collaboration with Microsoft 365 Copilot, evolving from simple prompts to complex AI-driven workflows. This partnership has enhanced productivity and fostere...d a culture of AI adoption within LTM. Kumar's initiatives include department-specific Copilot sessions and hackathons to explore Microsoft Copilot Studio, enabling the creation of AI-powered agents for talent matching and project staffing.

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Help on the line: How a Microsoft Teams support call led to compromise

Microsoft Incident Response investigated a cyberattack involving Microsoft Teams voice phishing, where a threat actor impersonated IT support to gain remote access. The attack exploited trust and col...laboration tools, leading to a compromise of corporate credentials. Microsofts DART team quickly contained the threat, preventing further damage and securing the environment. Recommendations include tightening external collaboration and reviewing remote access tool usage to mitigate such risks.

Read on →
 

Microsoft renews lease on APS ubiquity

The Australian Department of Finance has renewed its agreement with Microsoft, making Microsofts desktop, cloud, and AI services the standard operating environment for the government for the next fiv...e years. This deal ensures Microsofts productivity tools remain integral to government operations.

Read on →
 

St John Ambulance - Non Profit Organization Management - Non-Profit Organization Management

St John Ambulance used Microsoft Advertising's Copilot and Ads Studio to boost creative agility and scale. They applied generative AI to quickly create custom ad visuals, saving time and reducing man...ual design work. The team saw a 22% increase in click-through rate, a 30% rise in return on ad spend, and over 50% more clicks. AI-powered tools helped maintain brand consistency and reach wider audiences. St John Ambulance overcame resource constraints and improved campaign performance with automated creative production.

Read on →
 

s.Oliver - Retail - Retail

Microsoft Advertising helped s.Oliver achieve a 27% conversion rate with impression-based remarketing. The campaign ran during a 14-day holiday peak, targeting both loyal and new customers. s.Oliver ...used online video ads and data-driven insights to boost brand awareness and emotional engagement. The campaign delivered a 10% lower CPM and 50x higher CTR than other platforms. Impression-based remarketing lists linked upper funnel awareness to lower funnel performance.

Read on →
 

Villa Finder - Hospitality - Hospitality

Villa Finder used Microsoft Advertising and InMobi Advertising to boost direct bookings for its premium villa rentals. The company faced low conversion rates due to premium pricing and seasonal booki...ng drops. By using Responsive Search ads, Multimedia ads, and Audience Ad campaigns, Villa Finder targeted high-intent audiences and optimized costs. The campaign led to a 25% increase in conversions and a 52% lift in clicks. Microsoft Advertising helped maintain strong performance even during seasonal lows.

Read on →

Frequently Asked Questions(FAQ)

for Microsoft Forms

What is Microsoft Forms used for?

Microsoft Forms is a Other Demand Generation Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Customer Feedback Management, Engagement Management and Collaboration .

What are the top features of Microsoft Forms?

Feedback surveys, Gamification and Contests/quizes are some of the top features of Microsoft Forms.

Who uses Microsoft Forms?

Microsoft Forms is used by Information Technology And Services, Banking and Education among other industries.

What are Microsoft Forms alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Microsoft Forms.

Where is Microsoft Forms located?

Microsoft Forms is headquartered at Redmond, WA.
lightning

Peers used Microsoft Forms for customer feedback management and engagement management

Microsoft Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (5)
Analytics

4.92/5 ★

Read Reviews (34)
Custom Reports

4.48/5 ★

Read Reviews (127)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (5)
Analytics

4.92/5 ★

Read Reviews (34)
Custom Reports

4.48/5 ★

Read Reviews (127)

Microsoft Forms Integrations

Microsoft Forms integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.26/5 ★

Read Reviews (85)
Data Export

4.10/5 ★

Read Reviews (64)

Few API Integrations for Microsoft Forms

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Microsoft Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Forms

Microsoft Corporation News

Product

Microsoft to cut Windows 365 price for SMBs

Microsoft will permanently reduce the price of Windows 365 subscriptions for small and mid-sized businesses by 20% starting May 1, 2026. This move, initially a promotional offer, aims to encourage adoption of its Desktop-as-a-Service platform despite rising PC costs. Analysts, however, remain skeptical about its impact on adoption rates.

Read more →
Product

Microsoft: April updates trigger BitLocker key prompts on some servers

Microsoft has confirmed that the April 2026 KB5082063 Windows security update is causing some Windows Server 2025 devices to boot into BitLocker recovery mode. This issue affects systems with specific BitLocker Group Policy configurations and is primarily found in enterprise-managed environments. Microsoft is working on a solution and has provided temporary workarounds, including removing certain Group Policy configurations before deploying the update.

Read more →
Awards

Microsoft wins Franz Edelman Award for transforming its cloud supply chain

Microsoft received the 2026 Franz Edelman Award from INFORMS for its innovative cloud supply chain optimization. The award recognizes Microsoft's significant impact in operations research and analytics, highlighting its use of generative AI to streamline cloud fulfillment processes, cutting cycle times by over half and enhancing decision-making.

Read more →
Company

Microsoft Adapts Business Model Amid AI Disruption

Microsoft is adapting its business model to address AI disruption by shifting from per-seat to per-workload monetization. The company is leveraging its broad enterprise distribution, access to enterprise data, and custom silicon like Maia 200 and Cobalt 200 to optimize cloud efficiency. This strategic shift aims to capture increased usage through products like Copilot and automation, despite potential revenue compression from AI.

Read more →

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO