Microsoft Forms Overview

Microsoft-Forms is a free tool to create online surveys, forms, polls, and quizzes. It uses AI to simplify creating questionnaires and gathering responses.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Microsoft Forms.

Other use cases:

  • Workflow Management
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Social Media Analytics
  • Event Management
  • Market Research
  • Engaging On Social Media
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Microsoft Forms.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Acquire Customers
  • Improve Navigation
See all business priorities See less business priorities

Microsoft Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Forms works with different mediums / channels such as Website. and Video.

Microsoft Forms's features include Feedback Surveys, Gamification, Contests/Quizes, etc. and Microsoft Forms support capabilities include Email Support, Chat Support, Phone Support, etc. also Microsoft Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Functionality-wise, you are able to customise title, add subtitles, drag and drop questions, preview form before publishing, and share forms with others for editing...." Peer review by Keith N, Assistant Manager

Peer review evidence (same sources as the product rating summary)

"...Microsoft Forms Pro is a simple yet comprehensive survey solution that allows businesses to easily capture and analyze feedback to improve customer, employee, and product experiences...." Send and Analyze Quizzes/ Surveys in Microsoft Forms Pro
"...Engage with Microsoft on their community site, share your experience with Microsoft Forms Pro, and vote on future updates. ..." Easily Create Surveys In Microsoft Forms Pro
"...In the organization there was not a problem in this sense, but it came to collaborate in the reduction of paper and toner, and I offer a more direct and friendly and orderly tool when gathering information from multiple people and with the contact with the client...." Peer review by Germán R, Coordinador de Informática

Microsoft Forms, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Forms

Top Industries

  • Information Technology and Services
  • Banking
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Microsoft Forms is popular in Information Technology And Services, Banking, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Microsoft Forms Customer wins, Customer success stories, Case studies

How efficiently Does Microsoft Forms manage your Customer Feedback Management?

How can Microsoft Forms optimize your Engagement Management Workflow?

What Are the key features of Microsoft Forms for Collaboration?

What makes Microsoft Forms ideal for Workflow Management?

What benefits does Microsoft Forms offer for Sending & Publishing Communications?

14 buyers and buying teams have used Cuspera to assess how well Microsoft Forms solved their Other Demand Generation needs. Cuspera uses 871 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

Pentagon awards Microsoft $9.7 billion software contract

The U.S. Department of Defense awarded Microsoft a $9.69 billion contract to consolidate software licenses, streamline procurement, and reduce costs across military and intelligence agencies. This fi...ve-year Core Enterprises Technology Agreement includes Microsoft 365, cloud services, and software assurance, enhancing Microsoft's role in government technology infrastructure and cybersecurity.

Read on →
 

Pentagon awards Microsoft $9.7 billion deal in bid to cut costs, end license sprawl

The Pentagon has awarded Microsoft a $9.7 billion contract to consolidate its software licenses across military services, aiming to reduce costs and eliminate redundant spending. This five-year agree...ment, known as the Core Enterprise Technology Agreement, integrates Microsoft 365 and other cloud services into a single contract, leveraging the department's purchasing power.

Read on →
 

Microsoft helps Beca to add AI level for NZGD

Microsoft has collaborated with Beca to enhance the New Zealand Geotechnical Database (NZGD) by integrating AI capabilities. Hosted on Microsoft's Azure platform, the upgraded NZGD now allows users t...o navigate and query complex geotechnical data using natural language, powered by OpenAI's GPT-5.1. This advancement aims to improve data accessibility, scalability, and security, facilitating smarter decision-making in geotechnical projects.

Read on →
 

St John Ambulance - Non Profit Organization Management - Large

London, UK

St John Ambulance used Microsoft Advertising's Copilot and Ads Studio to boost creative agility and scale. They applied generative AI to quickly create custom ad visuals, saving time and reducing man...ual design work. The team saw a 22% increase in click-through rate, a 30% rise in return on ad spend, and over 50% more clicks. AI-powered tools helped maintain brand consistency and reach wider audiences. St John Ambulance overcame resource constraints and improved campaign performance with automated creative production.

 

Samsung Electronics Germany - Consumer Electronics - Very Large

Suwon, South Korea

Samsung Electronics Germany used Microsoft Advertising's Performance Max and Copilot to boost e-commerce campaigns. During Black Friday 2024, their ROAS more than doubled and conversion rates stayed ...strong. They increased ad investment by 260% while keeping stable ROAS. Click-through rates rose 2.8x since 2022, and conversion volume grew each year. Copilot cut reporting time by 35%, helping Samsung make faster, data-driven decisions.

 

Liverpool - Retail - Large

Mexico City, Mexico

Liverpool used Microsoft Advertising to boost sales during their three-day "La Venta Nocturna" event. They set up separate Search campaigns for Brand and Non-Brand tactics. They also used a Performan...ce Max campaign to support their Shopping campaigns. Liverpool exceeded their revenue target by 128%. Their campaigns increased both revenue and return on ad spend.

Frequently Asked Questions(FAQ)

for Microsoft Forms

What is Microsoft Forms used for?

Microsoft Forms is a Other Demand Generation Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Customer Feedback Management, Engagement Management and Collaboration .

What are the top features of Microsoft Forms?

Feedback surveys, Gamification and Contests/quizes are some of the top features of Microsoft Forms.

Who uses Microsoft Forms?

Microsoft Forms is used by Information Technology And Services, Banking and Education among other industries.

What are Microsoft Forms alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Microsoft Forms.

Where is Microsoft Forms located?

Microsoft Forms is headquartered at Redmond, WA.
lightning

Peers used Microsoft Forms for customer feedback management and engagement management

Microsoft Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (5)
Analytics

4.92/5

Read Reviews (34)
Custom Reports

4.48/5

Read Reviews (127)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (5)
Analytics

4.92/5

Read Reviews (34)
Custom Reports

4.48/5

Read Reviews (127)

Microsoft Forms Integrations

Microsoft Forms integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Few API Integrations for Microsoft Forms

Software Failure Risk Guidance

?

for Microsoft Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Forms

Microsoft Corporation News

Product

Introducing a new design for Microsoft 365 Copilot

Microsoft has unveiled a redesigned interface for Microsoft 365 Copilot, enhancing its integration across apps like Word, Excel, and PowerPoint. The update introduces a more intuitive, task-aware workspace, improving speed and usability. Copilot now offers a unified entry point across Microsoft 365, adapting to user needs with enhanced AI-driven capabilities. This redesign aims to streamline workflows and increase productivity by providing a cohesive and responsive user experience.

Partnership

Launches mobile digital lab in partnership with Microsoft

Liquid Intelligent Technologies, in partnership with Microsoft and South Africa's Department of Communications and Digital Technologies, launched a Mobile Digital Lab at the Royal Bafokeng Institute. This initiative aims to enhance digital skills and economic opportunities through Microsoft certifications and training in AI and digital literacy, focusing on Microsoft 365, Teams, and Power Platform. The lab supports digital inclusion and economic participation in underserved communities.

Company

Scammers are sending phishing emails from a real Microsoft address

Scammers are exploiting a legitimate Microsoft email address, [email protected], to send phishing emails. This address, typically used for 2FA codes and notifications, has been compromised, making it difficult to detect fraudulent messages. Users are advised to verify any Microsoft account warnings directly through official websites or apps. Microsoft is investigating the incident.

Partnership

Microsoft Revises OpenAI Partnership With New Terms

Microsoft and OpenAI have revised their partnership, altering commercial and technological terms to enhance flexibility. Microsoft remains OpenAI's primary cloud partner, with OpenAI products debuting on Azure unless unsupported. OpenAI can now offer its products on other clouds. Microsoft retains non-exclusive access to OpenAI's models until 2032. Financial terms have changed, ending Microsoft's revenue share to OpenAI, while OpenAI continues payments to Microsoft. The collaboration persists in areas like data centers and AI applications.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO